Acacia Care Home, Nottingham, Nottinghamshire
Acacia Care Home, Nottingham, Nottinghamshire
Acacia Care Home, Nottingham, Nottinghamshire

Located on the outskirts of Nottingham in Sherwood, Acacia Care Centre offers residential, residential dementia, nursing and nursing dementia care.

This friendly home offers several places to relax, dine, exercise, socialise and to be creative in including a room to pursue hobbies and interests.

A pretty garden is looked after by residents and is a lovely place to sit back with friends and family on a warm, sunny day. In colder weather, the indoor garden room is an ideal, sheltered spot to relax in. All the home’s bright, comfortable bedrooms and living areas including the game and activities room, are easily accessible by wheelchair.

The caring team has created a family atmosphere, encouraging everyone to eat, celebrate and enjoy special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Acacia Care Centre’s Home Manager makes sure that all residents receive the kindest possible care. The extensively trained team will deliver all the nursing, specialist care and support services that your loved one requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make their stay that little bit more enjoyable.

Group: HC-One

Person in charge: Noor Khan (Home Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): French, Hindi, Polish, Urdu

Single Rooms: 54

Shared Rooms: 2

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Acacia Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.7 Acacia Care Home has a Review Score of 9.7 (9.693)

The Review Score of 9.7 (maximum of 10) for Acacia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Acacia Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.693 for Acacia Care Home is calculated as follows: ( (138 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 192 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Acacia Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 12 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Acacia Care Home?

  • Extremely LIKELY
    12
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acacia Care Home

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Nephew of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

Myself and my wife looked at many care homes before deciding on Acacia Care Home for my mother-in-law. The staff are professional and genuinely care for the residents. My mother-in-law truly found her new home in Acacia Care Home and very much enjoyed everything that the staff did for her.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely friendly happy home. The care workers work extremely hard but continue to be happy and friendly not only with residents but also family visitors.
The entertainment and trips out are varied and enjoyable thanks to the entertainments lady and the cook makes exceptional cakes and buffets when there is someone's birthday. Everyone is very helpful.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Pleasant, caring and helpful staff.

How likely would you be to recommend Acacia Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

After visiting a number of care homes to find something suitable, this one stood head and shoulders above anything else. Father had two short stays at other care homes before a permanent one was required so we had experience. The first visit, unannounced, revealed a clean well organised and friendly place. Fifteen months on and the family feel that the care given and the facilities are first class. We are not frightened to complain, but had no cause to, unlike at the other care homes. With an attitude to do even better, this should be a blueprint for all other care homes. Thank you!

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very warm welcome from the Manager and throughout the staff ranks. A high level of care experienced on every visit (80+). The home was clean and the food excellent, with good variety. Creativeness of staff to help the residents engage in differing activities was notable.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am quite happy with the overall care my husband receives. The staff are friendly and always helpful if I have any problems or concerns.

How likely would you be to recommend Acacia Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

Very happy, lovely place. Treat him great. Staff are very friendly and caring.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff at Acacia Care Home are very welcoming and friendly. The care given to our mum has been excellent. She seems happy and settled. The activity programme has been improved greatly and mum benefits from taking part in all aspects from singing and crafts to trips out. Very well done everybody!

How likely would you be to recommend Acacia Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Excellent care and support and I would highly recommend this home. Very friendly and welcoming staff nothing is too much. Very clean home always something for the residents to do.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Manager is excellent and all the staff do an excellent job and all are very caring.
I think the residents are treated with dignity and respect.
The home has a very homely feel and the food looks good.
The activities lady works very hard to and organised a singer to come in on my father's 93rd birthday.
I think the staff all deserve a pay rise as they do a brill job.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A very pleasant residence. Bright and clean, staff very helpful, especially the help the activities lady and her very nice young helpers give.
There is always someone around to help or assist the patients, the bedrooms are nice and clean and bright.

How likely would you be to recommend Acacia Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Friendly staff and management, everyone is so sweet you would not find a better place than Acacia Care Home.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All of the carers, nurses, kitchen crew and cleaners were absolutely brilliant to my father and his family. I could not have chosen a better home for my father. The care and attention he got was better than I or my family could have given him. Many thanks to Acacia.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy with the care my husband gets here. I am grateful for all the help and for the affection. Thank you for looking after my husband.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over many years my lovely mum attended day care facilities at Acacia Care Home three days a week to give my father some respite time and mum to have a time for her with specialists that could stimulate and care for her.

My mum's health deteriorated significantly from October 2015 after a stroke. She had several hospital admissions latterly resulting in the need for end of life care in a nursing environment. My father could not manage her care at home. When Acacia was mentioned we visited. My father already knew staff there. As soon as we arrived we felt welcomed and cared for. My father decided mum should come to Acacia for her final days.

The room chosen was lovely and bright, perfect for care giving without being too clinical. She had excellent care with Staff being attentive to all her needs and ours.

My mum left us this last week. The whole family is very happy she spent those last important few days at Acacia. We cannot thank them enough for all their care and support.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well looked after, well fed, immaculate cleanliness, staff are very good.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Noor

Noor Khan

Job Title: Home Manager

Description:

As a Registered Nurse, Noor has over 10 years’ experience in providing care and support for older people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Noor joined Acacia as Home Manager because he closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

He also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Acacia.

When asked what he enjoys most about his role, Noor remarked:
“I get great satisfaction from making a difference to the lives of our Residents and improving the overall reputation of Acacia.”

Outside of work, Noor enjoys a range of hobbies and pastimes including cricket, watching movies and travelling.

If you would like to find out more information about Acacia, Noor has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Noor on 0115 9621186 or via email on acacia.manager@hc-one.co.uk.

Alternatively to make a new Resident enquiry, contact the Care Line team on 0333 999 8391.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Acacia Care Home