Milverton Gates Care Home

Dawson Road, off Aldermoor Lane, Stoke, Coventry CV3 1FU

Milverton Gates Care Home, Coventry, West Midlands
Milverton Gates Care Home, Coventry, West Midlands
Milverton Gates Care Home, Coventry, West Midlands

Milverton Gates Care Centre welcomes up to thirty-nine residents, aspiring to high standards of professional care and nursing that suit the needs of the individual.

The centre is conveniently situated in the Stoke area of Coventry for residents to pursue an independent lifestyle, while enjoying a relaxing interior and a friendly attitude from attentive carers.

The service makes many activities and entertainments available to residents, in collaboration with other community organisations and initiatives.

Group: Four Seasons Health Care

Person in charge: Rosslyn Medford (Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Contact manager for information. Ages 60+.

Languages Spoken by Staff (other than English): Bulgarian

Single Rooms: 27

Shared Rooms: 6

Rooms with ensuite WC: 9

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Milverton Gates Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Nov 2017

Rooms Available

Reviews

9.1 Milverton Gates Care Home has a Review Score of 9.1 (9.099)

The Review Score of 9.1 (maximum of 10) for Milverton Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Milverton Gates Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.202 for Milverton Gates Care Home is calculated as follows: ( (30 Excellents x 5) + (41 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 84 Ratings = 4.202

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.897 Points relating to the number of positive Reviews for Milverton Gates Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.8 Target = 0.897

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Milverton Gates Care Home?

  • Extremely LIKELY
    4
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Milverton Gates Care Home

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Very happy with the home. I do not have any problems and do not worry.

I do feel as though there need a few more carers for companionship for them.

How likely would you be to recommend Milverton Gates Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Milverton Gates Care Home responded to this review on 15 Sep 2017:

We really appreciate your comments about your experience at Milverton Gates Care Home. Feedback like this gives us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

I am happy with my friends care.

How likely would you be to recommend Milverton Gates Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Milverton Gates Care Home responded to this review on 29 Sep 2017:

Thank you, for your comments about your recent experience at Milverton Gates Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care

The home is good.

How likely would you be to recommend Milverton Gates Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Milverton Gates Care Home responded to this review on 24 Aug 2017:

Hi Pam, thank you so much for your positive comments about Milverton Gates Care Home. We really appreciate your feedback.

Very nice home.

How likely would you be to recommend Milverton Gates Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care at Milverton Gates is very good. The carers do an excellent job looking after my dad, also the nurses too.
They always do their upmost where they can, the only downside is the lack of staff and also the continuity of the same carers being there.
The elderly prefer knowing the staff, but do get upset when there is a continual flow of different staff ie agency.

How likely would you be to recommend Milverton Gates Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very clean, staff very friendly, however, a high turnover of staff and management (a common problem in other care homes I've seen) but do understand how difficult the job is. Best home I've seen for my brother (I've been to 4 previous ones and this is the best).

How likely would you be to recommend Milverton Gates Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We don't and never had any real concerns. Mum is always clean and tidy as is the home itself, you only have to ask and it's done. Mum has been in Milverton Gates for a little over two years and was a little more awake when she first went in, but as time went on, she got quieter and less mobile but the staff are always attentive and mum is or seems to be happy there. She knows members of staff by their voices. On the whole, we are always quite happy with mum's care.

How likely would you be to recommend Milverton Gates Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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