Newbury Manor Nursing Home

Newbury Lane, Oldbury B69 1HE

Newbury Manor Nursing Home pursues a philosophy of care that is based around dignity and respect, as well as sensitivity to the individual needs and abilities of residents.

Clients are able to pursue an active lifestyle, with many special events to enjoy, loved ones welcome to join in and visiting entertainers.

All bedrooms are en-suite and a staff call facility ensures that carers can always be contacted. All staff are qualified to deliver best practice, trained in first aid, food hygiene, fire safety and adult protection.

The home is pleased to announce that their new extension is now open. It has been built to a high specification and this will be continued with interior designs.

Owner: Superior Care (Midlands) Ltd

Person in charge: Diane Williams (Manager)

Local Authority / Social Services: Sandwell Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Autism/ASD • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 40+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi, Urdu

Single Rooms: 50

Shared Rooms: 3

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Newbury Manor Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Newbury Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Newbury Manor Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.529 for Newbury Manor Nursing Home is calculated as follows: ( (228 Excellents x 5) + (151 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 397 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Newbury Manor Nursing Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 17 Reviews ÷ 11.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Newbury Manor Nursing Home has a Review Score of 9.5 (9.529) from 34 Reviews


Average Ratings

  • Excellent
    20
  • Good
    14
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newbury Manor Nursing Home?

  • Extremely LIKELY
    28
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Newbury Manor Nursing Home

  • Son of Resident/Service User
    10
  • Daughter of Resident/Service User
    7
  • Niece of Resident/Service User
    4
  • Sister of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • more

Very comfortable and caring environment.

Staff are extremely helpful. Good rooms and common facilities. Kept very clean and tidy.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

A professional friendly team from the manager, reception staff, nurses, carers, helpers, cleaners and maintenance. We were kept well informed of all aspects of my father's care. The home provided an excellent choice of nutritious food and snacks.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

The many ways in which my best friend was cared for was excellent. She felt safe here because of the kindness shown to her by every staff member. It was also very apparent that the other residents were also treated with loving kindness and respect.
Menus offered a good variety and looked appetising.
There was never unpleasant odours when visiting due to the high standard of cleanliness.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Newbury Manor were very accommodating and made the transfer from hospital to care home smooth. The staff looked after our relative with care and consideration.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

My experience here has been very good. Never been in a care home before. You will, in future, be highly recommended. I will, once settled in, come and see you all. I thank you all for all your help. God bless and good luck in the future.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

My father was in the home for around seven weeks for end of life care.
The staff were caring and attentive.

How likely would you be to recommend Newbury Manor Nursing Home? Likely

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Average Rating:   4.1 out of 5

Very friendly environment. Excellent support for relatives.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff and carers are pleasant and very helpful. The home is very well maintained and kept very clean. The food is always varied and well presented.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My sister went to Newbury Manor Nursing Home on an urgent basis. We did not know the home and thought we may move her if not satisfactory. From day one, we were delighted due to her excellent treatment. She improved and survived months after her original diagnosis. This was due to the care, food etc she received at the home. As she gradually faded away, the wonderful care and sympathy continued. They were great.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Newbury Manor staff gave excellent care and support to my brother during the last 18 months of his life.
He was treated with dignity and respect and was quickly made to feel welcome.
I would like to say thank you to all the staff who gave a compassionate and caring service both to him and myself.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Newbury Manor is first class in every way spotlessly clean, good food, staff extremely efficient and always willing to help in every way.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My father was in the nursing home for only a short time (1 week) but in talking to him, he couldn't praise the home highly enough and the whole staff treated him wonderfully. He passed away on the 4/12/17 I was notified about his death early in the morning and I was treated with dignity and very professionally.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Even though my mother-in-law's stay here was short, she was treated well. The staff were always friendly and helpful.

The care home was always clean and my mother-in-law was treated with respect.

I would recommend this home to anyone. It was one of the best homes she has been in over nine years of illness and dementia.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

It's a lovely home. They make you feel at home whenever you want. Their standards were very good. It's a very friendly home and I would recommend the home to anyone.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mum was only in Newbury Manor Nursing Home for 2 weeks prior to passing away. However, in the short time she was in the home, she received excellent care and attention. The staff have also been very supportive since my mum passed away.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father in law came into the care of Newbury Manor care home and it's been his best move. He's so happy and the nurses are so lovely he gets on so well with them all - well we all do. He's come on so well with lots of things. I find they encourage him to do things he wouldn't do, so after having a major stroke and living in a home in Lincoln, it's lovely to see him doing so well. He has a lovely room with a lovely view. We can all say the manager is a lovely lady and a fantastic manager. She will help you with anything you need help with. 100% quality. Very clean home and very friendly.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The care my husband has received in the two weeks he has been here has been outstanding. Anything he has needed he got. Cannot thank the staff enough for the care they have shown.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

The home seems very satisfactory and suits what our son needs in regards to his stroke.

