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Care Provided by The Rylands
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All funding quotations provided by The Rylands are subject to a comprehensive care assessment. Fees will be determined based on the individual's assessed needs, level of support required, and whether residential or nursing care is appropriate.
The assessment ensures that each resident receives the most suitable care package and that funding arrangements accurately reflect their care requirements.
The price(s) shown are provided by the care home. Contact The Rylands for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Rylands Care Ltd
- Private Owned
Person in charge
- Ellie Hitchman(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (42)
Visiting
- The Rylands operates a 24-hour open visiting policy, recognising the importance of maintaining meaningful relationships with family and friends. Residents are welcome to receive visitors at any time, day or night, with no restrictions on visiting hours. The home encourages regular visits and strives to provide a welcoming environment for loved ones while ensuring residents' comfort, privacy, and care needs are respected at all times.
Parking
- The Rylands has dedicated on-site parking available for visitors at the front and side of the home. The parking area located behind the home does not belong to The Rylands and is reserved for the neighbouring building. Visitors experiencing any difficulties with parking are encouraged to speak to a member of staff, who will be happy to assist wherever possible.
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The Rylands Reviews (10)
8.3
The Rylands has a Review Score of 8.3 (8.326) out of 10, based on 3 reviews in the last 2 years.
Over all time The Rylands has 10 reviews.
Filter Reviews
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Review from Emily L (Niece of Resident) published on 18 June 2026 Submitted via Website•
Overall Experience
My uncle was a resident at Rylands for as long as I can remember - very long time.
The care my uncle received at Rylands was truly second to none. I could write all day about how amazing, thoughtful, and respectful the staff are. They treated both my uncle and our entire family with the utmost dignity and compassion.
Over time, he grew to love the staff dearly and genuinely considered them part of his family.
We are incredibly grateful for the love and support he was shown during his time there. Even after his passing, the staff's dedication has not stopped. Running into them out in the community, they always kindly check in and ask how my mum is doing. Hearing them share their fond memories and stories of my uncle brings us so much comfort.
The staff were incredibly dedicated and always more than happy to communicate with us when he wasn't well, or if they thought he needed hospital, no matter the time.
The care my uncle received at Rylands was truly second to none. I could write all day about how amazing, thoughtful, and respectful the staff are. They treated both my uncle and our entire family with the utmost dignity and compassion.
Over time, he grew to love the staff dearly and genuinely considered them part of his family.
We are incredibly grateful for the love and support he was shown during his time there. Even after his passing, the staff's dedication has not stopped. Running into them out in the community, they always kindly check in and ask how my mum is doing. Hearing them share their fond memories and stories of my uncle brings us so much comfort.
The staff were incredibly dedicated and always more than happy to communicate with us when he wasn't well, or if they thought he needed hospital, no matter the time.
Rylands is an exceptional place, and we cannot thank the team enough
↩Reply from Ellie Hitchman, Home Manager at The Rylands
Thank you so much for taking the time to share such a lovely review. It truly means a lot to us to hear such kind words about your uncle's time at Rylands Your uncle was part of the Rylands family for many years, and it is wonderful to hear how much he was loved, valued and cared for during his...
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Review from Jan L (Daughter of Resident) published on 8 July 2025 Submitted via Website•
Overall Experience
Our elderly Mum was sent to The Rylands following a six week spell in hospital for continued health care and respite.
The staff were all absolutely amazing - nothing seemed too much trouble and they took excellent care of her.
They were also very accommodating when family members visited.
Although Mum was not able to eat very much during her time there, the food we saw for the residents looked and smelt lovely.
We were allowed to take a few bits from home in for Mums allocated room and she had her own toilet and wash basin. She was treated to some lovely baths during her 5 weeks there with careful staff supervision.
They certainly played a huge part in helping our Mum to recover and be well enough to get back home.
I feel like we made some lovely friends at The Rylands and we will pop back and support them when they have events on.
The staff were all absolutely amazing - nothing seemed too much trouble and they took excellent care of her.
They were also very accommodating when family members visited.
Although Mum was not able to eat very much during her time there, the food we saw for the residents looked and smelt lovely.
We were allowed to take a few bits from home in for Mums allocated room and she had her own toilet and wash basin. She was treated to some lovely baths during her 5 weeks there with careful staff supervision.
They certainly played a huge part in helping our Mum to recover and be well enough to get back home.
I feel like we made some lovely friends at The Rylands and we will pop back and support them when they have events on.
They also have a lovely garden space which Mum loved to sit in when able to do so.
↩Reply from Ellie Hitchman, Home Manager at The Rylands
Thank you so much for your lovely review. It truly means a lot to us to hear such kind and thoughtful words. Our team works hard every day to ensure our residents and their families feel cared for, supported and welcome, so your feedback is incredibly appreciated. We're so pleased to hear your mum...
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Review from K S (Daughter of Resident) published on 23 April 2025 Submitted via Website•
Overall Experience
My dad has been here for 6 weeks now and I can honestly say that it was the best decision that was made, the care staff bend over backwards for him, they always take the time out of their very busy day to sit and chat with him, always make conversation with all his visitors, always friendly and nothing is too much trouble, the food is always fresh and looks delicious and throughout the home its always clean and tidy, the management of this home is second to none, well organised and thorough with all that they do, you can see that a mile away, I would highly recommend this home to anyone.
