Barchester Ottley House Care Home

Mum is very well cared for and is happy. The staff are very friendly and considerate. An excellent establishment. Thank you.

Mum is very well looked after, she has her moments and does complain to me occasionally however she does understand her situation for a short time when explaining. The staff all interact with her and are very kind and caring. If we have any issues, the staff are very understanding and usually bend over backwards to solve.

Our mother has been at Ottley House for five years and is really happy. The staff are kind, respectful and professional. We love the fact that there is an arranged activity coordinator. Our mother benefits from the stimulation. The home has a warm, friendly, homely atmosphere. The staff training is given priority (shown, I feel by quality of care) Home is very well managed in my opinion.

Five years on and our 94-year-old mum is still being cared for and loved by the amazing staff, from domestic carers, nurses and even the chef. We had her 5th afternoon tea party complete with a fabulous cake made again by the chef/kitchen. It was on the 27th just last week. She has Vascular dementia and many other illnesses and handicaps. 5 years in her comfy bed and never a bedsore. There is nowhere better, although she may not know us, she does know she is comfortable and cared for. A glass of wine or a Baileys, delicious food in an immaculately clean premises, we can be assured she is so well looked after and as happy as she can be. Thank you Ottley House and all staff.

My brother has been with the home since August 2021. On average I visit about 3 times per week, each lasting about 1 hour. During this time, I have established a good relationship with all the staff, from management down to the cleaners. I have found them all to be friendly and supportive in the care of my brother and he seems happy and contented in his situation.

Do not believe the 5-star reviews, they are probably made up by staff.

My mother has been living at Barchester Ottley House Care Home for the last 6 months. The staff are always smiling, they all work so hard to take care of all the residents. Nothing is too much trouble and they keep me informed on Mum's care phoning me if something has changed. The food is varied and there is always a nice choice for mum to choose from. I cannot fault the care my mum receives. They have activities regularly. Thank you to everyone from the manager to the cleaner for all your handwork and dedication to the residents

The home always treats the residents with the dignity and respect that they deserve. Nothing is too much trouble, it’s a real home from home experience, my Dad is a resident and has been since last November. He always has a smile for all the staff they treat him like family. I have no concerns when I leave him after visiting, he is well looked after. Activities are regular including singing, cake tasting and a Sunday service which he loves to attend. Staff always notify me if there are any concerns or changes no matter how small. I visited other Nursing homes but none had the “personal” touch that I feel Barchester Ottley House Care Home has! Thankyou Ottley!

My whole experience of this wonderful nursing home was a happy one. All the staff were lovely, from the manager right through to the cleaners. Mum was professionally cared for and totally respected. Thank you again, Ottley House.

Ottley staff are amazing my dad has been here for around 18 months and has settled in great, the food is great too, they certainly get a good choice, they keep on top of all dad's needs with drs app etc, well done Ottley.

Went with a colleague from the Railway Heritage Trust to visit a long-standing member of our organisation who is safely and happily living in this wonderful home. We were staggered at the quality of the premises. Every aspect of this building is immaculate and beautifully cared for. Plenty of happy, hard-working and totally committed staff on site. Nothing was too much trouble. It is more like a 5-star hotel than a care home - really superb! Our visit was truly incredible. A stunning facility - in every way!

An excellent home for my mother who has been at Ottley House for over 6 years. All staff put on a great Coronation party (with wonderful decorations) - inside due to rain- and although busy, were happy to move Mother to her room as she tired easily. Always a warm atmosphere.

Staff take genuine care of their residents and you can see the residents feel comfortable around them. The activities team do an amazing job of providing a variety of activities which all residents can participate in and enjoy. Management is good at sharing information and unit staff always get in touch with updates on health and any incidents. Excellent food, quality and choice and provision for all dietary requirements. The upkeep of the grounds is amazing, with the creation of serene and colourful surroundings.

I and my children hate to see him like this, and as he doesn't know anybody we don't visit because it is of no benefit to him, in fact, it can be unsettling. I feel bad about this, but I think it's the right thing to do.

From the moment I stepped into the light and airy reception at Barchester Ottley House Care Home I knew my husband would receive the care he needed and deserved. Everyone, kitchen, laundry, activities, maintenance, administration, carers and nurses, all are very caring and supportive of residents and families. This care home sets the bar for excellence. A very satisfied user.

From the first point of contact via a telephone conversation, we got that instant feeling of 'they care and they are listening'. The viewing was also thorough and we too as a family felt we had support. On Dad's arrival at Ottley he was welcomed and all his care needs were met at the highest standard. He instantly looked relaxed and comfortable because the staff spoke 'to him' not 'at him!' Communication is brilliant, staff will ring you with updates as and when appropriate. Visiting Dad and spending quality time with him is so lovely and the staff have got to know him and us so the atmosphere of 'home' is real! We really feel, as a family, we are now visiting Dad's 'new home' and it's given us faith in the care sector. The manager is running a tight ship! The staff are happy and professional, which speaks volumes!

The level of comfort, advice and support offered to us as her family throughout her stay was exceptional.

My dad had been a resident for four years and has recently passed away. The level of care and compassion he was given throughout was excellent. In his final days, he was allowed the dignity of passing away in the home he knew as his home. All of the staff know all the residents so well and treat them with such respect. Well done, Ottley House, and thank you.

There are not enough words in reviewing the empathy, care and support given to my sister and myself and special friends during complex, sad times. The dedication given in the care and support by all staff on the Charles Darwin Unit, their, empathy, reassurance and smiles so appreciated and needed. My sister's difficult journey was eased, and her anxieties calmed. There are not enough thanks and appreciation that I can give. Teamwork at its ultimate best.

My mother is now in her 7th year as a resident of Ottley House, and overall, we have been very happy with the care and attention that she has received during this time. Being nearly 103-years-old, the staff treat my mother with compassion and with a caring attitude.