Barchester Ottley House Care Home

Corporation Lane, Coton Hill, Shrewsbury SY1 2PA
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9.6 79 Reviews
  • Barchester Ottley House Care Home, Shrewsbury
Ottley House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

They are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at Ottley House.

A committed team works hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Ottley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Permanent Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Kuda Munyira (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Barchester Ottley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,465

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Ottley House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ottley House Care Home Reviews (79)

Total of 79, showing 21-40
9.6

Barchester Ottley House Care Home has a Review Score of 9.6 (9.567) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Ottley House Care Home has 79 reviews.

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Review from SarahJane J (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home always treats the residents with the dignity and respect that they deserve. Nothing is too much trouble, it’s a real home from home experience, my Dad is a resident and has been since last November. He always has a smile for all the staff they treat him like family. I have no concerns when
I leave him after visiting, he is well looked after. Activities are regular including singing, cake tasting and a Sunday service which he loves to attend. Staff always notify me if there are any concerns or changes no matter how small. I visited other Nursing homes but none had the “personal” touch that I feel Barchester Ottley House Care Home has! Thankyou Ottley!

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for your lovely kind words. Dad is a pleasure to care for, I will share with the team.


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Review from Jenny W (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole experience of this wonderful nursing home was a happy one. All the staff were lovely, from the manager right through to the cleaners. Mum was professionally cared for and totally respected. Thank you again, Ottley House.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for your kind words. We all have so many fond memories of Mum; it was a pleasure to care for her.


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Review from Samantha D (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ottley staff are amazing my dad has been here for around 18 months and has settled in great, the food is great too, they certainly get a good choice, they keep on top of all dad's needs with drs app etc, well done Ottley.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you Samantha, very much appreciate your kind words, I will pass them on to the team.


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Review from David M (Friend of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went with a colleague from the Railway Heritage Trust to visit a long-standing member of our organisation who is safely and happily living in this wonderful home. We were staggered at the quality of the premises. Every aspect of this building is immaculate and beautifully cared for. Plenty of happy,
hard-working and totally committed staff on site. Nothing was too much trouble. It is more like a 5-star hotel than a care home - really superb! Our visit was truly incredible. A stunning facility - in every way!

Reply from Claire Brewer, Regional Director at Barchester Ottley House Care Home

Thank you so much for your kind words, we do agree the staff team at Ottley House is one of the best.


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Review from Y H (Daughter of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home for my mother who has been at Ottley House for over 6 years. All staff put on a great Coronation party (with wonderful decorations) - inside due to rain- and although busy, were happy to move Mother to her room as she tired easily. Always a warm atmosphere.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

It was a lovely afternoon, thank you for joining us in the celebrations, the afternoon was enjoyed by all.
Thank you for your continued support over the years.


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Review from Carolyn B (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff take genuine care of their residents and you can see the residents feel comfortable around them. The activities team do an amazing job of providing a variety of activities which all residents can participate in and enjoy. Management is good at sharing information and unit staff always get in touch
with updates on health and any incidents. Excellent food, quality and choice and provision for all dietary requirements. The upkeep of the grounds is amazing, with the creation of serene and colourful surroundings.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for the positive feedback, and thank you for recognising all the departments within the home.


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Review from Rosemary A (Next of Kin) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Ottley House since Feb 2020 and I think he is as happy as he can be, given his dementia. He doesn't know anything or anyone, including me. I don't visit often as he can be upset and that's the last thing I want. His carers look after him very well, and I am very grateful for this.
He can be difficult and unpredictable and needs a lot of attention and patience when he is like this, and I think from talking to them they do their best. They make sure he eats as well as possible, takes his medication (and when he doesn't want to they persuade him), and they look after his physical needs well, as he doesn't seem to have any issues.
I and my children hate to see him like this, and as he doesn't know anybody we don't visit because it is of no benefit to him, in fact, it can be unsettling. I feel bad about this, but I think it's the right thing to do.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for your kind comments, it is important to us that you feel comfortable and reassured.


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Review from K D (Wife of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I stepped into the light and airy reception at Barchester Ottley House Care Home I knew my husband would receive the care he needed and deserved. Everyone, kitchen, laundry, activities, maintenance, administration, carers and nurses, all are very caring and supportive of residents and
families. This care home sets the bar for excellence. A very satisfied user.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for your kind thoughtful words, I will pass on your thoughts to the team.


