Firlawn Nursing Home

The Street, Holt, Trowbridge BA14 6QH

Firlawn Nursing Home is a well established 26 bed care facility with registered nurses on duty 24 hours a day.

Within the grounds of the nursing home is The Manor, a 14 bed residential dementia care home.

The Nurse Manager and her experienced team ensure that individual residents have care packages designed to meet their needs.

There are attractive landscaped gardens where residents can stroll and enjoy with their visitors. During the summer there is an opportunity for outside dining and afternoon teas.

Activities are an important feature of both homes, with a dedicated activities organiser.

Firlawn value highly the provision of delicious home cooked meals to the residents' liking, with choices and specialist diets.

Group: Country Care Homes Ltd

Person in charge: Debra Pritchard (Matron)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Firlawn is situated in the village of Holt on the B3107 between Melksham and Bradford-on-Avon in Wiltshire.

Visiting:

Arranging an appointment by telephone is recommended although casual visitors are always welcome.

Parking:

There is a car park in the grounds of Firlawn Nursing Home.

Latest Care Quality Commission* Report on Firlawn Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Firlawn Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Firlawn Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.543 for Firlawn Nursing Home is calculated as follows: ( (23 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 35 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.875 Points relating to the number of positive Reviews for Firlawn Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8 Target = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Firlawn Nursing Home has a Review Score of 8.4 (8.418) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Firlawn Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Firlawn Nursing Home

  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

Firlawn has proved to be a warm and friendly home for my father-in-law. He is kept safe and comfortable and we can relax knowing he is in good hands.

How likely would you be to recommend Firlawn Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

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Treated with Dignity

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Activities

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Average Rating:   3.8 out of 5

I put Mum in several nationally recognised care homes for respite, Mum begged me not to put her in these homes again. Whilst searching for a more suitable care home, I was advised by a GP that Firlawn may be acceptable to my Mum. I visited the care home and was suitably impressed with the standard of care. There followed a home visit by the manager, after which Mum was positive about being admitted.

Mum stayed at Firlawn on numerous occasions until her death. Mum was always happy to stay there on respite and indeed, struck up friendships with her carers and the nurses. I cannot thank the Firlawn staff enough for the way that they cared for Mum during her final years, they exceeded all expectations. One cannot easily explain the guilt one feels when putting a loved one in care, the fact that each time I left my Mum at Firlawn she was happy and there were no tears, is a true testament to the quality of care that Mum received.
I have no hesitation in highly recommending this care home.

How likely would you be to recommend Firlawn Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

The care my grandmother received at Firlawn was at all times exceptional and extremely sympathetic to her needs. Firlawn offers a very unique homely environment in which each individual’s interests and preferences are respected and nurtured. My grandmother thrived from the varied program of activities and events on offer at Firlawn. She would always look forward to taking meals, afternoon tea and generally spending time in the pretty gardens during warmer months.

The staff at Firlawn are very caring and sensitive to the individual needs of residents. Nothing is too much trouble and this wonderful attitude most definitely helped my grandmother feel secure, happy, respected and very cared for during her time at Firlawn.

How likely would you be to recommend Firlawn Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

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