Ravenstone Nursing & Residential Home

7 St Andrews Road, Droitwich WR9 8DJ

Ravenstone Nursing & Residential Home is a Droitwich home that provides numerous care packages, for long-term residence and temporary respite needs, while being suitable for people with physical disabilities.

This comfortable Georgian property has been purposely converted to suit a quality care service, in which residents can enjoy an independent lifestyle with the use of mature gardens and a patio area.

There are a number of quiet and communal lounges to choose from and many trips and social events as part of the home's itinerary.

Group: Larchwood Care

Person in charge: Wendy Stokoe (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment • End Stage Dementia

Admission Information: Ages 60+.

Single Rooms: 46

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ravenstone Nursing & Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Ravenstone Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Ravenstone Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.479 for Ravenstone Nursing & Residential Home is calculated as follows: ( (43 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 71 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.652 Points relating to the number of positive Reviews for Ravenstone Nursing & Residential Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9.2 Target = 0.652

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Ravenstone Nursing & Residential Home has a Review Score of 9.1 (9.131) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ravenstone Nursing & Residential Home?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ravenstone Nursing & Residential Home

  • Daughter of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

Mom has been in Ravenstone Nursing & Residential Home since October 2015 when it was impossible for her to cope at home. Weren't we lucky to find such a lovely home!
The staff were wonderful with her many of them call her 'mother' which she loved.

Their professionalism and caring for the residents is a joy to see. The activities coordinator with his activities, and any shopping that needed to be done, he would go into Droitwich and a member of staff who always made sure Mum's nails were painted! They truly are a marvellous bunch!!

How likely would you be to recommend Ravenstone Nursing & Residential Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Within the last year the nursing home has gone from strength to strength, new decor, consistency with carers and overall very accommodating. Within the last month, 8 of my family had a 3 course Sunday lunch with my Mom and all were catered for. We were all made welcome and every need was met. Much appreciation to all involved.

How likely would you be to recommend Ravenstone Nursing & Residential Home? Likely

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Average Rating:   4.7 out of 5

Wendy Stokoe, Home manager at Ravenstone Nursing & Residential Home responded to this review on 22 Mar 2018:

Thank you so much for taking time to send this lovely review. We are really pleased that you were all able to enjoy a lovely family meal here with us.

I would like to commend this establishment and give enormous thanks for all the care and kindness of all the staff, which was given to my mother over the last couple of years.

Sadly she passed away on the 25th January 2018. Her time at Ravenstone was very happy, she lived all the staff and I know that they, in turn, showed her nothing but friendship and compassion.

'Huge thanks'.

How likely would you be to recommend Ravenstone Nursing & Residential Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been here for nineteen months and generally, she is happy. However, my sister and I feel that although the carers work hard in difficult circumstances, the frequency of agency nurses make it impossible for them to cater to her individual needs.
Showers are infrequent and it's the little things which could be better and give Mother a better quality of life, e.g. cleaning her teeth, batteries in hearing aids, continuity of carers who she gets to know.
The activities in the home are excellent with a good variety of entertainment and plenty of things going on.

How likely would you be to recommend Ravenstone Nursing & Residential Home? Likely

Overall Standard

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Average Rating:   3.3 out of 5

Wendy Stokoe, Home Manager at Ravenstone Nursing & Residential Home responded to this review on 10 Nov 2017:

Thank you for your review, your views are important to us here at Ravenstone. Please contact me if you would like to meet with me to discuss any points you have raised.

Always made welcome, staff give excellent service to visitors and residents. Have had one or two meals here which were very good.
Overall opinion excellent.

How likely would you be to recommend Ravenstone Nursing & Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Wendy Stokoe, Home Manager at Ravenstone Nursing & Residential Home responded to this review on 10 Nov 2017:

Thank you for your review of Ravenstone. As a team, we always welcome feedback from visitors to our home.

Early re-adjustment was not easy. We had arrived when changes of management had taken place and they seemed much disquiet and lack of leadership.
Much improvement now followed as my comment suggests. We are now in our 3rd year and feel quite different although we cannot expect perfection. Good leadership is so important and I feel a big improvement is taking place.
I have been most welcome here and have much sympathy to observe the pressure. More form and encouragement and leadership will be much rewarded.

How likely would you be to recommend Ravenstone Nursing & Residential Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Average Rating:   4.5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 29 Mar 2018

Residential/Nursing

Awards / Recognitions

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Care Home Idol 2016

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