The Ferns Nursing Home

141 St Michaels Avenue, Yeovil BA21 4LW

Group: Almondsbury Care Ltd

Person in charge: Jackie Hufton (Registered Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Old Age

Single Rooms: 39

Rooms with ensuite WC: 39

Weekly Charges Guide: Nursing Care Single £600 – £800 (These prices are only a guideline, please contact The Ferns Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Ferns Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.3 (maximum of 10) for The Ferns Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Ferns Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.833 for The Ferns Nursing Home is calculated as follows: ( (14 Excellents x 5) + (9 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 36 Ratings = 3.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.506 Points relating to the number of positive Reviews for The Ferns Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.8 Target = 0.256

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.3 The Ferns Nursing Home has a Review Score of 7.3 (7.339) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Ferns Nursing Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Ferns Nursing Home

  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    1

My husband has been here a year now. He is always treated with respect and friendliness. All the staff work so hard and stay cheerful which helps the residents. The nursing staff soon learnt how to use my husbands medicine pump and are always on time with medications. When I visit I am even asked how I feel and have on occasion bent a willing ear when feeling down. The lounges are bright and welcoming and all is very clean. I think what I and my husband value most is that you never feel a bother they really can’t do enough for you.

How likely would you be to recommend The Ferns Nursing Home? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.6 out of 5

Staff are all friendly and make you feel welcome. My mum has end stage dementia and its lovely to see how she laughs, smiles and tries to talk with the staff, she does have her favourites though. We were invited to join in on a Christmas meal with our family member, unfortunately, it was postponed until January but it was well worth the wait. The staff were fab in making everyone feel like they were at home and the food was delicious. The nurses are fab and so cheery. I only wish we could have got mum into The Ferns Nursing Home a few months earlier. The management is very approachable and happy to deal with any concerns should any arise. It's especially nice to see management get involved with activities like nail art, facials and trips out with residents.

How likely would you be to recommend The Ferns Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jackie Hufton, Registered Manager at The Ferns Nursing Home responded to this review on 20 Mar 2018:

Thank you for your comments, we all really did enjoy the January 'Christmas' meal too. It is always my pleasure to be involved in any activity with the residents!

I feel the nursing home did not give the nursing care my mum needed. She didn't have the use of a wheelchair for the first ten days, 11 days until they gave her a shower and was left sitting in her nightie till midday on a few occasions.
We looked at getting her moved but Mum said she would give it a chance. My mum was just getting her speech back after a stroke and her mind was still good but at times she was spoken to like she had dementia. Sad to say my mum passed away with heart failure after two months.

How likely would you be to recommend The Ferns Nursing Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Value for Money

Average Rating:   2.4 out of 5

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