126 Whitehouse Common Road, Sutton Coldfield B75 6DS
Owner: Mrs C Lee
Person in charge: Matilda Dwyer (Manager)
Local Authority / Social Services: Birmingham City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 31 Service Users
Registered Care Categories*: Old Age
Single Rooms: 19
Shared Rooms: 6
Rooms with ensuite WC: 4
Facilities & Services: Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Orchard House Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Orchard House Nursing Home has a Review Score of 5.7 (5.664)
The Review Score of 5.7 (maximum of 10) for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Orchard House Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.083 for Orchard House Nursing Home is calculated as follows: ( (4 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 12 Ratings = 4.083
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.581 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.2 Target = 0.161 , then divided by 2 = 0.081
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Vicky P (Granddaughter of Resident) on Monday 30 November 2015. Relates to November 2015.
I couldn't be more appreciative of the diligence and care shown by staff to my grandmother who was a resident at the home. She died peacefully at the home, in accordance with her wishes and was provided with excellent care by all the staff but in particular two RN1s and a Senior Carer who looked after her so well. They were so sensitive in their treatment of her and us when we spent her last few days with her and couldn't have been more thoughtful.
Care homes get an awful lot of bad press sometimes and they deserve to be recognised for the great work they do.
Thank you so much for making my grandmother feel so comfortable and safe over the past few years but particularly over the last few days.
You made a difficult time that much easier for us all.
How likely would you be to recommend Orchard House Nursing Home? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Satisfactory
There are currently no awards/recognitions posted yet for Orchard House Nursing Home
There are currently no Care Home Idol entrants who have performed at Orchard House Nursing Home