Serendipity Care Home

22a Greenfield Avenue, Urmston, Manchester M41 0XN

Owner: Premum Care Ltd

Person in charge: Josmy Anish (Manager)

Local Authority / Social Services: Trafford Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 37

Shared Rooms: 4

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £402 – £700 , Personal Care Shared (per person) £402 – £700 Nursing Care Single £555 – £810 , Nursing Care Shared (per person) £555 – £810 (These prices are only a guideline, please contact Serendipity Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Parking:

Adequate sized care park on the side of the building with two disabled parking spaces

Latest Care Quality Commission* Report on Serendipity Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Serendipity Care Home has a Review Score of 9.4 (9.364)

The Review Score of 9.4 (maximum of 10) for Serendipity Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Serendipity Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.586 for Serendipity Care Home is calculated as follows: ( (79 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 128 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.778 Points relating to the number of positive Reviews for Serendipity Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9 Target = 0.778

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Serendipity Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Serendipity Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • more

It gives me peace of mind to know my mother is receiving very good care. The home is well maintained and kept clean and the staff really look after my mother.

How likely would you be to recommend Serendipity Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum stayed for a few weeks after a hospital stay and care was excellent. Staff friendly and efficient - always smiling.

Lots of activities to stimulate everyone and mum felt well looked after and very safe - as did me and my sisters.

How likely would you be to recommend Serendipity Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care my mother received was second to none.
She was treated with dignity and at the end of her life, with respect. She couldn't have been in a better place.
Staff are caring always.

How likely would you be to recommend Serendipity Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since coming into this home I have started to go downstairs and join in the activities and singing carols etc. The staff are all very kind and caring to me and are always smiling. I feel a lot better than I did before I came into this home.

How likely would you be to recommend Serendipity Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I do like living here and would recommend it. I do not have any complaints.

How likely would you be to recommend Serendipity Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother has been resident here for over 8 years and is happy not to change. He has a good rapport with the staff who treat him with due consideration.

Whenever I raise issues with senior staff they are quick to take them on board.

Management are always approachable and sensitive to anticipate the likely feelings of residents.

Although reluctant at first, my brother has participated in many organised activities and usually enjoys himself.

How likely would you be to recommend Serendipity Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Serendipity does not have plush furnishings or fabulous gardens.
What it does have are staff who care not only for the physical needs of their residents but for the whole person. They provide excellent care with dignity and love. I was and continue to be made most welcome at any time. Leaving a beloved parent to the care of others is the hardest thing to do but at Serendipity, I felt confident that she would get the best and most loving care. Thank you all so much.

How likely would you be to recommend Serendipity Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The staff have been fantastic, very attentive, nothing is too much trouble and extremely pleasant, kind and cheerful. We cannot comment on the accommodation, but my friend was very comfortable in her room and the home was always very clean.

How likely would you be to recommend Serendipity Care Home? Don't know

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Josmy Anish, Registered Manager at Serendipity Care Home responded to this review on 25 Jul 2017:

Thank you very much for the review, Mary. It was a pleasure to look after your friend.

My Mother was at Serendipity Care Home in Urmston from May to October. Staff were very caring and always ready to help. They always asked her what she wanted at mealtimes and helped ensure she ate her meals which looked tasty. The Sunday buffet was particularly good.
They helped her with wheelchairs and when she needed to go to hospital appointments. They thought of her needs in advance and for example were very to quick to get her a cardigan if she wanted to go outside. The manager made sure I was kept informed if my Mum fell or if she needed any hospital appointments. The staff are a great bunch of people and I was very impressed with the service they provided.

How likely would you be to recommend Serendipity Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was admitted to Serendipity home some twelve months ago on leaving hospital at the age of ‘95’ and having broken her collar bone, she was very weak and needed constant care. Living in Canada and not fully involved in the process of finding a home for her it was my sister that checked out different homes, and made the final decision on the move to Serendipity. I questioned her as to the checks she had made on different homes, to which she told me that she had checked a number of homes and felt most comfortable about this move. When I did get to visit family in England and visit my mother in the home I too felt happy about her placement. The staff were friendly and helpful, each time anyone of them passed her room they would do a quick check on her to see if she needed anything. Each time I visited and these were intermittent visits, I would always find her in fresh clothing and a clean sheets, happy and comfortable. She was bed bound but always encouraged and helped to move. My recommendations to other people would be few with living in Canada.

How likely would you be to recommend Serendipity Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We would like to thank all staff for the care given to my friend and the support given to us at this very sad time.

We could not have picked a better place for him to spend his last days. Your support and care has been most appreciated.

How likely would you be to recommend Serendipity Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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