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Review from Tony B (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Ottley House following a short stay at another nursing home. He came to Ottley non trusting of staff and very nervous due to previous experiences of care elsewhere.
From the first point of contact via a telephone conversation, we got that instant feeling of 'they care and they are
listening'. The viewing was also thorough and we too as a family felt we had support. On Dad's arrival at Ottley he was welcomed and all his care needs were met at the highest standard. He instantly looked relaxed and comfortable because the staff spoke 'to him' not 'at him!' Communication is brilliant, staff will ring you with updates as and when appropriate. Visiting Dad and spending quality time with him is so lovely and the staff have got to know him and us so the atmosphere of 'home' is real! We really feel, as a family, we are now visiting Dad's 'new home' and it's given us faith in the care sector. The manager is running a tight ship! The staff are happy and professional, which speaks volumes!

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for your kind words. Glad Dad has settled in very well.


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Review from Kathy P (Sister of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has recently passed away but was a resident at Ottley House for several years.
The standard of care was exceptional, the nurses, carers, housekeepers, managers and the chef and kitchen team are simply superb. They really managed my sister's care as a team, discussing diet and nutrition with
us, medication and of course her well-being through activities which were suited to her condition. Towards the end of her life, she got huge comfort from a light and sound machine that showed slowly moving images on the wall of her room, this calmed her and made her so much more comfortable.
Medically, the nursing team could not do enough and I cannot thank the carers and nurses enough for their efforts in her last days.
Care at Ottley really is something else, food is superb and plentiful, it is spotlessly clean and the residents are kept stimulated and busy through their activity program.
The level of comfort, advice and support offered to us as her family throughout her stay was exceptional.

Reply from Claire Brewer, General Manager at Barchester Ottley House Care Home

Thank you for such kind words, care is often a holistic approach and one which we are passionate about. We are so privileged to of been able to care for your loved one and offer you help and support along the way.


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Review from Sharon H (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been a resident for four years and has recently passed away. The level of care and compassion he was given throughout was excellent. In his final days, he was allowed the dignity of passing away in the home he knew as his home. All of the staff know all the residents so well and treat them
with such respect. Well done, Ottley House, and thank you.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

We were very privileged to look after dad, he was very much a big part of Ottley family. Thank you for your kind comments I will feed this back to the team.


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Review from Judith T (Sister of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are not enough words in reviewing the empathy, care and support given to my sister and myself and special friends during complex, sad times. The dedication given in the care and support by all staff on the Charles Darwin Unit, their, empathy, reassurance and smiles so appreciated and needed.
My sister's difficult journey was eased, and her anxieties calmed. There are not enough thanks and appreciation that I can give. Teamwork at its ultimate best.

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Review from J B (Son of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now in her 7th year as a resident of Ottley House, and overall, we have been very happy with the care and attention that she has received during this time. Being nearly 103-years-old, the staff treat my mother with compassion and with a caring attitude.

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Review from Paul W (Day Care) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful and welcoming home. The staff are always friendly and caring, nothing ever seems to be too much trouble. I always have a positive experience when I visit the home. The culture of care and friendliness is set from the top by the manager who is absolutely lovely and so professional.
I believe that the care team there and the reception team are exemplary. A beautiful environment too that is surrounded by glorious grounds.

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Review from D I (Wife of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the care of Ottley House as a resident for the last five years. during this time he has received the utmost respect compassion and outstanding care. The staff at Ottley House are lovely and we feel we are like a family. If I have ever had any issues I may be concerned about I
have always felt I can discuss these with, staff and management. I have no hesitation in recommending Ottley House in the highest terms to everyone.

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Review from C N (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father who has advanced dementia has been a resident at Ottley House for almost 5 years. In that time both he and we have come to see it as "home". His room is comfortable and with some of his own possession and his favourite chair home like.
The housekeeping team do an amazing job keeping both
his room and communal areas tidy. Care staff are now like family to him. The catering team produce wonderful homecooked meals. The nursing team are responsive to any of my concerns.

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Review from B S (Husband of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my wife has been good. She has related to individuals when they have entered her room. If I have made a request it has been dealt with rapidly and to my satisfaction.
A caring situation has been created.

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Review from J K (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is generally cared for very well. He is content and calm most of the time. The staff show kindness towards him. They are very busy every day which means that no one has any time to sit and really talk and listen to him which I feel is a very important part of his care, especially with Alzheimer's
dementia. I do my best to provide meaningful conversation and company. It would be of great benefit to him if the staff could do the same. Dad is often in a muddle and needs someone to unravel him. More staff are required.

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Review from S D (Relative of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the warm and helpful way we were welcomed. The atmosphere of the home was restful and helpful. Everywhere looked tidy and clean, it was wonderful not to have a stale smell pervading everything well done, as I know it takes hard work and diligence to make it so.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you for your kind words. I will pass this on to the teams, they definitely work very hard.


