26 Wyegate Close, Castle Bromwich, Birmingham B36 0TQ
Group: Priory Adult Care
Person in charge: James Brown (Manager)
Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 50
Rooms with ensuite WC: 50
Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Jubilee Gardens: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Jubilee Gardens has a Review Score of 2.5 (2.455)
The Review Score of 2.5 (maximum of 10) for Jubilee Gardens is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Jubilee Gardens in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 2.455 for Jubilee Gardens is calculated as follows: ( (1 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 11 Ratings = 2.455
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Jubilee Gardens is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 0 Reviews ÷ 10 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by L S (Daughter of Resident) on Wednesday 5 July 2017. Relates to June 2017.
Over the weekends the place stinks of urine and poo more than during the week. There is no stimulation for the residents over the weekend. The residents have nowhere to sit in the fresh air, they need a gazebo to shade them from the sun. Tea time is sandwiches every night. They aren't showered enough when agency staff are on it's even worse. They are just sat in front of the TV for hour after hour - especially over the weekend.
How likely would you be to recommend Jubilee Gardens? Neither Unlikely or Likely
Overall Standard: Satisfactory
Facilities: Very Poor
Care / Support: Satisfactory
Treated with Dignity: Satisfactory
Food & Drink: Poor
Activities: Very Poor
Safety / Security: Good
Sue Baldry, Home Manager at Jubilee Gardens responded to this review on 12 Sep 2017:
Following recent quality visits, it was noted that the service is well presented and free from odours.
Tea time options are soup and sandwiches or snack type meals, hot dogs, cheese on toast, corned beef hash, cheese and potato pie etc.
There is always more than one option and we will provide individual requests if at all possible e.g. omelettes, salads, jacket potatoes and fillings.
Our staff team are fully aware regarding shade and moving clients when needed, also providing sun hats.
There are less planned activities at the weekend due to the increased visitor numbers, but we still provide some activities and special events e.g. family fun days
There are currently no Care Home Idol entrants who have performed at Jubilee Gardens