Ankerbold Road, Tupton, Chesterfield S42 6BX
Conveniently situated in Tupton in Chesterfield, The Heights Care Centre is a Four Seasons Health Care home that aspires to high standards of elderly and dementia care.
Thirty-six residents can experience live-in care at The Heights at any one time, together with other community members who are welcome to visit for day care purposes.
The home has good wheelchair access and a spacious interior, with staff who have proven their skills in both stroke and cancer care, as well as for people with Parkinson's.
Group: Four Seasons Health Care
Person in charge: Tracey Henson (Home Manager)
Local Authority / Social Services: Derbyshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Cancer Care • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Single Rooms: 36
Rooms with ensuite WC: 5
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on The Heights Care Home: click here
The Heights Care Home has a Review Score of 5.8 (5.820)
The Review Score of 5.8 (maximum of 10) for The Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Heights Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.25 for The Heights Care Home is calculated as follows: ( (3 Excellents x 5) + (9 Goods x 4) ) ÷ 12 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.57 Points relating to the number of positive Reviews for The Heights Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.2 Target = 0.139 , then divided by 2 = 0.070
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Heather E (Daughter-in-law of Resident) on Friday 20 January 2017. Relates to December 2016.
My husband and I care for a resident in her own home, and badly need respite every 6 weeks, we have only used the care home once and have booked repeat visits , I can honestly say , I have never seen our Mom come home so happy and well cared for, beautiful and clean, happy and chatty, well fed and cared for. I am a retired RGN and of course, notice the little things that mean a lot, we found the staff very caring and happy to make us feel at ease, I highly recommend this care home for anyone's loved relatives.
How likely would you be to recommend The Heights Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good
There are currently no awards/recognitions posted yet for The Heights Care Home
There are currently no Care Home Idol entrants who have performed at The Heights Care Home