The Villa

Park Avenue, Maddocks, Madeley, Telford TF7 5AE
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3 Reviews
  • The Villa, Telford
The Villa, in Telford, is staffed and equipped to handle many specialist care needs, including dementia, complex mental health and substance abuse.

As well as permanent residential care, The Villa accepts temporary respite admissions and also serves as a day care centre to the local community.

Care plans are person-centred and staff are trained to carry out services based on dignity and respect.

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Care Provided by The Villa

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Mary Dzimwasha (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for The Villa

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £847
    • Self-Funded Nursing Care from £1,100
    • Self-Funded Nursing Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £866
    • RESPITE Self-Funded Residential Dementia Care from £848
    • RESPITE Self-Funded Nursing Care from £1,097
    • RESPITE Self-Funded Nursing Dementia Care from £1,150
  • (these prices are only a guideline, please contact The Villa to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Villa Reviews (3)

Over all time The Villa has 3 reviews.

Overall Experience

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Review from Andrew E (Husband of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My wife had the unfortunate experience of being sent to the place, I found it not a welcoming place to be as follows;
Upon entry there is no reception and the rooms are dingy and the carpets all look dirty and it smelt all the way down the corridors. The layout of the building is not suitable for this
type of care.
No checks at mealtimes or if wife was taken out of the place, as my wife did not get evening meals as got back at 5pm and I had to ask certain staff several times to get her a drink.
The gardens are dismal as not able to walk around and the back area had a skip full of rubbish with black bin bags scattered around it and a pile of doors which obviously had been removed.
The TV lounge was not inviting as a big screen TV dominates the room and it smelt of smoke. The wife said she would not go in as several residents had smoked in there. And this is not long after there had been a fire at the place earlier in the year.
The CQC must walk around with Rose Tinted Glasses.

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Review from Moira E (Sister-in-law of Resident) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My sister-in-law received respite care at this home for two weeks and l have to say l was surprised as to how ‘basic’ it was, particularly after reading the information on their website.
I visited on two different occasions and the residents seemed to be either wandering around aimlessly or just sitting
in the lounge watching a huge TV which completely overpowered the room. Where were any activities to stimulate the brain being carried out?
The grounds could be nice if they were well maintained and the garden furniture could definitely do with a lick of paint/varnish. Didn’t make us want to go out there.
I was also shocked to see my sister-in-law being offered sandwiches just wrapped in cling film and a slice of cake from a tray without a serviette underneath it - don’t they have any plates at this home?
I am at a loss how CQC rated it as good in May this year.

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Review from L D (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Villa has been my dad's home for 1 year. I have looked after my dad many many years until he had a stroke and went into The Villa. He settled and has been looked after wonderfully. I myself visit daily and I class the staff and people who live there as my extended family. I only hope that when I
need care I go to such a caring loving place. The manager shines in her job.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Mary Dzimwasha

Job Title: Home Manager

Joined: 2008

Mary is the Registered Manager at The Villa Nursing Home and has been a dedicated member of the team since 2008. With a wealth of experience in the care sector, Mary is passionate about providing high-quality, person-centred care and ensuring a warm, supportive environment for both residents and staff.


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Natalie Resoun

Job Title: Deputy Manager

Joined: 2008

Natalie is the deputy Manager at The Villa Nursing Home and has been a dedicated member of the team since 2008. With a wealth of experience in the care sector, Natalie is passionate about providing high-quality, person-centred care and ensuring a warm, supportive environment for both residents and staff.


Frequently Asked Questions about The Villa

What types of Care is The Villa registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Villa provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Villa have?

There are 29 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Villa?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Villa to the centre of Telford?

2.7 mile(s) as the crow flies, distance by road may be significantly further.