
The home always treats the residents with the dignity and respect that they deserve.SarahJane J(Daughter of Resident/Service User)

Ottley staff are amazing my dad has been here for around 18 months and has settled in greatSamantha D(Daughter of Resident/Service User)

welcoming home. The staff are always friendly and caring, nothing ever seems to be too much trouble.Paul W(Day Care Service User)

The home always treats the residents with the dignity and respect that they deserve.SarahJane J(Daughter of Resident/Service User)

Ottley staff are amazing my dad has been here for around 18 months and has settled in greatSamantha D(Daughter of Resident/Service User)

welcoming home. The staff are always friendly and caring, nothing ever seems to be too much trouble.Paul W(Day Care Service User)

Ottley House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
They are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by...
Care Provided by Barchester Ottley House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Ottley House Care Home for full pricing details and T&Cs.
Contact Barchester Ottley House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Kuda Munyira(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 1
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (2)
Barchester Ottley House Care Home Reviews (86)
Barchester Ottley House Care Home has a Review Score of 9.6 (9.600) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Ottley House Care Home has 86 reviews.
They have risen to the challenge.
Mum is very well cared for and is happy. The staff are very friendly and considerate. An excellent establishment. Thank you.
Thank you for the positive feedback, the team greatly appreciates the recognition.
Mum is very well looked after, she has her moments and does complain to me occasionally however she does understand her situation for a short time when explaining. The staff all interact with her and are very kind and caring. If we have any issues, the staff are very understanding and usually bend over backwards to solve.
Thank you for taking the time to review our care home, your feedback enables us to continue to provide quality care to our residents.
Our mother has been at Ottley House for five years and is really happy. The staff are kind, respectful and professional. We love the fact that there is an arranged activity coordinator. Our mother benefits from the stimulation. The home has a warm, friendly, homely atmosphere. The staff training is given priority (shown, I feel by quality of care) Home is very well managed in my opinion.
Five years on and our 94-year-old mum is still being cared for and loved by the amazing staff, from domestic carers, nurses and even the chef. We had her 5th afternoon tea party complete with a fabulous cake made again by the chef/kitchen. It was on the 27th just last week. She has Vascular dementia and many other illnesses and handicaps. 5 years in her comfy bed and never a bedsore. There is nowhere better, although she may not know us, she does know she is comfortable and cared for. A glass of wine or a Baileys, delicious food in an immaculately clean premises, we can be assured she is so well looked after and as happy as she can be. Thank you Ottley House and all staff.
My brother has been with the home since August 2021. On average I visit about 3 times per week, each lasting about 1 hour. During this time, I have established a good relationship with all the staff, from management down to the cleaners. I have found them all to be friendly and supportive in the care of my brother and he seems happy and contented in his situation.
Thank you so much for your kind words. It is a pleasure to care for your brother and also seeing your smiley face when you visit, we do agree the staff team at Ottley House is one of the best.
Staff neglect residents and do not care. They leave them suffering.
Animals would get treated better.
Do not believe the 5-star reviews, they are probably made up by staff.
Thank you for taking the time to leave a review, a member of our Feedback team has been in contact with you directly so we can support you further with the concerns. Please do respond to this email when you feel ready to get in touch. We have checked, and the reviews shared on our platform are not from any of our staff members. Kind Regards, Barchester Feedback Team.
My mother has been living at Barchester Ottley House Care Home for the last 6 months. The staff are always smiling, they all work so hard to take care of all the residents. Nothing is too much trouble and they keep me informed on Mum's care phoning me if something has changed. The food is varied and there is always a nice choice for mum to choose from. I cannot fault the care my mum receives. They have activities regularly. Thank you to everyone from the manager to the cleaner for all your handwork and dedication to the residents
Thank you so much for your kind words, very thoughtful of you. I will pass on your appreciation to the team.
The home always treats the residents with the dignity and respect that they deserve. Nothing is too much trouble, it’s a real home from home experience, my Dad is a resident and has been since last November. He always has a smile for all the staff they treat him like family. I have no concerns when I leave him after visiting, he is well looked after. Activities are regular including singing, cake tasting and a Sunday service which he loves to attend. Staff always notify me if there are any concerns or changes no matter how small. I visited other Nursing homes but none had the “personal” touch that I feel Barchester Ottley House Care Home has! Thankyou Ottley!
Thank you for your lovely kind words. Dad is a pleasure to care for, I will share with the team.
My whole experience of this wonderful nursing home was a happy one. All the staff were lovely, from the manager right through to the cleaners. Mum was professionally cared for and totally respected. Thank you again, Ottley House.
Thank you for your kind words. We all have so many fond memories of Mum; it was a pleasure to care for her.
