The Rylands

74 Forton Road, Newport TF10 8BT
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8.1 8 Reviews
  • The Rylands, Newport
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Care Provided by The Rylands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Rylands Care Ltd
  • Person in charge
  • Ellie Hitchman (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Rylands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Nursing Dementia Care from £1,300

  • All funding quotes are subject to care assessment.
  • (these prices are only a guideline, please contact The Rylands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of The Rylands? View your Advertising Options

The Rylands Reviews (8)

8.1

The Rylands has a Review Score of 8.1 (8.114) out of 10, based on 1 reviews in the last 2 years. Over all time The Rylands has 8 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 0
  • 0

Date Published

8
1
1
1
7

Review from K S (Daughter of Resident) published on 23 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for 6 weeks now and I can honestly say that it was the best decision that was made, the care staff bend over backwards for him, they always take the time out of their very busy day to sit and chat with him, always make conversation with all his visitors, always friendly and nothing
is too much trouble, the food is always fresh and looks delicious and throughout the home its always clean and tidy, the management of this home is second to none, well organised and thorough with all that they do, you can see that a mile away, I would highly recommend this home to anyone.

Reply from Ellie Hitchman, Home Manager at The Rylands

Thank you so much for your lovely review. It really means a lot to us to hear such kind words.Our team works hard every day to make sure our residents and their families feel supported and welcome, so your feedback is very much appreciated.Thank you again for taking the time to share your experience.


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Review from Lisa J (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and professionally run. Carers appear to genuinely care about the residents. All residents appear well dressed, clean and tidy. Managerial issues dealt with promptly, efficiently and professionally. Lockdown restrictions abided to completely. A concern is that the one and only lift is now
becoming prone to failing more often and as Mum is on the second floor, I worry about her in the unlikely event of a fire. Would be nice to see more residents up and about earlier in the day and more entertainment provided to stimulate the residents, both mentally and physically on a daily basis. Overall, I find the home to be a safe environment with excellent carers and well-structured management.

Reply from Anna Read, Management Consultant. at The Rylands

Thank you for your comments. We are waiting on a part for the lift and engineers have attended (after showing proof of a negative LFD) each time there has been an issue. Unfortunately, we do not have engineers on-site so sometimes there may be an hour or 2 until they can get to us. I hope that I can reassure you by saying that all residents have their own individualised fire evacuation plan which explores every alternative escape in the unlikely event of a fire. In regards to the activities, not all are photographed and published on the relative Facebook page and the activity coordinators do 1:1's in residents' rooms in the morning. The group activities tend to take place in the afternoon.


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Review from Ann M (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to The Rylands after a fall and unable to return home. I was very worried as we had a bad experience with my mother-in-law and care homes. The health and safety of residents and all staff is top priority here. The staff are very professional but also very friendly, in Mums words, they
will do anything for you, nothing is too much trouble. They have special days, including dressing up and the staff join in with so many smiling faces. The entertainment is great, indoors and outside and enjoyed by all. The food is very good and varied including treat days. I cannot praise enough the care and safety of all residents during this Covid-19 pandemic and the lengths all staff have gone to, not only to keep residents safe but also happy and entertained. I would recommend The Rylands to everyone especially if they are worried in any way about the treatment and care and fun offered. I would like to thank all staff for their continuing care of Mum.

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Review from Kerry R (Regular Volunteer) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to The Rylands for over four years and in my time there staff always display compassion and kindness to residents while upholding their dignity and ensuring they feel safe and comfortable. Rylands offer the residence lots of stimulation and encourage participation, from
visiting Llamas, potting plants as well as crafts and outdoor games. It is a stressful time for residents and their families when leaving for most, their home of many years but I am always impressed at the care and reassurance given and the genuine interest in the residents needs to make the transition as smooth as possible. I have always found the staff helpful in what is a busy and demanding role and proactive in managing high standards.

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Review from E P (Granddaughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dignity and respect are at the core of all that The Rylands does. My grandmother has complex care needs but The Rylands looks after her like family and all staff, from management downwards have done an excellent and very difficult job during the Covid-19 pandemic. Can't recommend them highly enough.

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Review from Jennifer J (Niece of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty is well looked after at The Rylands. There are plenty of activities on and my aunty is always encouraged to take part.
The staff are always friendly and helpful and I find management approachable.

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Review from Yvonne E (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 97-year-old mother sadly passed away at The Rylands on New Year's Eve following a six-month stay. During her stay, she was treated with the utmost care, compassion and kindness. She was very happy there and loved all the staff. I cannot speak more highly of everyone who cared for Mum during her
final few months and would also like to thank them for the care and compassion they showed to me and my family during Mum's final days at The Rylands. They should be very proud of the professionalism they show and the fantastic job they do. Thank you.

Reply from Pauline Probert, Administrator at The Rylands

Thank you for taking the time to complete a review and for such a lovely comment. I will make sure all of the staff see this.


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Review from Kerry S (Friend of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When I came to visit my friend I found the home to be very welcoming and the atmosphere was so lovely and warm on each visit. All of the staff were very friendly and helpful. There were several activities happening on the days that I visited before my friend went home. School children singing carols
with the residents, making Christmas decorations, playing games. It was truly wonderful to be a part of it.

Reply from Pauline Probert, Administrator at The Rylands

Thank you for taking your time to send this lovely review.


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Current Review Score: 8.1 (8.114)

Overview of Review Score

The Review Score of 8.1 (8.114) out of 10 for The Rylands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Rylands is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.114 Points relating to the number of positive Reviews for The Rylands is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 1 Positive Reviews ÷ 8.8 = 0.114

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about The Rylands

What types of Care is The Rylands registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Rylands provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Rylands have?

There are 42 Single Rooms.

What are the Facilities & Services at The Rylands?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Rylands to the centre of Newport?

0.6 mile(s) as the crow flies, distance by road may be significantly further.