Clumber Court Care Centre

Bolham Lane, Retford DN22 6SU

Clumber Court Care Centre is a sixty-four bedroom care accommodation registered to provide personalised care packages for people with dementia.

Staff are skilled in looking after the needs and lifestyle of people who might display challenging behaviours or be prone to stress, through methods that are both friendly and efficient.

The centre is located in a pleasant residential area of Retford, where residents can enjoy secluded gardens with raised flower beds and summer barbecues.

Group: Countrywide Care Homes Ltd

Person in charge: Angela Mora (Home Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Separate unit for EMI patients. Ages 55+.

Single Rooms: 64

Rooms with ensuite WC: 13

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Clumber Court Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Clumber Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Clumber Court Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.524 for Clumber Court Care Centre is calculated as follows: ( (81 Excellents x 5) + (56 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 143 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.469 Points relating to the number of positive Reviews for Clumber Court Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12.8 Target = 0.469

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Clumber Court Care Centre has a Review Score of 9 (8.993) from 12 Reviews


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clumber Court Care Centre?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clumber Court Care Centre

  • Wife of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Private Carer of Resident/Service User
    1
  • more

Have just visited mum for the first time in her new home. I was a little apprehensive and nervous of what I might find. I had no need to worry mum is well looked after, all her needs are met and she is treated with dignity and patience.

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

I find the care in Clumber Court to be fine. The staff are very caring and kind. My husband seems more settled here and I know he is safe. I am very happy to visit him here and know he is being looked after.

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

As a family, we are extremely pleased with the care and support that Clumber Court have given my Dad. Since being in here, he seems more settled in himself and we always leave him knowing he is being looked after. The staff are always approachable and keep us informed with Dad's care.

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Clumber Court is a good care home. It covers all my husband's needs. The staff are good, from housekeeping, right through to management. I visit my husband every day and any problems are quickly put right. The staff and management are very approachable. My husband has been here for over 4 years and I can only say if it wasn't a good care home he wouldn't still be here. Resident's relatives are welcomed to get involved in activities and outings. Overall I am happy I found this care home as it gets better with new ideas and equipment all the time.

How likely would you be to recommend Clumber Court Care Centre? Neither Unlikely or Likely

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Average Rating:   4 out of 5

My husband went into Clumber Court December 2016. He has been treated with good care and kindness. It is one of the few homes that doesn't smell most of the time.
Being his wife, I find the home suits my needs and helps me cope with his dementia.

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

My husband has been well looked after by kind staff.

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I had the experience of meeting all the staff and most of the residents while doing one to one support to a resident at this place and I have to say that it was a great experience, staff were 5 stars and I will miss them all. The residents are definitely well looked after! Love you all.

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

A sensible, clean care home with clean and friendly staff on all levels from carers to cleaners, who endeavour to meet the needs of patients and relatives alike. My father was cared for here for 6 months, a short time but he was happy and well looked after. My advice when looking for a care home - Don't arrange an appointment. Sit in the car park, talk to relatives leaving or arriving, ask staff if they are happy in their job. Call at different times of the day. Remember to use common sense. Care homes are where residents live. It's their home - staff are guests as one care home told us. So if you see a resident in their tatty clothes, ask if they are happy, talk to them. It maybe that those are their favourite clothing, not that the staff don't care. Ask and question!

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

The staff are extremely caring, professional and friendly. They treat my sister with kindness and respect. My sister has advanced working age dementia and is not the easiest person to look after, but the staff do a tremendous job, maintaining dignity alongside high hygiene standards. I would not hesitate to recommend Clumber Court to anyone seeking long-term care for a loved one.

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I am very impressed with the overall treatment my Aunt has received since she arrived at Clumber Court nearly a year ago. There is a very good atmosphere about Clumber Court. The staff are friendly, helpful and very supportive, from the manager to the nursing staff, the carers, receptionists, cleaners and, of course, the caterers (who always have my Aunt's porridge ready when she goes in to breakfast). There is a warm family atmosphere and there always seems to be plenty of activities for those who want them, as well as regular visits from a hairdresser and chiropodist. There are two separate lounge areas, one small one next to the garden and a larger one next to the dining room, so there is always plenty of opportunity to socialise.

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Very happy with the quality of care our father receives. His appearance and hygiene are constantly monitored and addressed. The food and beverages are of an excellent standard, good selection and choice. As visitors we are always offered refreshments by friendly approachable staff. We have always found the staff at Clumber Court professional and kind and very knowledgeable of each resident and their particular needs, likes and idiosyncrasies they are proactive and so encouraging. Clumber court was a good choice.

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

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Average Rating:   3.8 out of 5

My mother was recently moved to Clumber Court Nursing Home from a South London care home and the change in her general well-being has been miraculous. The staff are extremely caring and professional, and each does their job to the highest standard which is a credit to the management and company. It is not just a nursing home, the residents are made to feel it is their home. Friends a relatives are made to feel welcome at any time of the day.

How likely would you be to recommend Clumber Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

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Awards / Recognitions

February 2018

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February 2016

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