Hodge Hill Grange Care Home

150 Coleshill Road, Hodge Hill, Birmingham B36 8AD
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9.7 61 Reviews
  • Hodge Hill Grange Care Home, Birmingham
Hodge Hill Grange Care Home is a welcoming and well-presented setting ideally located in the heart of a peaceful residential area of Birmingham.

The team at the home provides residential, nursing and residential dementia care to older people, with a strong focus on personalised and person-centred support. They get to know each resident as an individual, allowing them to deliver care that supports their needs whilst also ensuring residents feel comfortable, safe and respected.

Inside, Hodge Hill Grange offers a choice of three sitting rooms, all with comfortable, specially designed furnishings. Bedrooms offer a tranquil and private corner of the home for residents, where they are free to personalise their space so they feel more at home. Meanwhile, the attractive landscaped garden, which is cared for by residents, is a popular spot to catch up with family and friends

Additionally, Hodge Hill Grange boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces provide the ideal spot for some alfresco dining.

Recognising that the transition to a residential setting can be challenging for residents and their loved ones, each member of the team is on hand to help you settle into life at Hodge Hill Grange. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team to deliver the kindest possible care, supporting each person to live life the way they choose, with the peace of mind that they have a consistent support network around them.

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Care Provided by Hodge Hill Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Mayo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hodge Hill Grange Care Home Reviews (61)

Total of 61, showing 41-60
9.7

Hodge Hill Grange Care Home has a Review Score of 9.7 (9.738) out of 10, based on 29 reviews in the last 2 years. Over all time Hodge Hill Grange Care Home has 61 reviews.

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Review from Irene B (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

What can I say about Hodge Hill Grange - if it wasn’t for the fantastic staff that has looked after our mother in these terrible times we find ourselves in I don’t know what we as a family would have done. The staff are so good with our mother, they make sure she is safe and all her needs are met. We
as a family are able to contact the home any time of the day to enquire about our mother, I myself phone every evening and it is never too much for the staff to give me an update on what mums been up to that day. In these times, we are able to have a FaceTime with mum which is fantastic just being able to see her reassures us that our mother is been looked after. Thank you to the staff.

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Review from Susan B (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident of Hodge Hill Grange. Overall she is looked after extremely well and her needs are catered for. Since March, I have had three garden visits and a birthday visit through the windows. This is the area that needs to improve. There should be no reason why, with careful planning,
I cannot visit my mother.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Hodge Hill Grange Care Home

Thank you for your kind comments regarding your Mother’s care at Hodge Hill Grange. Although we understand your frustrations with visiting, all Birmingham homes are in lockdown currently, due to high levels of infection in the area, therefore this is not a decision made by the home. Staff are working hard to prepare their visiting room for indoor visits and we will be in contact as soon as possible to advise you when these can take place.


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Review from C K (Sister of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't fault care.
Just a couple of issues when I visit, I always have to clean spectacle with soap water, have to clean nails.
As I stated, overall care is good.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hodge Hill Grange Care Home

Thank you very much for your review and your kind words about our care home, it means a lot to the staff and me. We always strive to deliver the kindest care and the highest quality of care at Hodge Hill Grange. We are concerned about your comments in relation to glasses and nail care. To enable us to look into this further, we welcome you to contact the home and make an appointment with the home manager to discuss this further. We look forward to hearing from you. Again we are sorry for your experience.


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Review from J F (Daughter of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and approachable. I am very happy with the care that my mother is receiving. Her room is always clean and tidy, as is the rest of the home. When I am able to visit, Mum seems very happy.

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Review from J W (Granddaughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Hodge Hill Grange Care Home was a very pleasant one, although it was a short stay for my nan. I could not fault any part of it.
We felt very comfortable and always welcome when visiting, staff had time for both my nan and us as a family, which I feel is very important. I would like
to say thank you, to all the staff and the management team, what a great service you provided.

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Review from Kay T (Niece of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly my uncle passed away in Hodge Hill Grange recently. The home had an incorrect contact number for myself, however, they had my address (this has been the same for 27 years). They did not notify me by letter and offer any chance to collect his personal effects or discuss his final moments.
I was
notified by social services regarding my uncles passing in September, he passed in July. Social services wrote to advise me of this.
When I took this up with the manager, she was unwilling to discuss the matter by telephone, saying any complaint had to be in writing and it was a breach of data protection to give me any information. She would not give me the date of death (required to register the death) causing more delays for my uncle to be laid to rest.
She gave the details to the funeral directors that were appointed by my uncle, not sure how this didn't breach the law?
I was advised that there would be a formal investigation and to date, I have had no details of the findings to date.

