Wyatt House

Mathews Way, Paganhill, Stroud GL5 4EE

Wyatt House offers up to 30 residents compassionate, individualised dementia, nursing and respite care. The home stands on the Farmhill Estate once owned by Justice Henry Wyatt and is situated on the western outskirts of Stroud. It is an unusual design, built to a split-level circular providing a completely safe and secure environment with fully enclosed gardens.

Cosy lounges are available to relax in, as is the secure garden on sunny days and social activities take place daily for your enjoyment. If however, you'd like a little more privacy, then your own bedroom offers a peaceful oasis. To give you the support you need when you need it, a friendly, professionally trained team are on hand around-the-clock to support you in how you wish to spend your day enabling you to continue to enjoy a fulfilling and independent lifestyle.

A dedicated Activities Coordinator organises a varied programme of events around each individual's requests, hobbies and interests. The team will be delighted to assist you to continue with existing pastimes, as well as give you the opportunity to try something new if you would like to. They make sure everyone is able to enjoy themselves to the fullest, be that with arts and crafts, singing, reminiscence therapy or more individual pursuits. The home has access to a Trust minibus for trips out.

A talented cook and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value and take into account individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join.

Group: The Orders of St John Care Trust

Person in charge: Nicola Priest (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 30

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome at any time.

Parking:

Free parking is available outside the home.

Latest Care Quality Commission* Report on Wyatt House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Wyatt House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Wyatt House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.665 for Wyatt House is calculated as follows: ( (137 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 188 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Wyatt House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Wyatt House has a Review Score of 8.7 (8.665) from 16 Reviews


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wyatt House?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wyatt House

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Mum was treated with care and dignity during her stay, staff genuinely showed interest in mums well-being, trying to involve her and interact rather than leave her alone and isolated. For my part as her daughter felt supported under difficult circumstances.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I find the atmosphere welcome, the staff friendly and helpful. The residents engaged and cared for. I go once a fortnight to sing familiar songs with the residents. They really enjoy it and come alive laughing and chatting.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Value for Money

Average Rating:   5 out of 5

The staff at this care home are amazing, they are kind, friendly and do all they can for the residents, most have dementia of varying types so it takes a certain kind of person to be able to cope with it.
My mum has been at Wyatt House for 2years now and I always enjoy my visits to see her.

Sadly two issues I would like to raise.
The metal brake on the bed is always facing out, just right to catch an old ankle, which would lead to ulcers.
Fire doors close so sharply they could trap old fingers.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Mum came here for end of life care. The staff were all very caring and the management should be proud of the care they give.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff have been amazing and food has been excellent. My mother came from a private home and the treatment from your staff has been much more professional, caring and dedicated. We cannot thank you enough.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Loving, caring staff. Just amazing.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff have always been really friendly and helpful. Lovely garden, mother-in-law had only been here a few weeks! No complaints. They have made her room personal to her which was lovely.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

In the four years that my mother resided at Wyatt House, I have never had any cause for complaint. All of the staff are very caring and professional and sensitive to the needs of the residents but also to the demands of the families of residents too. I would have no hesitation in recommending Wyatt House especially for those suffering from dementia/Alzheimers.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Hello, My Mother in Law went into Wyatt House for a week of respite for the first time of many to come. The staff here made us all at ease, it has a fully committed and relaxed approach to its clients, but very hard working staff in a specialised site of this type. I am fully aware of the stresses and concerns of families with Dementia. My own father had seven/eight years of Dementia, and sadly passed away March 2015, but did not reside here. This is my second journey with this illness, and as a person watching a relative that's unwell, you feel lost sometimes. I would like to give great thanks to all the staff at this site for the encouragement, care and compassion each and every day my Mum was here. Mum is coming in again in Sept/16. Wyatt House may look dated from the outside on the first approach. please don't judge this book by its cover. The contents are bright walls and dedicated staff 24/7, clean and safe for our loved ones.
Thank You.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The care home is a very friendly, caring environment. Mum is very happy and I enjoy visiting her as I am always treated as a friend not a 'customer'. I was so impressed with the home that when my next door neighbour was considering a place for his wife, I recommended Wyatt House. I am pleased to say she has been a resident at Wyatt House now for 9 months. I really cannot thank them enough for all they do for my mum and I know that she would endorse all I have said if it were not for her dementia.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My father has been resident in Wyatt House for 2 years. I have always found the staff to be friendly, caring and helpful. They are fully aware of my father's needs and have got to know him on a personal basis. Since becoming the home's manager, she has created a better environment for the residents. Overall I am very happy with the care being offered to my father.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My partner has been a resident at Wyatt House for nearly 2 years, and I visit her Monday to Friday and I can honestly say I find the manager very approachable and the staff make me feel very welcome and always offer me a cup of tea to enjoy with my partner. The care they provide for my partner is caring considerate and friendly.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have always found the staff to be kind, caring and helpful. The home is well presented and clean. The staff will respond to a request, if asked in a calm friendly manner. I have always found my brother to be clean and well cared for and happy.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My husband was admitted to Wyatt House six months ago and I can only speak for us as a family that we are always treated with so much kindness and dignity. Dementia is an extremely difficult illness to deal with and the staff at Wyatt House are always helpful, kind and pleasant to me personally. My husband gets the best of attention and staff work tirelessly to make this possible.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I can only say the staff have treated my mother with kindness and dignity and always helpful and polite to the rest of the family.

How likely would you be to recommend Wyatt House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

I have no concerns with regard to mums care. The staff have a good relationship with mum and she the same. Lovely atmosphere and pleasant surroundings.

How likely would you be to recommend Wyatt House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Submit a Review for Wyatt House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Wyatt House