How likely would you be to recommend Newbury Manor Nursing Home? Likely

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Average Rating:   4 out of 5

My mother entered Newbury Manor from hospital at the end of October. From the initial contact onwards all the staff have treated Mom with dignity, respect and excellent care. The home and rooms are very clean. The food is very good and all the other facilities and activities are excellent. I would recommend this nursing home to others.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am very pleased my sister is here at Newbury Manor Nursing Home. They not only care about my sister but also care for me in a way.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

One of our family go in daily to see our mother and I think this helps with seeing how our mother is being cared for. Hopefully, god willing, they treat her well when we are not there and when she might lash out when being changed. If ever we have any concerns or worries we always have a word with the carers or staff who are always helpful and try and resolve the problem.

How likely would you be to recommend Newbury Manor Nursing Home? Likely

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Average Rating:   4 out of 5

My mother has been in Newbury Manor for several months and I have found the staff to be very friendly and the nurses are extremely efficient.
The home is always cleaned to a high standard and the manager is always helpful if there is a query.
I visited nine care homes and Newbury Manor as the only one that I felt to be a very good atmosphere when I walked in.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

The care my mom has received at Newbury Manor Nursing Home has been excellent, from all the staff. She is always clean and smells lovely her nails are always clean. Her medical care is excellent and I am always kept informed on my moms condition. Every single member of staff has treated not only my mum with dignity and respect but myself and my family as well. The home has a friendly atmosphere and a genuine caring attitude. I have never had any concerns about anything here.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

During the final months of my mother's life, I found the staff and resources of Newbury Manor to be excellent.
The staff were particularly caring and thoughtful especially as my mother was in continual pain.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

No complaints at all. The staff are really good. The food was wholesome and nourishing, but nothing fancy. The atmosphere was always pleasant and the staff were always welcoming to visitors.

How likely would you be to recommend Newbury Manor Nursing Home? Likely

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Average Rating:   3.7 out of 5

I find this home to being very good. The staff are pleasant and friendly. They show the residents dignity. The food is very good also. When the hospital said there was no hope for my aunt, the staff cared and looked after her to bring her back.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very friendly and helpful.

How likely would you be to recommend Newbury Manor Nursing Home? Likely

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Average Rating:   4 out of 5

My father has lived here since January 2016. He moved from his flat following a diagnosis of alzheimer's and vascular dementia given 4 years previously. Since being here dad appears more settled and content. More than anything he is safe and well cared for. If there are any concerns I know I can raise them and they will be dealt with.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

I have visited this home many times over the three years that my brother has been a resident, and I have never been met with other than kindness and friendliness. The home is well cared for and the staff work very hard.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

The home is very clean, the staff are polite and prepared to put their selves out when needed. Couldn't be in better hands.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   3.8 out of 5

Newbury Manor was home for my mother for only a few weeks but for the most part I believe she was cared for to the best of anyone's ability. The nursing staff were caring,considerate and most of the carers were attentive, though I do feel they had a heavy workload most of the time.

How likely would you be to recommend Newbury Manor Nursing Home? Likely

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Average Rating:   3.6 out of 5

My aunt who was a resident at Newbury Manor was always well looked after by staff and management. People of her age are always critical of food or certain staff who they like better than others, but in general her care was very well attended to.
Only negative we could mention would be visiting doctors did not engage in conversation with residents in order to ascertain their health issues, instead talking over their heads to the care home nurses, probably they are not sure how lucid residents are.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

My father was taken to Newbury Nursing Home when he was very poorly. The manager and nursing staff treated my dad with dignity and the caring made his last days very comfortable. I will always be very grateful they went the extra mile for my dad.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother is cared for and treated with respect and dignity. Whenever we visit the staff are polite and friendly and we feel she is in a safe environment. She is always clean and fresh with her laundry done in house. We ask from time to time if she has any complaints and she never has, which we are satisfied with. Entertainment and therapy is weekly/daily done by one member of staff and involves the team if necessary and she works very hard.

How likely would you be to recommend Newbury Manor Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

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