Ottley staff are amazing my dad has been here for around 18 months and has settled in great, the food is great too, they certainly get a good choice, they keep on top of all dad's needs with drs app etc, well done Ottley.
Thank you Samantha, very much appreciate your kind words, I will pass them on to the team.
Went with a colleague from the Railway Heritage Trust to visit a long-standing member of our organisation who is safely and happily living in this wonderful home. We were staggered at the quality of the premises. Every aspect of this building is immaculate and beautifully cared for. Plenty of happy, hard-working and totally committed staff on site. Nothing was too much trouble. It is more like a 5-star hotel than a care home - really superb! Our visit was truly incredible. A stunning facility - in every way!
Thank you so much for your kind words, we do agree the staff team at Ottley House is one of the best.
An excellent home for my mother who has been at Ottley House for over 6 years. All staff put on a great Coronation party (with wonderful decorations) - inside due to rain- and although busy, were happy to move Mother to her room as she tired easily. Always a warm atmosphere.
Thank you for your continued support over the years.
Staff take genuine care of their residents and you can see the residents feel comfortable around them. The activities team do an amazing job of providing a variety of activities which all residents can participate in and enjoy. Management is good at sharing information and unit staff always get in touch with updates on health and any incidents. Excellent food, quality and choice and provision for all dietary requirements. The upkeep of the grounds is amazing, with the creation of serene and colourful surroundings.
Thank you for the positive feedback, and thank you for recognising all the departments within the home.
I and my children hate to see him like this, and as he doesn't know anybody we don't visit because it is of no benefit to him, in fact, it can be unsettling. I feel bad about this, but I think it's the right thing to do.
Thank you for your kind comments, it is important to us that you feel comfortable and reassured.
From the moment I stepped into the light and airy reception at Barchester Ottley House Care Home I knew my husband would receive the care he needed and deserved. Everyone, kitchen, laundry, activities, maintenance, administration, carers and nurses, all are very caring and supportive of residents and families. This care home sets the bar for excellence. A very satisfied user.
Thank you for your kind thoughtful words, I will pass on your thoughts to the team.
From the first point of contact via a telephone conversation, we got that instant feeling of 'they care and they are listening'. The viewing was also thorough and we too as a family felt we had support. On Dad's arrival at Ottley he was welcomed and all his care needs were met at the highest standard. He instantly looked relaxed and comfortable because the staff spoke 'to him' not 'at him!' Communication is brilliant, staff will ring you with updates as and when appropriate. Visiting Dad and spending quality time with him is so lovely and the staff have got to know him and us so the atmosphere of 'home' is real! We really feel, as a family, we are now visiting Dad's 'new home' and it's given us faith in the care sector. The manager is running a tight ship! The staff are happy and professional, which speaks volumes!
Thank you for your kind words. Glad Dad has settled in very well.
The standard of care was exceptional, the nurses, carers, housekeepers, managers and the chef and kitchen team are simply superb. They really managed my sister's care as a team, discussing diet and nutrition with us, medication and of course her well-being through activities which were suited to her condition. Towards the end of her life, she got huge comfort from a light and sound machine that showed slowly moving images on the wall of her room, this calmed her and made her so much more comfortable.
Medically, the nursing team could not do enough and I cannot thank the carers and nurses enough for their efforts in her last days.
Care at Ottley really is something else, food is superb and plentiful, it is spotlessly clean and the residents are kept stimulated and busy through their activity program.
The level of comfort, advice and support offered to us as her family throughout her stay was exceptional.
Thank you for such kind words, care is often a holistic approach and one which we are passionate about. We are so privileged to of been able to care for your loved one and offer you help and support along the way.
My dad had been a resident for four years and has recently passed away. The level of care and compassion he was given throughout was excellent. In his final days, he was allowed the dignity of passing away in the home he knew as his home. All of the staff know all the residents so well and treat them with such respect. Well done, Ottley House, and thank you.
We were very privileged to look after dad, he was very much a big part of Ottley family. Thank you for your kind comments I will feed this back to the team.
There are not enough words in reviewing the empathy, care and support given to my sister and myself and special friends during complex, sad times. The dedication given in the care and support by all staff on the Charles Darwin Unit, their, empathy, reassurance and smiles so appreciated and needed. My sister's difficult journey was eased, and her anxieties calmed. There are not enough thanks and appreciation that I can give. Teamwork at its ultimate best.
My mother is now in her 7th year as a resident of Ottley House, and overall, we have been very happy with the care and attention that she has received during this time. Being nearly 103-years-old, the staff treat my mother with compassion and with a caring attitude.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Barchester Ottley House Care Home.
There are no upcoming events for Barchester Ottley House Care Home.
Awards / Recognitions (93)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Ottley House Care Home.
Meet the Team (10)

