Eden Holme Care

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you for sharing your experience at Eden Holme. We greatly appreciate your kind words about our dedicated, caring teams. Our team members are highly skilled and committed to providing exceptional care to all our residents. We understand the importance of special occasions like Christmas and strive to create a warm and festive atmosphere for our residents and their families. We have taken note of concerns about the room preference and noise and are actively working to address them. We will do our best to accommodate this request within our available rooms. We are also taking steps to minimise disturbances to ensure a peaceful environment for your mum and all our residents. We appreciate your feedback about the food, and we are continuously improving our dining options to meet our residents' preferences and needs. Your satisfaction is important to us. Thank you for your kind words about our caring teams - they are the heart of our care home.

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you for sharing your wonderful experience at Eden Holme. We sincerely appreciate your kind words about our caring teams and the level of care they provide. At Eden Holme, our dedicated teams are known for their patience, loving care, and dedication. They strive to create a warm and nurturing environment for all our residents. We are proud that our staff take the time to connect with residents on a personal level, demonstrating their genuine care and compassion. The friendly and enjoyable work environment at Eden Holme fosters a team passionate about making a positive impact in the lives of our residents. We are honoured that you have chosen Eden Holme as the care home for your mother-in-law, and we are confident that she is receiving the highest level of care from our fantastic staff. Thank you once again for your kind words and for recognising the efforts of our caring teams. We remain committed to maintaining the highest standards of care and support for all our residents.

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you so much for sharing your wonderful experience with Eden Holme. We are glad to hear that our staff have welcomed you warmly during every visit. Thank you for highlighting some key areas that differentiate our staff and our service, specifically their attention to detail and genuine interest in each resident. Our team provide the best possible care to every resident and endeavour to create a warm and caring atmosphere, where our residents’ wants, needs and wishes are always our top priority. We know that visiting a loved one can be an emotional experience and our staff take pride in ensuring that residents and their families feel welcomed, comfortable and supported. We appreciate your kind words and will continue to do our best to ensure that all our residents and visitors feel valued and cared for. Thank you for choosing Langdale Family and we look forward to your next visit.

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you for your gracious words about our staff at Eden Holme. We were honoured to provide your father with the best possible care, love and attention at this difficult time. Our primary aim is to help residents ease their pain and suffering, assist them to leave this world with the dignity they deserve and helping them enjoy their precious remaining time with family and surrounded by kind, caring and compassionate staff. Helping and supporting families at this difficult time is just as important. We are sorry for your loss and know this can be challenging for you and your family. Please know that our staff and managers at Eden Holme will always be there for guidance and support. They will be heart-warmed to hear your warm praise as they all go above and beyond to provide exceptional care.

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you for taking the time to submit a review of your experience with Eden Holme (Woodlands Site). It is gratifying to hear that our staff provided the very best care possible. We were honoured and privileged to provide your father with the best possible loving care at this difficult time. Our goal is always to help residents ease their pain and suffering, help them leave this world with the dignity they deserve, and give them all the kindness, love and caring during their precious remaining time. It's equally important that we help and support their families in this process, so we were glad to be able to do so for you. Please know that our staff and managers at Eden Holme (Woodlands Site) will always be there for guidance and support.

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you for your gracious words about our caring staff at Eden Holme (Woodlands Site). We are so pleased to have your mum here with us and so thrilled that we are exceeding your expectations in ensuring she is receiving the very best care possible. It's clear that our dedicated team go above and beyond to provide a loving and supportive environment for our residents. We are very proud of their commitment, which shines through in their work every day. Our truly amazing and compassionate team here truly embody by their actions the very ethos we hold at the forefront of our care – that the golden lives of our residents should be just that – golden. We believe every resident should have a life of joy, meaning, respect, inclusion and value and we are truly happy to have been able to provide that to your mum. It is heartening to read such kind words of recognition for the care team's commitment and understanding and this will truly make them smile. Thank you for that!

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

We are so thrilled to receive your insightful and comprehensive review of our home at Eden Holme (Woodlands Site) - the staff, standards of care, communication with family, premises, and facilities. Like yourself, the Langdale Care Homes Group firmly adheres to the inherent principle that when it comes to the care for a loved one - there are no compromises! We strive to provide a warm, friendly environment where each resident is valued and respected. We make sure their dignity is maintained at all costs and our amazing staff is patient, kind, and understanding. It is very heartening to hear how, as a concerned family member, you are feeling heard, attended to, and competently communicated with. We know how important this is to you and any family member whose loved one is in our care. We want all our residents to feel that this is not just a care home - but their home and we are privileged to be able to care for and know them as the vibrant, unique and wonderful people that they are.

