Ladywood Care Home

Eaton Avenue, Kirk Hallam, Ilkeston DE7 4HL

Located in the popular town of Ilkeston in Derbyshire, Ladywood is a friendly, purpose-built care home, offering residential and nursing care.

Ladywood offers residents the choice of a lovely family room, two sitting rooms and dining area in which to relax, dine and socialise. A large, attractive garden with a patio, which is looked after by some of the residents, is a popular spot to enjoy the company of friends and family for an afternoon.

There’s an in-home hairdressing salon, and two sunny conservatories providing residents a great setting in which to relax all year around. All bright, comfortable bedrooms and living areas are easily accessible by wheelchair.

The home’s caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is carefully designed to support mind, body and soul.

Ladywood’s Home Manager makes sure that all residents receive the kindest possible care. The extensively trained team will deliver all the nursing and specialist care and support services that your loved one requires.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and suggestions from family members that might make their stay that little bit more enjoyable.

Group: HC-One

Person in charge: Donna Lukoschus (Home Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Learning Disability • No Medical Intervention • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Funded by local authority or self funded. Ages 55+.

Single Rooms: 36

Shared Rooms: 1

Rooms with ensuite WC: 16

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ladywood Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Ladywood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Ladywood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.678 for Ladywood Care Home is calculated as follows: ( (181 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 258 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ladywood Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 15 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Ladywood Care Home has a Review Score of 9.7 (9.678) from 22 Reviews


Average Ratings

  • Excellent
    17
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ladywood Care Home?

  • Extremely LIKELY
    17
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ladywood Care Home

  • Daughter of Resident/Service User
    11
  • Granddaughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • more

My aunt came into this home for respite care after a very bad experience with another home (we had to remove her after only two days). Ladywood was a great relief.
The staff are so friendly and helpful, the home is modern, clean and bright and I felt that my aunt was safe and being well looked after.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

All the staff are always very helpful, pleasant and approachable. I am extremely happy with the care given and know that mum is safe and looked after.

She loves having activity days and is happiest when able to get outside or enjoy the garden. Thank you.

How likely would you be to recommend Ladywood Care Home? Likely

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Average Rating:   4.1 out of 5

Very good experience, friendly staff, quite good food and a nice room.

How likely would you be to recommend Ladywood Care Home? Likely

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Average Rating:   3.8 out of 5

I call at this nursing home every 2 months or so to see my aunty. I find the home very pleasant and friendly. The staff are very caring. The staff are very good to my aunt, so caring.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   5 out of 5

We as a family have always found the staff very caring and supportive.
They work very hard.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Overall very pleased. People are very friendly and helpful.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

We have been impressed by the commitment of the staff which creates a friendly and caring environment. We feel confident that she is being well looked after.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have noticed a big improvement in the running of the home. Management is 100% better recently, since changes have been made.
Relatives have been made more welcome, with a pleasant attitude towards them. Efforts have been made to encourage relatives to express their views, but meetings have been poorly supported.
Many thanks to the management and staff who have turned the home into a much more pleasant and comfortable residence.
Keep up the good work.

How likely would you be to recommend Ladywood Care Home? Likely

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Average Rating:   4.1 out of 5

Clare Sheehan, Care Advisor at Ladywood Care Home responded to this review on 07 Dec 2017:

I have just spoken to the reviewer about her review, what she meant was, that since I have taken over as Acting manager we have had two relatives meeting and the reviewer and her husband are the only relatives that have turned up. We do have posters up for meeting dates and times, she just said that she hoped more relatives turn up to support us on the 21st when the next meeting is scheduled.

My husband has been in Ladywood for two and a half years now and I have to say the staff and manager are all very friendly, kind and most helpful.
He is so happy there and I have nothing but praise for all concerned, nothing is too much trouble. It is good to know how well he is treated.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very homely, well cared for, clean and tidy. The staff always helpful and pleasant. Decorations are lovely.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   4 out of 5

I can't fault this care home. The patients are looked after very well, staff are excellent, I can't find any problems.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am writing this review regarding my sister who has been in Ladywood care home since December 2016. She arrived in a very distressed and agitated state after living alone for 10 years, she is 88. In a very short time, she was calmed and now it is like home for her. When I am going home, she says "don't worry about me, I am well looked after". My sister still knows me but her memory is poor and she asks about our family and I tell her we are the only two left. Every time I visit, the staff are always friendly and caring. I have never heard raised voices or seen anything untoward. It is always very clean and smells nice. I know when I go home, I do sop without any concerns which, for me, is very comforting.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has vascular dementia and came to Ladywood from another care home. At that time, his condition was deteriorating rapidly, his arms were bruised, he was very unhappy and his speech was getting less clear. He had suffered several falls.

Since moving he has improved considerably, his arms are now clear of bruising, his speech has improved, he rarely falls and he is clearly more content with life. The carers are kind and caring. There is good communication from the staff about all aspects of his care.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My father was a resident at Ladywood for nearly two years prior to his death on the 1st of June. I want to say how homely this care home is and how wonderful and caring the staff are!
His whole family are very grateful for the care given to him, especially in the last week of his life. It was everything you would want for a loved one.
We were given such a huge amount of support in the last few days; drinks, food and even a hug when needed it! Good people doing their very best to care - this is Ladywood.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My family and I were very happy with the care my husband received. The staff were very kind and friendly and we have no complaints.

How likely would you be to recommend Ladywood Care Home? Likely

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Average Rating:   4.8 out of 5

The care received by staff is always excellent and all her needs are met. Meal plans are very good with a variety of choice. Outings are arranged throughout the month with a varied activities rota daily.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I have always found the staff very approachable and open to any suggestions arising. My sister is very well looked after.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has been here for a year, she is cared for in every way. The home is a friendly and happy environment. The residents are treated well, today I saw various carers chatting to residents in a lovely manner. I'm very happy that mum is happy and I know all her needs are catered for.

How likely would you be to recommend Ladywood Care Home? Likely

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Average Rating:   4.8 out of 5

My mother is well looked after at Ladywood Nursing Home. We don't live close by so only visit occasionally but are always made to feel welcome when we arrive. My mother always seems well cared for, always clean and tidy and in a wheelchair for us to take her into the family room where we can spend some private time with her. Her bedroom is always clean and tidy with her personal things around. The staff speak to her with respect and in a professional and friendly manner.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The only fault I have found was when Mum was bathed and hair washed they didn't comb/brush her hair flat. Everything else was brilliant, can't fault the female manager, she is extremely kind and caring. She celebrated her 89th birthday this month and provided a room so we could spend quality time with her and have a celebration.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The care home is like home every one is so friendly and helpful.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have been delighted with every aspect of care given to my mum. We could not have found a better place for her to be.

How likely would you be to recommend Ladywood Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Donna

Donna Lukoschus

Job Title: Home Manager

Description:

What does ‘kindness’ mean to you?

“For me, kind care is ensuring that each Resident is treated as an individual and receives person-centred care.”

Donna has gained a number of years’ experience in providing care and support for elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Ladywood for a number of years, Donna closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ladywood.

When asked what she enjoys most about her role, Donna remarked:

“I really enjoy spending time with the Residents and hearing stories from their lives.”

Outside of work, Donna likes to watch films, read books and spend quality time with her son.

If you would like to find out more information about Ladywood, Donna has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ladywood Care Home