Orchard House Nursing Home

126 Whitehouse Common Road, Sutton Coldfield B75 6DS
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9.8 25 Reviews
  • Orchard House Nursing Home, Sutton Coldfield
Orchard House Nursing home is situated in Sutton Coldfield, Birmingham. The team provide Nursing Care, Palliative Care, Day Care and Respite Care for elderly residents who may require help and support with their health and social care needs.

Orchard House Nursing Home is located in a quiet residential area; however it provides easy access to all public transport services. The bedrooms vary in size and are bright and airy. Residents are welcome to bring some of their own furnishings to make the room feel more like home. They offer a secure but homely environment that ensures that all residents’ health and social well being are promoted.

Orchard House place residents at the centre of everything they do. “Care with Kindness” is the best way to describe Orchard House and their core service objective is to give residents the opportunity to enjoy a positive and quality life experience during their stay. They recognise each resident's individual values and beliefs to be of the utmost importance in planning and delivering Person Centered Care (PCC). PCC essentially recognises every individual resident as unique and it takes a holistic approach in meeting the residents’ health and social care needs incorporating Namaste, which is a programme based around the mind, body and soul. The residents themselves, as well as their families, are actively involved in this process. They use residents’ prevailing abilities and strengths positively in order for them to lead as much of an independent life as possible. The dedicated team ensures that these objectives are met at all times.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Orchard House (Midlands) Ltd

Person in charge

  • Sheela Varughese (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (4)

Orchard House Nursing Home Reviews (25)

9.8

Orchard House Nursing Home has a Review Score of 9.8 (9.831) out of 10, based on 14 reviews in the last 2 years.
Over all time Orchard House Nursing Home has 25 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Orchard House Nursing Home
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Total of 25, showing 1-20
Review from M S (Granddaughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service at this care home is excellent. My gran is treated very nicely and looked after well. The staff are lovely and interact with her well. The events and activities are well planned and delivered excellently.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your kind review. The families opinions really matter but ultimately as long as your Gran is happy that is our aim.

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Review from Joanne S (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to arriving at Orchard House my Mom had been in different care homes and hospitals for 8 months and was incredibly unsettled.
She was greeted by helpful, friendly staff and within days was happier and more settled than she had been for a long time.
Everyone has been exceptionally welcoming
and the stimulation through activities has been excellent.
The food is wonderful and they always have alternative options if Mom doesn't want to eat anything.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for taking the time to post this review, it means a lot to the home that you are happy but ultimately your mom is happy.

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Review from Graham B (Son of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home is warm and welcoming, in the weeks my mother has been here we can see a big improvement she now spends time out of bed all thanks to the staff and excellent activity team who get everyone involved.
Well done to all the team at Orchard House.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your lovely review. Your mother has settled well and it is a pleasure to care for her at Orchard House.

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Review from Wendy H (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Orchard House as he needed end-of-life care. In the two weeks Dad was resident, he - and our whole family - were treated so well. The staff were so positive, kind and caring. There was always someone on hand if we needed anything. The food looked lovely, and plentiful. The home has a
very homely atmosphere, and seemed very well organised. At a very difficult time for the family, it was a relief to know Dad was in such good hands, and we are very thankful and appreciate all the care Dad received.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your kind words, even though your dad was only with us a short period of time it was our pleasure to have looked after him.

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Review from M N (Granddaughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t thank the care home enough for always involving my nan in activities and caring for her, especially one staff member in particular for always including us. My nan seems very happy and is well-loved by all members of staff.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your kind words. Your comments will be forwarded to the staff and we are pleased that you are happy with the activities provided.

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Review from I J (Brother of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Orchard House with Vascular Dementia for 13 years and has been well looked after, her Dementia deteriorated over the years, when she was first admitted to the home the hospital gave her three months she has survived covid twice which she incidentally picked up in hospital when
she had pneumonia. The home puts on a number of events for the residents and their loved ones, which include singers musicians, animals, WWII Day and St Georges Day. The security is well managed and any sign of flu there is lock down this was one of the reasons very few residents were lost. from my family keep up the great work.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your review and your very kind words about Orchard House. It is a pleasure to look after your sister and as she has been with Orchard House for a long period of time she is very much a part of the home and is loved by all.

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Review from Pamela D (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, what can I say? Mum has been at Orchard House since January 2021 following a stay in the hospital after breaking her hip and having Alzheimer's. Our hearts were broken as we promised we would never put her in a home but we knew realistically that we couldn't provide the care she needed. We had
a few hiccups at first and we, as a family became attached to a number of staff who all seemed to leave.
I must say, the new manager and the new staff especially the activity organisers have completely gone above and beyond to ensure the residents and their families are looked after and kept amused.
Mum has deteriorated health-wise but still the care continues.
Well done, keep it up.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your lovely kind words. It is a pleasure for the staff to look after your mum and she is loved by all and it is lovely to see her getting involved with all activities.

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Review from Linda S (Daughter of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been at Orchard House for four years. I am always made to feel welcome and love to see the interaction and care she receives from all the staff there.
I know mom really enjoys the daily activities and singalongs, also relaxing in the conservatory watching the wildlife in the garden.
The
Namaste care and positive attitude has helped mom feel safe, relaxed and like she is at home.
I am very happy with the standard of cleanliness and improvement constantly being made to make the home a nice place to live.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your lovely review. It is a pleasure to look after your mom especially when we see her smiley face on a day to day basis.