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you for your very gracious review of Woodlands Nursing and Care Home. We are delighted to hear that the efforts of our team are so appreciated and that you are happy with the high quality of care and support we aim to provide all of our residents. The entire team really strives to create a personal connection with each resident and they have been a vital part of maintaining communication between our residents and their families. We believe that keeping the connection open between the residents, family members and the management team is crucial and a necessity towards making the residents and their families feel as comfortable as possible. Our staff will be so pleased to hear your kind words on the hard work of everyone involved in your mum’s care and support and we will share your comments with them. Your feedback and kind words are a big reason why we make it a priority to do the best for our residents! Thank you again for taking the time to leave us this review.

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you, Christine. We truly appreciate your feedback regarding the staff, level of care and quality dining experience that your mum receives at Woodlands Nursing and Care Home. We are so sorry that you had such a negative experience with your mum’s care before but rest assured, she will always be safe and in experienced, warm and capable hands here. We are proud to hear that our staff provided the highest level of care possible. Our staff are extremely dedicated and passionate about their work.
At Woodlands Nursing and Care Home, we're committed to delivering excellent, high-quality care. We believe that each person who receives care from us should feel comfortable, happy and well cared for. It’s very important to us that every resident receives individualised attention and that their specific dietary needs are met so they can take pleasure in the small joys of quality and tasty food. We’ll pass on your warm praise to them. They will be so pleased, thank you again!

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you for such a considerate review of our staff and your grandma’s wonderful experiences here at Woodlands Nursing and Care Home. We couldn’t agree with you more, there is nothing more comforting than knowing your loved one is not only happy and thriving but also cared for in a manner that exceeds all expectations. Ensuring that each resident experiences a joyful quality of life is a profoundly important aspect of their care. Our amazing staff and management work tirelessly to ensure that each and every resident receives individualised and professional care, compassion, caring, respect and dignity — a commitment reflected in the way we deliver dignified living. We are very proud of the exemplary work our team does and we’ll be sure to pass on your warm praise to the care team. We look forward to seeing you again soon.

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

What a genuine source of comfort it must be to now know that your mother-in-law’s unfortunate experiences have been transformed into giving her all the happiness and the joie de vivre that she deserves. Each and everyone of us here strongly embrace the very serious moral responsibility to address the fundamental rights of every resident – inclusion, dignity, respect, equality, compassion and understanding. Our amazing staff truly embody the spirit that dignity is not negotiable, but the right of every resident and our responsibility to their families. In addition to caring for their physical needs, we feel that to make an elderly person happy is surely the noblest of all labours. Thank you again for your kind words and we know that the staff at Woodlands Nursing and Care Home will be so appreciative.

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you for taking the time to write such a thoughtful review of our team at Woodlands Nursing and Care Home. We are especially thrilled to hear that your partner’s grandson has his quality of life back and is happy and thriving here. Thank you for highlighting some of the key areas that differentiate our staff and our service, specifically their attention to detail and genuine interest in each individual resident. We agree with you and applaud their passion, dedication and commitment to providing person-centered, individualized care. The team will be so happy to hear your kind words of praise and noticing all their efforts. Thanks again!

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you for taking the time to submit a review of your experience with Woodlands Nursing and Care Home. We are pleased to know that we were able to meet your expectations. It is gratifying to hear that our staff provided the very best care possible. Our staff are extremely dedicated and passionate about their work, which ensures that each resident receives the individualized, quality care he or she deserves. We believe it is essential to maintain an open dialogue between the residents, family members, and management team. This allows us to better address the needs and concerns of all parties involved. We enjoyed having your brother-in-law with us and glad he enjoyed his stay here.

Reply from Nina Kassam, Social Media Marketing Manager at Eden Holme Care

Thank you for your gracious words about Woodlands Nursing and Care Home. We were honoured to provide your dad with the best possible care throughout his final days. Our goal is always to help residents at this sensitive time, to ease their pain and suffering and help them leave this world with dignity. Helping and supporting the families at this difficult time is just as important. We are pleased that our staff looked after your dad and your family. The home strives to always provide a family atmosphere between staff, residents and their family members.
We are sorry for your loss and know that this can be a challenging time for your family. We are deeply saddened by the passing of your dad and know that he will be missed and fondly remembered by many. Please know that our staff and managers at Woodlands Nursing and Care Home will always be there for guidance and support. They will be heart warmed to hear your warm praise as they all go above and beyond to provide exceptional care.