The Rylands

Dad was moved here from another residential home- best decision we ever made. The caregiving is excellent and Dad is treated with dignity at all times. Such a friendly staff who always have the time for residents and their families. A special shout out to Sandra who has encouraged Dad to leave his room and engage with other residents and take part in the activities she organises. It's really enriched his life. Sandra is yet another example of someone who goes above and beyond in the Rylands. Thank you so much.

Rylands is an exceptional place, and we cannot thank the team enough

They also have a lovely garden space which Mum loved to sit in when able to do so.

My dad has been here for 6 weeks now and I can honestly say that it was the best decision that was made, the care staff bend over backwards for him, they always take the time out of their very busy day to sit and chat with him, always make conversation with all his visitors, always friendly and nothing is too much trouble, the food is always fresh and looks delicious and throughout the home its always clean and tidy, the management of this home is second to none, well organised and thorough with all that they do, you can see that a mile away, I would highly recommend this home to anyone.

Very caring and professionally run. Carers appear to genuinely care about the residents. All residents appear well dressed, clean and tidy. Managerial issues dealt with promptly, efficiently and professionally. Lockdown restrictions abided to completely. A concern is that the one and only lift is now becoming prone to failing more often and as Mum is on the second floor, I worry about her in the unlikely event of a fire. Would be nice to see more residents up and about earlier in the day and more entertainment provided to stimulate the residents, both mentally and physically on a daily basis. Overall, I find the home to be a safe environment with excellent carers and well-structured management.

Mum was admitted to The Rylands after a fall and unable to return home. I was very worried as we had a bad experience with my mother-in-law and care homes. The health and safety of residents and all staff is top priority here. The staff are very professional but also very friendly, in Mums words, they will do anything for you, nothing is too much trouble. They have special days, including dressing up and the staff join in with so many smiling faces. The entertainment is great, indoors and outside and enjoyed by all. The food is very good and varied including treat days. I cannot praise enough the care and safety of all residents during this Covid-19 pandemic and the lengths all staff have gone to, not only to keep residents safe but also happy and entertained. I would recommend The Rylands to everyone especially if they are worried in any way about the treatment and care and fun offered. I would like to thank all staff for their continuing care of Mum.

I have been a regular visitor to The Rylands for over four years and in my time there staff always display compassion and kindness to residents while upholding their dignity and ensuring they feel safe and comfortable. Rylands offer the residence lots of stimulation and encourage participation, from visiting Llamas, potting plants as well as crafts and outdoor games. It is a stressful time for residents and their families when leaving for most, their home of many years but I am always impressed at the care and reassurance given and the genuine interest in the residents needs to make the transition as smooth as possible. I have always found the staff helpful in what is a busy and demanding role and proactive in managing high standards.

Dignity and respect are at the core of all that The Rylands does. My grandmother has complex care needs but The Rylands looks after her like family and all staff, from management downwards have done an excellent and very difficult job during the Covid-19 pandemic. Can't recommend them highly enough.

The staff are always friendly and helpful and I find management approachable.

My 97-year-old mother sadly passed away at The Rylands on New Year's Eve following a six-month stay. During her stay, she was treated with the utmost care, compassion and kindness. She was very happy there and loved all the staff. I cannot speak more highly of everyone who cared for Mum during her final few months and would also like to thank them for the care and compassion they showed to me and my family during Mum's final days at The Rylands. They should be very proud of the professionalism they show and the fantastic job they do. Thank you.

When I came to visit my friend I found the home to be very welcoming and the atmosphere was so lovely and warm on each visit. All of the staff were very friendly and helpful. There were several activities happening on the days that I visited before my friend went home. School children singing carols with the residents, making Christmas decorations, playing games. It was truly wonderful to be a part of it.