Grey Ferrers Care Home

5 Priestley Road, Blackmore Drive, Braunstone, Leicester LE3 1LF

Grey Ferrers Care Home, Leicester, Leicestershire
Grey Ferrers Care Home, Leicester, Leicestershire
Grey Ferrers Care Home, Leicester, Leicestershire

Grey Ferrers offers care for the challenges of dementia, Huntington's and Parkinson's, while also providing personalised residential, nursing, convalescence, respite and palliative care packages.

Made up of four purpose-built houses, the facility allows carers to focus on different care needs, while residents enjoy bedrooms with attractive decorations, their own television and phone points, as well as homely lounge and social areas.

Fresh seasonal produce is used to make mealtimes special, with nutritional needs and preferences assessed shortly after arrival.

Activities are organised to suit personal interests and ability, with many larger events organised to make for an interesting social calendar.

Group: Bupa Care Homes

Person in charge: Mitchell Haines (General Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Gujarati, Hindi, Shona, Tagalog

Single Rooms: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Grey Ferrers Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Grey Ferrers Care Home has a Review Score of 8.9 (8.927)

The Review Score of 8.9 (maximum of 10) for Grey Ferrers Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Grey Ferrers Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.51 for Grey Ferrers Care Home is calculated as follows: ( (138 Excellents x 5) + (104 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 251 Ratings = 4.51

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Grey Ferrers Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 10 Reviews ÷ 24 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grey Ferrers Care Home?

  • Extremely LIKELY
    17
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grey Ferrers Care Home

  • Daughter of Resident/Service User
    11
  • Husband of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My father died recently having spent approximately one year on Woodville unit at Grey Ferrers NH.
My husband, brother and myself visited the home whilst my father was in the hospital and were extremely impressed with the manager. He was very professional with excellent communication skills and quickly put us at ease in a difficult and emotional situation.
Equally the staff on Woodville were very good and caring not only towards my father but to us too. Any problems that we raised were mostly addressed quickly and professionally.
The last few days when my father was receiving end-of-life care I could not fault his care which was carried out with dignity and compassion so many thanks to all the staff on Woodville from all our family.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Grey Ferrers Care Home responded to this review on 18 Sep 2017:

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Even though our father was only at Grey Ferrers a short time, they treated him and us as a long known family. During what was an exceptionally difficult time for us and my father, the staff did everything within their power to make things as easy as possible. The endless offers of tea and food will never be forgotten. Regrettably, our dad didn't stay long in the home but we know had he have done, he would have enjoyed his time there. We couldn't have wished for a better home for him. No job was too big for the wonderful nurses, cleaners and maintenance staff and we would like to thanks them for their wonderful work!

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Grey Ferrers Care Home responded to this review on 05 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I would like to comment on the activities coordinator. She is full of energy and always kind and attentive to the residents. She tries really hard to engage the residents and provide activities for those who can join in on Brandon Ward.
What an asset to the team.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Grey Ferrers Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience with our staff, it's fantastic to hear about the energy being brought and the attention provided to our residents, we always try and include and engage residents as much as we can. We will share your comments with the home’s manager.

The Bupa Customer Care Team.

I can only praise the caring staff for their kindness and attention they gave to my mother during the last few weeks of her life.
For this, we are extremely grateful
A homely welcome atmosphere in truly pleasant surroundings, where my mother watched the birds and squirrels playing through her private room window.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Grey Ferrers Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

To the nurses, all the carers and domestic staff who cared for our dad in the Bradgate unit. Our dad joined Grey Ferrers after two stays in hospital and on the first occasion, returned home as he planned. On his recent stay he became very unwell and unfortunately passed away on 26th April 2017.
We would like to take the opportunity to thank the Home Manager, nurses, all the care staff and domestics for the excellent care and attention they provided to dad.
During dad's final days, the nurses and care staff were focused on providing dad with the highest standard of care with respect, choice and dignity.
The family were supported extremely well by all the staff and nothing was to much trouble for them and they clearly understood the needs of our dad and his family at this very difficult time.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer sercices administrator at Grey Ferrers Care Home responded to this review on 02 May 2017:

So sorry to hear of your loss, please accept our condolences.Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Our gran went into Grey Ferrers after spending nearly a month in hospital. She hadn't been eating properly for the previous 3 months. We were amazed that she is now eating all her meals and puddings. The cook and their kitchen team do excellent home made meals which gran really enjoys. It was such a relief to get her eating again. We feel that gran is looked after really well here. All the staff have been lovely and welcoming from the first day. Everything seems to be well organised and well run. We're very happy that we've chosen Grey Ferrers for gran.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer sercices administrator at Grey Ferrers Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother is looked after very well. She is clean and neat whenever we visit - her tied back in a beautiful plait. The staff know her very well and attempt to make her life as pleasant as possible. They take time to chat with her. She dislikes personal care and the staff always approach her carefully, gently and tactfully. She can no longer feed herself and staff are careful to ensure that she is given time to enjoy her meal when they feed her.
She loves a sing-song and we have often arrived to find staff singing with her.
We cannot fault the care in any way.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are impressed with Grey Ferrers and the care they are providing. I will be sure to share your kind comments with the home's manager. The Bupa Customer Care Team

I only have the highest praise for the kindness, care and respect my mother was afforded while she was a resident of Grey Ferrers. The staff do the hair of the residents which always makes them feel and look good and the rooms and communal areas are very nicely decorated. The activities staff are very entertaining and incorporate topics such as Valentines Day and St Davids Day. Many thanks.