Hi, my name is Kuda and I am the General Manager here at Ottley House Care Home.
I undertook my nurse training in Zimbabwe and qualified as a registered nurse in 2007. I joined Barchester Healthcare as an overseas nurse in August 2016.
Through dedication and commitment to excellence, I developed through various leadership roles leading up to my current position.
My role as the general manager at Otley House is overseeing daily operations, ensuring high standards of care, and maintaining regulatory compliance. My approach is centred on creating a nurturing environment where residents feel safe, valued and well cared for. My leadership is characterised by my ability to inspire the team fostering a culture of empathy, respect, and continuous improvement.
My fantastic team and I look forward to welcoming you into our home

I started at Ottley House in 2002 as a carer. I then gained my care practitioner certificate in 2016. I am a passionate and motivated care practitioner who strives for the best, as I feel that everyone we offer support to deserves the best. I was recently promoted to Deputy General Manager.

I started working at Ottley House in 2012 as a senior carer. Unfortunately due to an injury, I was no longer able to carry out this role. I really enjoyed working at Ottley House so when the position of Admin Assistant came up in 2014, I applied and was lucky enough to be offered the role. I am here at reception to greet all our visitors with a warm and friendly welcome. I also assist the home administrator in the financial department. I have just completed my NVQ level 2 in Business and Administration.

Hi I am Gill and I started working for Barchester in 2015. my role is to ensure that we provide the very best care for each resident, ensuring they are treated with dignity and respect.

I joined Ottley House in October 2015 as a carer on the Ann Carter unit, I was then promoted to senior care assistant in June 2019. In my role I am responsible for inducting new staff members, to mentor them in providing high quality care. I recently completed my NVQ 2 which I passed with distinction, I hope to progress to the next level soon.

I first worked here at Ottley House as a carer when I was a student nurse. I qualified as a nurse in 2009. I re-joined the team at Ottley as a qualified nurse in December 2018.

I came to England from Romania in 2017 with my wife, who is also a registered nurse here at Ottley House. We started as senior care assistants until our PIN came through a few months later. Making sure the residents receive excellent care is what I'm here for - it's all about them!

A friend asked me if i was interested in working a few hours here and there at Ottley House to help in the housekeeping department, that was in 2016 and i have never looked back. i am proud at how our team keeps the house clean and tidy, chatting to the residents as i go.

I joined the "Ottley family" in 2013 as a care assistant. I had never done care work before but after looking after my nan for a few years, I knew I wanted to make a career out of it. Providing excellent care is my top priority.

I have worked at Ottley House ever since I left school 16 years ago. My previous roles in the home have included care, cleaning and in the kitchen, My role now is laundry assistant. I am hard working and get along with everyone.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ottley House Care Home to verify any information. View our terms and conditions. Barchester Ottley House Care Home has an Enhanced Service -more info.