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Review from David A (Son of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff enough for the fantastic care they have given to my mum since she came to Ottley house in 2019 and especially over the past most difficult 12 months they have always been there on the end of the phone to help and support and keep me and my dad fully informed on how Mum is when
we couldn’t visit her. In April of this year my dad was able to visit Mum to celebrate their golden wedding anniversary together it was a joyous occasion.

Reply from Davina McLoughlin, General Manager at Barchester Ottley House Care Home

Thank you, George, for your kind words, it's been tough for you all, hopefully, things are moving forward now and you will be able to spend more time with your lovely wife.


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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Barchester Ottley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Barchester Ottley House Care Home is calculated as follows: ( (207 Excellents x 5) + (66 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 291 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ottley House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (11)

Kuda

Kuda Munyira

Job Title: General Manager

Joined: 2016

Hi, my name is Kuda and I am the General Manager here at Ottley House Care Home.


I undertook my nurse training in Zimbabwe and qualified as a registered nurse in 2007. I joined Barchester Healthcare as an overseas nurse in August 2016.


Through dedication and commitment to excellence, I developed through various leadership roles leading up to my current position.


My role as the general manager at Otley House is overseeing daily operations, ensuring high standards of care, and maintaining regulatory compliance. My approach is centred on creating a nurturing environment where residents feel safe, valued and well cared for. My leadership is characterised by my ability to inspire the team fostering a culture of empathy, respect, and continuous improvement.


My fantastic team and I look forward to welcoming you into our home


Gemma

Gemma Roberts

Job Title: Deputy General Manager (Non Clinical)

Joined: 2002

I started at Ottley House in 2002 as a carer. I then gained my care practitioner certificate in 2016. I am a passionate and motivated care practitioner who strives for the best, as I feel that everyone we offer support to deserves the best. I was recently promoted to Deputy General Manager.


Sarah

Sarah Mitchell

Job Title: Administrator

Joined: 2012

I started working at Ottley House in 2012 as a senior carer. Unfortunately due to an injury, I was no longer able to carry out this role. I really enjoyed working at Ottley House so when the position of Admin Assistant came up in 2014, I applied and was lucky enough to be offered the role. I am here at reception to greet all our visitors with a warm and friendly welcome. I also assist the home administrator in the financial department. I have just completed my NVQ level 2 in Business and Administration.


Adam

Adam Wright

Job Title: Maintenance Manager

Joined: 2021

I joined Ottley House just a couple of months ago. i have a vast background in building and maintenance work .


Gill

Gill Hill

Job Title: Senior Care Assistant

Joined: 2015

Hi I am Gill and I started working for Barchester in 2015. I started as a care assistant and am now a senior care assistant. As part of my role I am here to mentor new staff as they start their journey at Ottley House, making sure that we provide the very best care for each resident, ensuring they are treated with dignity and respect.


Amy

Amy Gale

Job Title: Senior Care Assistant

Joined: 2015

I joined Ottley House in October 2015 as a carer on the Ann Carter unit, I was then promoted to senior care assistant in June 2019. In my role I am responsible for inducting new staff members, to mentor them in providing high quality care. I recently completed my NVQ 2 which I passed with distinction, I hope to progress to the next level soon.


Zoe

Zoe Downer

Job Title: Clinical Lead Nurse

Joined: 2018

I first worked here at Ottley House as a carer when I was a student nurse. I qualified as a nurse in 2009. I re-joined the team at Ottley as a qualified nurse in December 2018.


Nicolae

Nicolae Tincu

Job Title: RGN

Joined: 2017

I came to England from Romania in 2017 with my wife, who is also a registered nurse here at Ottley House. We started as senior care assistants until our PIN came through a few months later. Making sure the residents receive excellent care is what I'm here for - it's all about them!


Nigel

Nigel Phillips

Job Title: Housekeeping Assistant

Joined: 2016

A friend asked me if i was interested in working a few hours here and there at Ottley House to help in the housekeeping department, that was in 2016 and i have never looked back. i am proud at how our team keeps the house clean and tidy, chatting to the residents as i go.


Michael

Michael Craik

Job Title: Care Assistant

Joined: 2013

I joined the "Ottley family" in 2013 as a care assistant. I had never done care work before but after looking after my nan for a few years, I knew I wanted to make a career out of it. Providing excellent care is my top priority.


Melissa

Melissa Smallman

Job Title: Laundry Assistant

Joined: 2004

I have worked at Ottley House ever since I left school 16 years ago. My previous roles in the home have included care, cleaning and in the kitchen, My role now is laundry assistant. I am hard working and get along with everyone.