Barchester Newton House Care Home

148 Barrowby Road, Grantham NG31 8AF
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9.5 164 Reviews
  • Barchester Newton House Care Home, Grantham
Welcome to the warm atmosphere of Newton House where a friendly welcome for all helps to promote a true feeling of a 'home from home'. They aim to improve the quality of life for each and every resident by providing care in a safe and comfortable environment.

A dedicated and experienced team is passionate about providing first-class 24-hour nursing care and residential care, alongside expert care for people with dementia in the Memory Lane Community. They also offer respite care for short breaks.

Located in Grantham, Newton House is a single storey purpose-built home with extensive garden areas planted with seasonal plants, fruit and vegetables. Centrally situated for friends and relatives to visit, at any time of the day, and they believe you will find they're ideally suited to meet your needs - both now and in the future.

A team of highly-qualified and attentive staff really focus on the individual needs of all residents with a tailored care plan for each person. This dedication can be seen in all aspects of life within the home - in cooking, hospitality and the social activity and events programme which is designed to meet the needs and particular interests of all those who live at Newton House.

Why not call in or arrange a visit to see all that they have to offer over a cup of tea? Staff can then learn more about your particular needs and how they may be able to help you - whether now or in the future. Looking for care can be such a daunting process and professionals are keen to provide you with the help and support you will need to guide you through this process.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 126 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £977

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Newton House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonia Fairhurst (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (126)
  • Couples/Companion Rooms (0)

Barchester Newton House Care Home Reviews (164)

9.5

Barchester Newton House Care Home has a Review Score of 9.5 (9.453) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Newton House Care Home has 164 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Newton House Care Home
  • 68
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Total of 164, showing 61-80
Review from Zoe C (Daughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been so difficult during the covid-19 pandemic. My Mum went into care at the very beginning of lockdown so it's been very hard not seeing her in her new residence. However, the staff who I have spoken to or had contact with seem very caring with regard to my Mum's wellbeing. Every time I have enquired
for information, the staff were well informed and honest about what they were telling me. They were also very friendly and have been great at enabling video calls using their own personal phones to do this. I'm sure everyone there has had to work unbelievably hard to provide quality care whilst making it as safe as possible for the residents.
(My review is based on my overall impression of the home from phone and video calls as I have so far been unable to visit in person due to the restrictions of the pandemic.)
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for your kind words, this time of year is a hard one, but as I hope you are aware, we do go live on Monday for visiting. Please see our website

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Review from Michael H (Son of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home staff have been great at arranging video chats with mum regularly ever since lockdown has made visiting in person impossible for the time being. This has been happening with several family members frequently. I would like to personally thank the staff involved in this. I think this care
and attention to detail has made a real difference in how happy and settled mum has been in the home.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for your kind words, this time of year is a hard one, but as I hope you are aware, we do go live on Monday for visiting. Please see our website.

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Review from Susie U (Daughter of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In these challenging times, I have found all the staff to be very caring.
We have been kept informed, at every stage, about their plans to keep everyone safe and their approach to Mum's care.
Although we haven’t always been able to visit in person, we have been able to see Mum, latterly via video
call.
She is being well looked after by the nursing and care staff and entertained with a multitude of activities by the activities team.
Thank you, everyone, for looking after my mum so well.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you so much for your kind words, it really does mean a lot.

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Review from Mary (Daughter of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since Covid-19 came along I have been unable to see my mother in person. To view her condition, to offer her my affection and to be involved in her day to day life. This has been a hard adjustment as previously we had weekly visits and daily phone calls. I have had to put my faith in the staff of this
care home, at a genuinely frightening time not only in terms of the world crisis but also at a time when my mother's condition has massively deteriorated. I know it was the right choice because of how well physically and emotionally she seems there. The staff I have spoken and video called with seem so overwhelmingly positive and their welcoming and chatty warmth reassures me that they are doing their best for my mum. It means the world to me.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for your kinds words, we all know just how hard it's been this past year with Covid-19, hopefully, things are going the right way.

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Review from P B (Son of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really great home and the staff are extremely helpful, friendly and very dedicated to their jobs. The activities team are really excellent with the residents and they treat them very well.... well done and thank you.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you so much for these kinds words they really do mean a lot.

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Review from Sarah L (Daughter of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home and lucky to have such wonderful, caring staff. Could not ask for a nicer place for Mum to be. Special thanks to the entertainments team and all on Brownlow unit. Thank you, Newton House, for all you do.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for your kind words, it really does mean a lot.

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Review from Susan N (Daughter of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the pandemic, this year the activity team and the staff on Brownlow have been superb with regular video calls and updates keeping us informed as to what is going on in the home. Many thanks to all involved and hope we can get to see our relative in the not too distant future.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

We are so happy to hear how happy you are with us and the care and activity team. See you soon.