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Review from Janet H (Daughter of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident here for 4 years and I can say that I am very happy with her care. We did find it difficult at first as didn't want Mum to have to go into a home, there have been several changes with staff managers and new ownership. The home is lovely, Mum is loved by all the staff and the
staff are very approachable, we can voice any concerns freely to the staff. The food is freshly cooked on the premises and contains a good variety of nutrition. The activity coordinators (2 of them) give the residents really good stimulation in the namaste room. They have frequent functions with good entertainment for family and residents to join in. Mum has a lovely room and is comfortable in there and has her own personal pictures on the wall. Her laundry is done by the brilliant housekeepers. I have to say that this home has improved a lot over the four years Mum has been there and now have regular staff who all know Mum's needs.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your review, your mum is loved by all of the staff, it is our pleasure to look after her. We are pleased to hear that the home is improving and we aim to continue to do so.

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Review from Sarah T (Daughter of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the activities coordinator enough for the care and affection she shows my beautiful mom and another member of staff too I know she’s not long started but they're a great team.
Staff always listen to us about Mom but the bond the activities coordinator has got with Mom and us too as a
family is so lovely.
Thank you all.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your kind words. Your comments mean a lot to all the staff mentioned.

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Review from Nina C (Daughter of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard House has a warm and friendly feel about it. The staff are friendly, understanding and helpful and I am very pleased with the care provided for my parents. I know that they are in safe hands; my father receives timely nursing care when he needs it.
There is an airy garden room which looks onto
a lovely tree and shrub-lined garden; the home has 2 cats - nature and animals are so important for mental wellbeing.
The activity team provide some great experiences for residents; there are visits from farm animals, and music sessions. My mum sometimes has her nails painted.
Thank you, Orchard House staff for all your efforts!
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your review of Orchard House and its activities. It is a pleasure to be able to look after your parents.

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Review from Stacy K (Niece of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle passed away in the care of Orchard House not too long ago. We as a family are grateful for the love and care given to him during his time in the home. Nothing was too much trouble for the nurses and care staff. The home was always clean and tidy. Uncle's clothes were always washed and clean.
The meals were good hearty meals which Uncle enjoyed. We could not wish for a better place for Uncle to be in his last days. The end-of-life care was amazing.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your kind words. Your uncle was loved by us all and it was our pleasure to care for him.

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Review from N H (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not fault the care that is given to my dad at Orchard House. The whole staffing team go out of their way to make my dad feel loved and part of a family setting.
I have recently seen many improvements throughout the home and I look forward to seeing this continue and grow.
Highly recommend
for your loved ones.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you for your kind words, it is a pleasure to look after your dad.

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Review from Pamela H (Daughter of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in this nursing home and is being very well looked after and cared for. The staff are very friendly and helpful and nothing is too much trouble for them. Mum is much happier and comfortable and settled now.
Reply from Sheela Varughese, Manager at Orchard House Nursing Home

Thank you very much for your kind words. It is a pleasure to look after your mum here at Orchard House.

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Review from Julie H (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recently, our father was a resident in their nursing home following a severe stroke. He was only there a few months before he sadly passed away. The care he received during his stay was amazing. He was treated like a man. Even in his final days, the care continued at the highest level, and we as a family
received the same attention and compassion. Communication between them and us was always forthcoming. Nothing was ever too much trouble.
Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you for your very kind words; it was a pleasure to look after your father.

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Review from Arnold S (Husband of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents are happy and contented living in Orchard House made possible by the care and kindness of the staff who are very approachable with any concerns we may have and encourage improvement in residents' wellbeing.
Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you for your kind words. It is a pleasure to look after your wife.

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Review from J W (Son of Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Orchard House provides outstanding care in all departments. This is based on the quality of care our mother has received over a period of 20 years! Most importantly the nursing care is exemplary. Mum has really thrived in a wonderfully caring environment where all the needs of the residents are met.
We have always found it a warm and welcoming place to visit, where Mum is so happy and content with life at Orchard House. We would not hesitate to recommend this home to family and friends!
Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you for your kind words. We consider you to be part of the Orchard House family as much as your mum.

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Review from Malcolm C (Husband of Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Orchard House since September 2018. The level of care has been consistently excellent. The nursing staff are very competent and the carers are conscientious, friendly and helpful. The care manager is approachable and always helpful. I am very impressed by the high standards of care
shown in Orchard House.
Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you for your kind words. It is a pleasure to look after your wife.

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Review from L F (Daughter of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum arrived at the home for end of life care. They have looked after my Mum very well since she has been at the home for nearly 4 years. The staff are lovely.
Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you for your kind words. It is a pleasure to look after your Mum.

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Review from L B (Niece of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been extremely happy with Orchard House Nursing Home. Nothing is too much trouble and staff will answer any questions you may have at any time. Staff are knowledgeable and very approachable.
Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you for your kind words. It is a pleasure to look after your loved one.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Orchard House Nursing Home is calculated as follows: ( (138 Excellents x 5) + (28 Goods x 4) ) ÷ 166 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Orchard House Nursing Home

What types of Care is Orchard House Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchard House Nursing Home have?

There are 23 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Orchard House Nursing Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard House Nursing Home to the centre of Sutton Coldfield?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard House Nursing Home to verify any information. View our terms and conditions. Orchard House Nursing Home has an Enhanced Service - more info.