Reply from Clare Sheehan, Careline Advisor at Hodge Hill Grange Care Home

Please accept my sincere condolences on the passing of your Uncle, I am sorry that the level of communication fell below the standard that we would expect to achieve. Should you wish to discuss the matter further the Area Director would be happy to meet with you to discuss the matter further.


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Review from Steve R (Son-in-law of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom in Law has only been resident for a couple of months and although she wasn't happy about it in the first week or two I have noticed a big change in her now she has got used to being in care. She has made some friends and seems happy and contented - long may it continue.

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Review from David D (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found this care home to be kind and considerate to all residents, especially my Mom. I also received much kindness from all staff at the end of Mom's life. Thank you from me and all my family.

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Review from S M (Daughter-in-law of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Kitchen area needs constantly keeping clean. When I made mother-in-law a drink recently the fridge had dirty water at the bottom and needed good clean. Signage for meetings should be more prominent and relatives notified by text/email. Mother-in-law had been waiting to go to toilet one day, I went and
her skirt was soaking wet.

Reply from Clare Sheehan, Careline Advisor at Hodge Hill Grange Care Home

Thank you for raising your concerns with us. I am sorry that you found the kitchen area to be below the standard expected. Regular walks around the home are undertaken by management and as part of this spot checks of the kitchen areas and fridges are completed. I have spoken with housekeeping colleagues and raised your concerns with them and they are now paying extra attention to the kitchen areas as a result. Relatives meetings are displayed and these are planned wherever possible in advance, in order to ensure relatives have the opportunity to attend. I cannot comment in relation to the issue you raised relating to your relative via this forum but would be happy to meet with you to gain more information, in order to investigate this. Please be advised that I operate an open door policy and am happy to deal with any such situations as they arise.


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Review from Angela G (Daughter of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved into Hodge Hill Grange in October 2018.
The whole team, manager and carers have supported my mom and ensured her needs have been met.
The team have made her feel secure and cared for.
She has been encouraged to participate in activities which have helped her well being.
As a family,
we feel at ease knowing our mom is looked after so well.

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Review from Betty H (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hodge Hill Grange care home provides a good standard of care, in a safe and secure environment for my husband at this time of his life. He is treated with kindness, respect and is well looked after.

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Review from J A (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful if you ask for anything. The areas are always clean tidy.

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Review from William G (Brother-in-law of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I have been visiting Hodge Hill for approximately 12 years. Over the years we have played dominoes and cards etc with the residents.
We like to think that the residents appreciate our company so much so you see a big smile on their faces when we walk in.

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Review from John G (Friend of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff the home is clean.

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Review from Chelsie H (Granddaughter of Resident) published on 12 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager at Hodge Hill Grange goes over and above for the residents. The staff make every effort to meet the needs of my grandmother. Really pleased with her care since being back at Hodge Hill.

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Review from Mark H (Friend of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Always helping and caring.

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Review from Lorraine H (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and welcoming my mum has settled immediately.

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Review from Julie V (Granddaughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the place is refreshed. A very nice improvement with management.

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Review from D V (Husband of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is being well looked after.
There is a bit of difficulty with food due to her health condition, but this is being managed well.
I am very pleased and happy that she is here. This is the third home she has been in and the best.
The manager is the most helpful lady.

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Review from Betty M (Wife of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A happy place. My husband is well looked after.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Hodge Hill Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Hodge Hill Grange Care Home is calculated as follows: ( (259 Excellents x 5) + (78 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 343 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hodge Hill Grange Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Karen

Karen Mayo

Job Title: Home Manager

Introducing Karen Mayo
Home Manager at Hodge Hill, Birmingham


What does ‘kindness’ mean to you?


“Treating people with care and compassion, as you would want to be treated yourself”


As a dedicated healthcare professional, Karen Mayo has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked at Hodge Hill since mid-August 2021, Karen closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Karen remarked:


“Knowing that I’m helping to make a difference in our resident’s day. Nothing is more rewarding than seeing a smile on someone’s face and knowing you helped to put it there”.


Karen has also achieved much outside of work, with her proudest achievement being getting her driving licence. Karen had always relied on family to get her where she needed to be but in 2019 decided it was time to bite the bullet and start some driving lessons. She passed the first time within 4 ½ months.


Outside of work, Karen enjoys spending time with her family, she is a proud mother and grandmother. Whenever she can, Karen will have days out with her family and also enjoys reading in her spare time.


If you would like to find out more about Hodge Hill, Karen would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.