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Review from Amy R (Daughter of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s been a difficult year for everyone but my comfort has been knowing that Mum is genuinely cared for in Newton. Whenever I see her on video calls she is clean and tidy and smiling and I know she has the best care.
The team that deals directly with Mum are wonderful and go over and above to make
life as comfortable, safe and fun for her!
They all deserve medals.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for your kind words, we are so happy to be a part of the care of your mum. See you soon.

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Review from D E (Daughter of Resident) published on 4 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and helpful. The entertainment crew keep the residents amused. The food always looks really tasty. I trust my mum is well looked after and happy there.
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Review from Caroline E (Daughter of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Just wanted to pass on our thanks to all the staff at Newton House. Without exception all the staff my dad has had looking after him since he transferred to Newton House in July have been exceptional. This has meant that my dad has settled in and trusts staff to look after him, a major achievement that
was never really fulfilled at his last home. Staff really go out of their way to get to know residents and do the best to provide what a resident enjoys. Although a small thing like having a bath may seem to us, it’s a lovely experience for my dad and now the staff know he enjoys this, they try and work it into their timing as much as possible. My dad always looks well cared for, he has always taken great care of his appearance and staff ensure that this remains the same, this brings comfort to my mum also. When we call staff are always helpful, supportive and respectful, and eager to accommodate both my dad’s needs and those of his family. Could not ask for more, thank you.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you so much for this lovely review, we love to hear from family members.

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Review from Sandra R (Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I could not fault the staff, friendly, helpful. They were often understaffed and they had to move between the blocks which was not ideal with Covid. Food was good but meals were too close together for me. Three times I had no toilet paper, once I really needed it and had to ring. The shower head made
it difficult to take a shower. The TV was too low as the bed end blocked it. Staff had to put it on a box. It would have made sense to mount it to the wall.
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Review from Ian S (Husband of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was moved to Newton House in early May. She has Alzheimer's but due to neglect in another home, she had lost a lot of weight in a short time and developed serious pressure sores. The astonishing care that she received from the nurses and other staff has resulted in weight gain and finally the
healing of the pressure sores. Above all, they have kept me informed with good news and were not afraid to tell me straight if it was not so good. I thought I would never see my wife out of bed again, but on my last visit, she was in a wheelchair. Although she does not communicate she has a smile on her face and looks content. The three young ladies who were looking after her were so kind to her (and me), apparently, she is going to have a Chinese meal soon - a sweet and sour chicken should go down well. The care that my wife has received was exceptional and a tribute to the management and staff. Thank you all and bless you for saving her life and giving a real lady some peace and dignity.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for your kind comments they really mean a lot to us. Thank you once again.

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Review from E F (Daughter of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother was first admitted to Newton House, I cannot speak highly enough of the care she had received. The staff is without fail, cheerful, helpful, and compassionate. They encourage her to take part in activities without pushing her and are always willing to go that little bit further. We have
felt confident that she is in the best place possible at this stage of her life, and have no regrets about her move to Newton House; traumatic for all of us. The staff has gone above and beyond, and we are forever grateful. Thank you so very much.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you so much for these kind words. We are really pleased you are happy.

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Review from M G (Son of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well looked after in the home. The staff have been very helpful in letting us visit as we have had to social distance on our visits so far.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for your kind comments it is really important to us.

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Review from J T (Friend of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend/neighbour went into your home in July. He was made very welcome by the staff and is very happy. I ring him and he tells me how happy he is.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for this lovely review; we always like to hear from friends and family.

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Review from Rosemarie T (Wife of Resident) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Newton House for about 18 months and I am so very pleased with the way he is looked after. Staff are warm and welcoming whenever I visit and he is perfectly happy roaming around or sitting having a cuppa and a biscuit or six.
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Review from Tina M (Daughter of Resident) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to express my heartfelt thanks to you and your teams for everything you do for my mum, on Westgate. I have been able to visit her on 2 occasions now, with a weekly rolling visit and FaceTime planned from hereon in. It has been an extremely difficult time for us as a family, as we have
always had Mum come home to us every 2nd weekend or so. She lived with us for 10 years prior to her dementia becoming unsafe for her to be left alone whilst we were at work, and so for her not to be able to do this with us has been deeply distressing for all of us.
Your team has, as always, been so very kind and considerate to Mum's evergrowing needs. It is wonderful to see the genuine love, care and tenderness that your team displays towards her. This is extremely comforting to see (from a 3-meter social distance) as I cannot yet give her a very much longed-for hug. Thank you from the bottom of my heart.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you so much for your lovely comments, it really does mean a lot.

