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Care Provided by The Villa
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lotus Care Management Services Ltd
- Private Owned
Person in charge
- Mary Dzimwasha(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (29)
- Couples/Companion Rooms with ensuite Wet Room (4)
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The Villa Reviews (3)
Over all time The Villa has 3 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Villa
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Review from Andrew E (Husband of Resident) published on 6 October 2021 Submitted via Website•
Overall Experience
My wife had the unfortunate experience of being sent to the place, I found it not a welcoming place to be as follows;
Upon entry there is no reception and the rooms are dingy and the carpets all look dirty and it smelt all the way down the corridors. The layout of the building is not suitable for this type of care.
No checks at mealtimes or if wife was taken out of the place, as my wife did not get evening meals as got back at 5pm and I had to ask certain staff several times to get her a drink.
The gardens are dismal as not able to walk around and the back area had a skip full of rubbish with black bin bags scattered around it and a pile of doors which obviously had been removed.
The TV lounge was not inviting as a big screen TV dominates the room and it smelt of smoke. The wife said she would not go in as several residents had smoked in there. And this is not long after there had been a fire at the place earlier in the year.
Upon entry there is no reception and the rooms are dingy and the carpets all look dirty and it smelt all the way down the corridors. The layout of the building is not suitable for this type of care.
No checks at mealtimes or if wife was taken out of the place, as my wife did not get evening meals as got back at 5pm and I had to ask certain staff several times to get her a drink.
The gardens are dismal as not able to walk around and the back area had a skip full of rubbish with black bin bags scattered around it and a pile of doors which obviously had been removed.
The TV lounge was not inviting as a big screen TV dominates the room and it smelt of smoke. The wife said she would not go in as several residents had smoked in there. And this is not long after there had been a fire at the place earlier in the year.
The CQC must walk around with Rose Tinted Glasses.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from Moira E (Sister-in-law of Resident) published on 22 September 2021 Submitted via Website•
Overall Experience
My sister-in-law received respite care at this home for two weeks and l have to say l was surprised as to how ‘basic’ it was, particularly after reading the information on their website.
I visited on two different occasions and the residents seemed to be either wandering around aimlessly or just sitting in the lounge watching a huge TV which completely overpowered the room. Where were any activities to stimulate the brain being carried out?
The grounds could be nice if they were well maintained and the garden furniture could definitely do with a lick of paint/varnish. Didn’t make us want to go out there.
I was also shocked to see my sister-in-law being offered sandwiches just wrapped in cling film and a slice of cake from a tray without a serviette underneath it - don’t they have any plates at this home?
I visited on two different occasions and the residents seemed to be either wandering around aimlessly or just sitting in the lounge watching a huge TV which completely overpowered the room. Where were any activities to stimulate the brain being carried out?
The grounds could be nice if they were well maintained and the garden furniture could definitely do with a lick of paint/varnish. Didn’t make us want to go out there.
I was also shocked to see my sister-in-law being offered sandwiches just wrapped in cling film and a slice of cake from a tray without a serviette underneath it - don’t they have any plates at this home?
I am at a loss how CQC rated it as good in May this year.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from L D (Daughter of Resident) published on 3 December 2019 Submitted via Postal Card•
Overall Experience
The Villa has been my dad's home for 1 year. I have looked after my dad many many years until he had a stroke and went into The Villa. He settled and has been looked after wonderfully. I myself visit daily and I class the staff and people who live there as my extended family. I only hope that when I need care I go to such a caring loving place. The manager shines in her job.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 June 2021Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Upcoming Events
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Frequently Asked Questions about The Villa
What types of Care is The Villa registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Villa have?
There are 29 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at The Villa?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Villa to the centre of Telford?
2.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Villa to verify any information. View our terms and conditions. The Villa has a Basic Service -more info.