How likely would you be to recommend Grey Ferrers Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Tom Meyer, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 20 Mar 2017:

Thank you very much, Josie, this praise is wonderful to hear. It's good to see your mother had a very positive and enjoyable time with Grey Ferrers.

Just find it so very frustrating when go to visit my mum and she is only half dressed. E.g no bra, no vest, no socks. There are four bras, at least six vests and socks sitting in her draw. My mum's feet are always so cold as she just sits all day. There is no excuse for it, only laziness.

How likely would you be to recommend Grey Ferrers Care Home? Don't know

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 15 Mar 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

The staff are extremely helpful, efficient and caring. I know that when I leave him, he is being looked after very well. Both me and the rest of the family have been given a warm welcome and we are kept up to date with information on his condition.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Rose Pickering, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 19 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother entered this care home 7 years ago, the care that she received was wonderful, despite her inability to speak or to enter into everyday life, my mother was included in all activities, spoken to and encouraged to smile. Staff knew what she liked and when she was confined to her room through her illness they ensured that records of songs from the musicals and her particular favourite, Frankie Vaughan, were played to her. I must add that such is the dedication of the staff that the record player was bought for the residents use by the activities organiser.

I visited the home at all times of day and night and was reassured to see the staff were always caring, warm and professional.
Staff also ensured that my father was cared for on his daily visits, taking the trouble to call me if he was unwell or if he did not arrive at the usual time.
This home is well led and is blessed with the staff of a high calibre. It truly is like an extended family.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 13 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Care provided by the Bupa Nursing home is very good. All staff are very conscientious and very pleasant in their manner.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Lydia Waller, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 01 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

A very well run and friendly care home my husbands needs were looked after as a respite stay I will certainly use them again.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 23 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mum joined Grey Ferrers after a stay in hospital. From the very first day everyone at the home have been friendly and very approachable. My mum's care is very good and she has advised me she is happy. Her dementia has affected her ability to communicate but the care that provided and remains constant. The activities provided are fun and she enjoys participating where she can. Overall we are happy with the service provided.

How likely would you be to recommend Grey Ferrers Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 15 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My Father in Law came to Grey Ferrers on 23rd December 2015. He had a room in Stewards Hay and was looked after by a wonderful team. There was always a warm welcome when we arrived and the staff are absolutely lovely. There is a real family feel to the unit and my Mother in Law was always made to feel a part of it whenever she visited.

The Care Home Manager and all the staff have always been very helpful and extremely supportive to us all. You can tell they are extremely caring and dedicated to their profession with the best interests and care of their patients as a priority. I can safely say that we haven’t had one occasion where we raised a concern about the care and attention Dad received; in fact I’d go as far as to say his care was exceptional.

Unfortunately Dad recently passed away. The family would like to thank the Manager and all the staff from the bottom of our hearts for all their hard work and dedication. We really don’t know what we’d have done without you all

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 13 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

We are very happy with the way our mother is being looked after. She seems happy and content. She has gained weight and talks more since entering the home.

How likely would you be to recommend Grey Ferrers Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, CUstomer Service Administrator at Grey Ferrers Care Home responded to this review on 13 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Friendly staff, nurses, carers and manager. Never too busy to answer questions, if there are they get back to you ASAP. Treat residents individual needs - which vary - really well. Good support to family members.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 13 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My husband has been in this home for 2 years with dementia, he has superb care and is very settled. The staff are very caring and kind, as a visitor I am made very welcome to all visits. The food has improved greatly over the past few weeks, and there is always a choice on the menu.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

As a regular visitor to the Brandon House I regularly observe the staff. The unit is always immaculate and the staff (carers, seniors, nurses and domestics) always work wonderfully as a team, which prevents me from choosing one particular member of staff to admire as they all work so hard. I would recommend this home to people from all walks of life as they are very caring and accommodating to all residents and visitors.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Grey Ferrers Care Home responded to this review on 13 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Respite care over the New Year period has been my aunts first experience of full time care. The manager and staff at Grey Ferrers settled her in quickly and got to know her and her likes and dislikes, which has enabled her to find her feet and make new friends in the space of a few weeks, something I was concerned wouldn't happen. But she is settled and the family have confidence in the care and support she is receiving.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been a resident at Grey Ferrers for over 5 years, initially living in Woodville and now living in Bradgate House. The whole family has been delighted with the care that my wife receives and also the support that is given to us as a family. We feel that my wife has always been treated as an individual with particular attention to her individual needs, likes and dislikes. It has always been evident that all staff know her, they speak to her affectionately and with good knowledge of her as an individual. During regular visits I am always impressed with the welcome and interest I also receive from all members of staff.
Over time my wife's needs have varied and we have found that specific issues have been, and are, dealt with sensitively according to the needs of my wife and our family. We have always been able to have access to key people at key times and as a family we have found this to be incredibly supportive.
Recently we have had regular access and support from senior staff and nursing staff, we have found this ready access and the responses we have received to be exemplary. The experience, expertise and confidence of the nursing staff has supported us extremely well.
We feel there is a very clear ethos at Grey Ferrers, and in our recent experience, particularly at Bradgate House - we are delighted that we "chose" this home for my wife and our mother, mother in law and Grannie, we would have no hesitation in recommending Grey Ferrers to others.

How likely would you be to recommend Grey Ferrers Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

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February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Grey Ferrers Care Home