Maple Court Nursing Home

Rotherwood Drive, Rowley Park, Stafford ST17 9AF

Maple Court Nursing Home, Stafford, Staffordshire
Maple Court Nursing Home, Stafford, Staffordshire
Maple Court Nursing Home, Stafford, Staffordshire

Located in Stafford, Staffordshire, Maple Court Nursing Home is a purpose-built 80 bedded accommodation which offers Dementia, Nursing, Residential, Respite and End of Life care.

Residents have a choice of lounges overlooking the garden which feature comfortable and specially designed furnishings. Tastefully decorated and well-equipped bedrooms are bright, safe and comfortable.

Chefs at Maple Court pride themselves on knowing the tastes of Residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Jacqueline Edwards (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Quality Commission* Report on Maple Court Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 08 Dec 2017

Please contact us for information regarding our bed availability

Reviews

9.5 Maple Court Nursing Home has a Review Score of 9.5 (9.461)

The Review Score of 9.5 (maximum of 10) for Maple Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Maple Court Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.711 for Maple Court Nursing Home is calculated as follows: ( (137 Excellents x 5) + (52 Goods x 4) + (1 Poors x 2) ) ÷ 190 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Maple Court Nursing Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 12 Reviews ÷ 16 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maple Court Nursing Home?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maple Court Nursing Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Partner of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Dad received excellent care in Maple Court, Stafford. Staff were kind and respectful of his needs and tried to make it feel as much like home as possible. They also were cheerful and made him smile even when he was very poorly.

The support I received was excellent. Senior staff guided me through administration and the paperwork I was required to complete for themselves and external organisations. They arranged visits with social services etc and progressed Dad's care needs appropriately. I always felt I could talk openly with them and ask for advice. They also advised me about funding that I might be entitled to claim.

End of life care was provided with dignity for Dad and comforting support for myself and my family.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care in the home is exceptional, on both day and night shifts.
The downside to the home is that the management doesn't support the workers enough, letting some other family members run the home and ruining an excellent workforce!

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Poor

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

HC-One, Careline Team at Maple Court Nursing Home responded to this review on 07 Aug 2017:

Thank you for taking the time to complete a review and for your positive comments about the staff and the care we provide. We really value the feedback provided by those who use our services.
HC-One encourage residents and relatives to input into the day to day running of the home and suggestions from these parties are always considered, staff welfare remains a top priority for us as a company delivering Kind Care and being kind to our staff team.
The Home Manager has an open door policy, please feel free to pop in next time you are visiting to discuss any concerns you may have.

My father has been at Maple Court Nursing Home for over a year now - our family have been very happy with the care provided to my dad both personal, social and latterly nursing. The has also managed some delicate challenges relating to the behaviour and motivation of some of my dad's visitors which we appreciate and feel that they clearly have his best interests at heart and will advocate for him as appropriate to keep him safe.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent several months in Maple Court where she was cared for with kindness and compassion. She passed away recently and the staff were amazing with us as a family, treating us kindly and showing great respect. This home provides excellent care and I would recommend it to any family facing the very difficult decision of putting a loved one into the care of professionals.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care provided to my mum.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

My mom lost all mobility whilst in hospital between April and September 2016.
Since she has been at Maple Court she has been well cared for and has the opportunity to socialise with residents and staff.
The entertainment is varied to suit all residents who are encouraged to join in as much as possible.
Mom is comfortable and contented here.

How likely would you be to recommend Maple Court Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Mum moved here on 14th November 2016 after a traumatic experience from a previous home.
This place is like a 5-star hotel and staff to go with it.
Maple Court is a breath of fresh air.
Long may you keep your standards up.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We have found the staff and facilities very good and helpful in the transition of my mother coming into the home.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

My mother has only been a resident for a short time but I am pleased with the care at the moment.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maple Court was very festive and totally enhanced the Christmas activities and spirit. All the staff, especially those looking after my mother were as always, thoughtful, kind and very caring.
Maple Court is a wonderful care home where my mother is treated with respect, dignity and a lot of kindness and consideration.
My mother is very happy there and so are her family.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My dad has been a resident at Maple Court Nursing Home for two years. Unfortunately, his physical health is deteriorating but the clinical head and the manager have been very helpful in explaining what can be done to keep him comfortable during this time. It is good that they now have nurse assistants who used to be carers. This is on top of the very caring nature of the care staff during the last two years.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Most staff are very helpful and friendly. Very pleased with the care for my husband.

How likely would you be to recommend Maple Court Nursing Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Over the last 3 months, it has been really difficult because Maple Court was put into special measures. As I live so far away I can't come as often as I would like but I have seen the committed and professional efforts made to address the deficits in care and cannot speak highly enough of the compassion shown to me and my mother and sister during this period. I am confident now that their care is excellent and myself and my nieces and nephew will always be welcome to discuss care visits.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My partner has only been here for 3 weeks and in that time have found it excellent. The staff are fabulous and can't do enough for you. The food is very good and sometimes my partner doesn't want any lunch but they will always do him something at any time. The nursing home is very clean and the garden is lovely. The activities are very good and the activity staff are excellent. Everyone is very friendly and caring which makes the home a very relaxed and happy place to be. I would recommend Maple Court Nursing Home to anyone.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My first impression of the care home was it was very friendly, clean, the carers were so kind, going out of their way to make me and my husband welcome. The food is excellent, a good and varied diet that can only be enjoyed. The system they have checking everything that the resident has done is excellent and that way they find out what needs to be done, in case something has been overlooked. When I visit my husband he is clean, happy and tells me there is nothing he needs. His room is always clean and tidy. The sisters always give me an update on his condition as he has many health issues and they are kind to me and put my mind at rest. I have recommended the home to many people.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I am very pleased in the manner of which my mother is looked after at 102 years old. It gives me peace of mind, she is always clean and tidy. I can't thank the home enough for the care they give her, everybody is always polite and the home is always clean. Thank you.

How likely would you be to recommend Maple Court Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Maple Court Nursing Home