↩Reply from Ellie Hitchman, Home Manager at The Rylands
Thank you so much for your lovely review. It really means a lot to us to hear such kind words.Our team works hard every day to make sure our residents and their families feel supported and welcome, so your feedback is very much appreciated.Thank you again for taking the time to share your experience.
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Review from Lisa J (Daughter of Resident) published on 21 June 2021 Submitted via Website•
Overall Experience
Very caring and professionally run. Carers appear to genuinely care about the residents. All residents appear well dressed, clean and tidy. Managerial issues dealt with promptly, efficiently and professionally. Lockdown restrictions abided to completely. A concern is that the one and only lift is now becoming prone to failing more often and as Mum is on the second floor, I worry about her in the unlikely event of a fire. Would be nice to see more residents up and about earlier in the day and more entertainment provided to stimulate the residents, both mentally and physically on a daily basis. Overall, I find the home to be a safe environment with excellent carers and well-structured management.
↩Reply from Anna Read, Management Consultant. at The Rylands
Thank you for your comments. We are waiting on a part for the lift and engineers have attended (after showing proof of a negative LFD) each time there has been an issue. Unfortunately, we do not have engineers on-site so sometimes there may be an hour or 2 until they can get to us. I hope that I...
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Review from Ann M (Daughter of Resident) published on 17 June 2021 Submitted via Website•
Overall Experience
Mum was admitted to The Rylands after a fall and unable to return home. I was very worried as we had a bad experience with my mother-in-law and care homes. The health and safety of residents and all staff is top priority here. The staff are very professional but also very friendly, in Mums words, they will do anything for you, nothing is too much trouble. They have special days, including dressing up and the staff join in with so many smiling faces. The entertainment is great, indoors and outside and enjoyed by all. The food is very good and varied including treat days. I cannot praise enough the care and safety of all residents during this Covid-19 pandemic and the lengths all staff have gone to, not only to keep residents safe but also happy and entertained. I would recommend The Rylands to everyone especially if they are worried in any way about the treatment and care and fun offered. I would like to thank all staff for their continuing care of Mum.
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Review from Kerry R (Regular Volunteer) published on 17 June 2021 Submitted via Website•
Overall Experience
I have been a regular visitor to The Rylands for over four years and in my time there staff always display compassion and kindness to residents while upholding their dignity and ensuring they feel safe and comfortable. Rylands offer the residence lots of stimulation and encourage participation, from visiting Llamas, potting plants as well as crafts and outdoor games. It is a stressful time for residents and their families when leaving for most, their home of many years but I am always impressed at the care and reassurance given and the genuine interest in the residents needs to make the transition as smooth as possible. I have always found the staff helpful in what is a busy and demanding role and proactive in managing high standards.
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Review from E P (Granddaughter of Resident) published on 17 June 2021 Submitted via Website•
Overall Experience
Dignity and respect are at the core of all that The Rylands does. My grandmother has complex care needs but The Rylands looks after her like family and all staff, from management downwards have done an excellent and very difficult job during the Covid-19 pandemic. Can't recommend them highly enough.
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Review from Jennifer J (Niece of Resident) published on 26 February 2020 Submitted via Website•
Overall Experience
My Aunty is well looked after at The Rylands. There are plenty of activities on and my aunty is always encouraged to take part.
The staff are always friendly and helpful and I find management approachable.
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Review from Yvonne E (Daughter of Resident) published on 11 February 2020 Submitted via Website•
Overall Experience
My 97-year-old mother sadly passed away at The Rylands on New Year's Eve following a six-month stay. During her stay, she was treated with the utmost care, compassion and kindness. She was very happy there and loved all the staff. I cannot speak more highly of everyone who cared for Mum during her final few months and would also like to thank them for the care and compassion they showed to me and my family during Mum's final days at The Rylands. They should be very proud of the professionalism they show and the fantastic job they do. Thank you.
↩Reply from Pauline Probert, Administrator at The Rylands
Thank you for taking the time to complete a review and for such a lovely comment. I will make sure all of the staff see this.
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Review from Kerry S (Friend of Resident) published on 6 February 2020 Submitted via Website•
Overall Experience
When I came to visit my friend I found the home to be very welcoming and the atmosphere was so lovely and warm on each visit. All of the staff were very friendly and helpful. There were several activities happening on the days that I visited before my friend went home. School children singing carols with the residents, making Christmas decorations, playing games. It was truly wonderful to be a part of it.
↩Reply from Pauline Probert, Administrator at The Rylands
Thank you for taking your time to send this lovely review.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 May 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for The Rylands.
Upcoming Events
There are no upcoming events for The Rylands.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Rylands.
Accreditations
There are no accreditations posted yet for The Rylands.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Rylands
What types of Care is The Rylands registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Rylands have?
There are 42 Single Rooms.
What are the Facilities & Services at The Rylands?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Rylands to the centre of Newport?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Rylands to verify any information. View our terms and conditions. The Rylands has a Basic Service -more info.