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Review from Stacey A (Granddaughter of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place and the staff are just amazing! My nan was only in there for a week before Christmas before she passed on Boxing Day, but the care was second to none and the staff looked after us, especially with family members staying as we knew time was running out for Nan. The care and compassion of the
staff was brilliant and one in particular was amazing.
The place is clean and well organized. Couldn't have wished for a better place for my lovely nan to spend her last days. A huge thank you to everyone who cared for and supported my nan and us as family.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for your lovely reply, we are so grateful for your comments - thank you.

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Review from B N (Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Until lockdown, I would have described this as a happy place and excellent all round. Sadly, lack of staff has made things uncomfortable, both for personnel and residents, with carers sometimes near breaking point. On that account, I am sorry to lower the score. However, full marks for keeping us safe
to date in the pandemic.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for your review. I am so sorry if you have felt of late that your time at home has not provided you with the excellent experience you deserve. It has been an unprecedented time which has asked a great deal of all of us but, throughout recent months, our usual operational protocols have been adhered to fully as well as exceptional procedures to protect residents and staff from infection. But please be assured that throughout our staffing levels have remained the same as ever, which is above industry standard. We have been working hard to try and ensure the impact of this time, to people living at Newton House, is as minimal as possible. However, it saddens me that you felt there was a reduction in the care and service we always try to deliver to everyone. We will always do everything possible to ensure the experience of every resident is a great one and that your stay with us is happy and content and be assured we will continue to do so.

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Review from Joanne W (Daughter of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind, caring, supportive and helpful. They have all been totally amazing through this crisis. I cannot praise them highly enough.
Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for your kind comments, we all really appreciate them.

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Current Review Score: 9.5 (9.453)

Overview of Review Score

The Review Score of 9.5 (9.453) out of 10 for Barchester Newton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Barchester Newton House Care Home is calculated as follows: ( (156 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 198 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.675 Points relating to the number of positive Reviews for Barchester Newton House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 126 registered maximum number of service users is 25.2. 17 Positive Reviews ÷ 25.2 = 0.675
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Sonia

Sonia Fairhurst

Job Title: General Manager Joined: 2023

Hi, my name is Sonia, and I am the General Manager here at Newton House care home. Welcome to our website!


Thank you for taking the time to look further into what Newton House has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I have worked for the healthcare sector for many years and bring a wealth of knowledge and experience to the home. I like to build strong working relations with the team and stakeholders involved.


Quality of care that all my residents receive is my passion and I aim to ensure that all the residents in my care receive the best and most person centred care possible.


If you are looking for care for yourself or a loved one, please do get in touch and I look forward to welcoming you to our home, you’re always welcome!

Sam

Sam Holt

Job Title: Head of Community Joined: 2017

Sam has been a member of the Newton House family for seven years and has worked in care for thirty years. She describes working on Memory Lane and wishing to better the lives of those touched by dementia as her calling.


She loves spending time with and getting to know our residents, she enjoys being a part of such a friendly and supportive team of colleagues.


In her spare time, Sam loves to Crochet, she has four children and plans on adding a puppy to her family in the near future.

Tina

Tina Biggins

Job Title: Nurse Joined: 1993

Tina has been a part of the Newton for nearly 30 years and takes an immense sense of pride in her role.


She loves being a part of the team in the home and helping our residents.


In her spare time she enjoys being a local cubs and scouts leader .

Charlotte

Charlotte Yates

Job Title: Deputy Manager Joined: 2013

Charlotte is proud to hold the role of Deputy Manager at Newton House, she has been with the home since 2013.


Starting as a newly qualified nurse and then becoming head of community on Castlegate before beginning her new role as Deputy Manager.


She speaks highly of the feeling of being part of a larger family in the home, embracing her colleagues, residents and family members.


Charlotte's passion lies in Memory Lane and wanting to enrich the lives of those touched by dementia.


Away from Newton House, Charlotte enjoys spending time with her family including her three daughters, and two dogs, going for walks and enjoying reading and cooking.

Margaret

Margaret Campbell

Job Title: Head of Community Joined: 2009

Margaret has been a member of the Newton House family since 2009 and in that time she has been a much-cherished nurse and the Head of Community on Brownlow.


Margaret loves being a part of the Memory Lane Community and making a real difference in our residents' lives, whilst supporting their families and loved ones. She finds her role at Newton House to be incredibly rewarding.


In her spare time, Margaret enjoys yoga, and going for walks, in particular at Belton House where she is a member of the National Trust. Margaret loves to spend time with her family and her grown-up children.

Hazel

Hazel Mhembere

Job Title: Deputy Manager Joined: 2024

My name is Hazel has been a proud part of the Newton House family since May 2024. I have been a qualified nurse for over 10 years. I am extremely passionate in delivering exceptional palliative end of life care and love been part of the Newton House Family.


In my spare time, I enjoy factual reading and spending time with her family.

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