St Augustine's Court Care Home

105/113 Wells Road, St Anns, Nottingham NG3 3AP

St Augustine's Court Care Home, Nottingham, Nottinghamshire
St Augustine's Court Care Home, Nottingham, Nottinghamshire
St Augustine's Court Care Home, Nottingham, Nottinghamshire

Group: Chengun Care Homes Ltd

Person in charge: Mary Chigodora (Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Polish

Single Rooms: 40

Shared Rooms: 0

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Directions:

Conveniently located on the Wells Road, between the junctions of Botany Avenue and Hendon Rise.

Visiting:

NCT Buses nos. 40 and 41 stop very close to the Home. No restrictions on visiting.

Parking:

Parking on site.

Latest CQC* Report on St Augustine's Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 St Augustine's Court Care Home has a Review Score of 8.7 (8.745)

The Review Score of 8.7 (maximum of 10) for St Augustine's Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for St Augustine's Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.495 for St Augustine's Court Care Home is calculated as follows: ( (54 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.495

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.25 Points relating to the number of positive Reviews for St Augustine's Court Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8 positive Reviews (40 registered beds ÷ 5). 4 Reviews ÷ 8 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Augustine's Court Care Home?

  • Extremely LIKELY
    5
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Augustine's Court Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

All staff are very caring and show love and affection.

How likely would you be to recommend St Augustine's Court Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has dementia which requires her to need one to one care. She has been a resident at St. Augustine's for four years, during this period there have been many changes in both ownership and management. However, the one constant is the high standard of care that is provided to my mother. The home is appropriately resourced, staff ratio to resident is good and staff experience is evident.

How likely would you be to recommend St Augustine's Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We are aware that the staff at St. Augustines work very hard to run a happy and progressive care home. They try hard to be pro-active within various methods of stimulation for the residents. They create a feeling of family and belonging for the residents. This helps them to feel safe and secure. They react very quickly to any issues that may arise during the day. The residents are treated with respect by the staff.

How likely would you be to recommend St Augustine's Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are excellent in looking after my very challenging dad. They keep the family informed in all aspects of his care. He is provided with good food and plenty of cups of tea. The staff are very friendly and welcoming. My dad had been in a different nursing home before St Augustine's Court but I have to say St Augustine's is far, far better. We (the family) are very happy with dads care. It is a pleasure visiting him in a caring care home.

How likely would you be to recommend St Augustine's Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise the staff highly enough at this care home. In my experience this has been the best home he's been to, my father is quite demanding at times, but they cope very well and stay calm at all times. Very patient, and very professional I cant thank them enough.

How likely would you be to recommend St Augustine's Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been in this care home now for 2 and a half years and settled well. He is treated very well too and the staff are very friendly and helpful. I visit weekly and am always satisfied with the care dad gets, the only thing I would say is the mangers don't seem to stay long and sometimes the home seems to go without a manager for a period of time putting a lot of stress and extra work onto the other staff e.g. sisters nurses and senior staff.

How likely would you be to recommend St Augustine's Court Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at St Augustine's Court Care Home responded to this review on 30 Nov 2015:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

The home is currently recruiting a home manager and during this time is being supported by a relief manager.

The senior management team also visit the home to monitor quality and compliance and support the team.

Thanking you again for taking the time to provide really helpful feedback about the home.
We value all feedback and ensure it is recorded and acted upon.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

Cannot fault the care in any way and would have no hesitation in recommending the care home and it's staff.

How likely would you be to recommend St Augustine's Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner is being looked after very well at St Augustine's and gets on well with all the staff there. The staff there are caring and considerate.

How likely would you be to recommend St Augustine's Court Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

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