Brompton House Care Home

Station Road, Broadway WR12 7DE
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9.8 61 Reviews
  • Brompton House Care Home, Broadway
Conveniently nestled in the beautiful Cotswold village of Broadway, Brompton House is an attractive care home providing personalised residential and nursing care.

This friendly care home has recently benefitted from a large scale refurbishment, designed to enhance residents' quality of life. This includes tastefully decorated communal areas and bedrooms.

Brompton House care home boasts a selection of specially designed dining areas that provide the perfect space to eat and socialise. The catering team prides itself on ensuring that each meal is an enjoyable and meaningful experience for every resident.

Visitors are also welcome to the home at any time, the catering team are happy to include them in mealtimes and, on those sunny summer days, the pretty landscaped garden and patio is the ideal spot for some catching up with family and friends.

With a dedicated and compassionate team at the helm, all aspects of provision at Brompton House are completely person-centred, ensuring residents feel valued and respected as an individual. To help them engage with life at the home, the care team spend time learning about each resident and the things they enjoy so that this can be factored not only into their care but also their lifestyle at the home, with a variety of activities and events on offer.

In addition to the range of activities available, residents are also encouraged to take an active role in the Broadway community, from spending time with local community groups and schools, to taking trips out to see the local area.

If you'd like to find out more about life at Brompton House, please get in touch with the team - the Home Manager looks forwarding to welcoming you.

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Care Provided by Brompton House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Brompton House Care Home Reviews (61)

Total of 61, showing 41-60
9.8

Brompton House Care Home has a Review Score of 9.8 (9.788) out of 10, based on 10 reviews in the last 2 years. Over all time Brompton House Care Home has 61 reviews.

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Review from Ernest P (Husband of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and modern and well cared for. Reception is good and there is a good welcome. The room is well furnished, clean and bright with a nice view of the garden. Food is very good and carers are bright and cheerful.

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Review from W B (Husband of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the reception, you are greeted with a smile, helpful and polite, this attitude continues through all the staff from the manager, nurses, carers, kitchen staff and housekeeper. This attitude is very re-assuring and nothing is too much trouble. A good selection of activities for residents and very
caring every day. The home and rooms are very clean and maintained and the ambience is more like a very good hotel.
The food and choice is really good and caters for all residents.
A very good caring home.

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Review from Eunice M N (Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good indeed. Enjoyed a week's respite after a minor operation.

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Review from Penny P (Friend of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my second visit to Brompton House. Each time I was met with a friendly welcome by the staff that work there. I have been to several care homes in my local area but I was very impressed with the standard of this one.
I enjoyed both fun days that I have been to and hope to come to many more.
The residents all looked very happy and joined in with the music. Also, the garden was kept lovely. Full marks to them all.

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Review from Ian W (Son of Resident) published on 26 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the staff at Brompton House for facilitating my mothers 90th birthday party. Just a small gathering of 12 family members and old friends. We surprised mum and she thoroughly enjoyed her perfect day. The chef did an awesome job. Mother has resided in Brompton House for a little
over 3 years and I am convinced the care and attention she gets every day (and boy she can be challenging) has allowed her to flourish.
Again, thank you all so much. Under the manager's leadership, this team really delivers.

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Review from Joyce B (Regular Volunteer) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always been made very welcome. We come as visitors to help residents knit.

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Review from Iris K (Regular Volunteer) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been made welcome.

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Review from Sandra S (Regular Volunteer) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit as part of a knitting group from Badsey Mothers Union, but am always impressed with the staff and entertainment provided.

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Review from P H (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really enjoyed the food. The staff were always cheerful and friendly.

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Review from Elizabeth G (Friend of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for 2 years at Brompton House in Broadway. We visit twice a week and have always found the staff very friendly and cheerful. The home is always clean and warm and our friend is well cared for. The nursing staff is always in attendance and our friend seems very happy there.

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Review from J A (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum stayed at Brompton House for two weeks partly as a break and partly as a plan to look at care home options for the longer term. The team at Brompton House have been excellent in making the initial arrangements to everyone who looked after Mum during her stay. She enjoyed the activities and I
always felt welcome when I visited too. It is a really great team who were always there when Mum needed them, but not intrusive. The location in Broadway is a massive bonus.

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Review from Alison K (Respite Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My temporary residence at Brompton House covered just over 6 weeks while recovering from a broken ankle. I have found it to be comfortable and friendly and it met my needs in all ways until I was able to go home.

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Review from J W (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being cared for two days a week at Brompton House. He is well cared for. He has a nurse 1-1 each morning and she provides information, books and activities for him she will walk with him to the village. All the staff help with him. He is happy there. I am very pleased with everything at
the home.

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Review from G F (Grandson of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff. All really caring and accommodating. Always pleasant and professional. Would have no problems recommending Brompton to others.

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Review from Eileen G (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived at Brompton House for about three years. I have found staff and friends. Food is quite suitable and to my taste - very rarely need to complain. The staff are ideal, helpful kind and as far as I am concerned, will help in any way necessary.

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Review from Gary F (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was resident for almost 2 years prior to her death in December 2017. The care home staff and nurses gave mum exceptional care, with a degree of kindness, compassion and affection way beyond their job description. These acts of kindness are very much appreciated. The care home staff continue
to support us, the family, after mum's sad passing. The staff are to be highly commended.

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Review from M F (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is settled and happy. She is treated with care, kindness and the nursing is good. The family are always welcomed and encouraged to be involved. Recent improvements in maintenance are welcome but sometimes meals are not up to standard. Activities are enjoyable and help residents to socialise
and keep active. We are glad that mum is living at Brompton House.

Reply from Jayne Duck, Customer services administrator at Brompton House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from S H (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Brompton House for nearly 2 years now. She is extremely happy and loves all the attention from staff. She also enjoys the activities and tells me how busy she is. The atmosphere is more like a hotel with kind and respectful staff where nothing is too much trouble for them. The
residents have good meals in a gracious dining room and can also order snacks anytime they feel hungry. I feel very comfortable that my mother is being looked after well and is enjoying a good quality of life.

Reply from Emily Wilson, Customer Service Administrator at Brompton House Care Home

Thank you for sharing your lovely review with us, we really appreciate your feedback. I am so pleased that your Mother is enjoying her stay at Brompton house, and that you are happy with the home, their staff, and the care that they are providing for your Mother. The Bupa Customer Care Team.


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Review from John J (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The major positive comment is the excellent communication between senior management and staff at all levels and the family. This has steadily improved over the past 18 months to an all-time excellent. Mother and all the family are treated with great respect and courtesy at all times: even when I had
to stay overnight because my mother was seriously ill, the night staff and catering were brilliant.


On mum's 100th birthday, the staff (including catering) were excellent. A designated member of staff was assigned to plan and coordinate a very successful party with me.


I cannot comment on "activities " because mum is not now involved, so have given "satisfactory "


Reply from Rose Pickering, Customer Service Administrator at Brompton House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J A (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother first started to use Brompton House Care Home for respite care when we went on holiday. This gave us peace of mind that mother would be looked after and she would be safe, as the home was rather like a hotel.
When mother took a turn for the worse she decided to stay full time after, she suffered
a stroke. The care mother received at Brompton House was extremely good by kid caring people.

Reply from Rachel Elliott, Customer Service administrator at Brompton House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Brompton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Brompton House Care Home is calculated as follows: ( (94 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brompton House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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