Knowsley Manor Care Home

239 Knowsley Lane, Knowsley, Huyton, Liverpool L36 8EL

Knowsley Manor Care Home, Liverpool, Merseyside
Knowsley Manor Care Home, Liverpool, Merseyside
Knowsley Manor Care Home, Liverpool, Merseyside

Knowsley Manor Care Home is located in Huyton, close to Liverpool’s Knowsley Park, a purpose built 48 bedded property offering Dementia Nursing care.

At Knowsley Manor Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Knowsley Manor pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Local Authority / Social Services: Knowsley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Hearing Impairment • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over the age of 50 years. Ages 65+.

Single Rooms: 48

Shared Rooms: 1

Rooms with ensuite WC: 33

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Knowsley Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 21 Feb 2018

Please contact us for information regarding our bed availability

Reviews

7.8 Knowsley Manor Care Home has a Review Score of 7.8 (7.816)

The Review Score of 7.8 (maximum of 10) for Knowsley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Knowsley Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.366 for Knowsley Manor Care Home is calculated as follows: ( (64 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.366

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.45 Points relating to the number of positive Reviews for Knowsley Manor Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Knowsley Manor Care Home?

  • Extremely LIKELY
    9
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Knowsley Manor Care Home

  • Daughter of Resident/Service User
    7
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Mum was a resident for approximately 2.5 years until she sadly passed away in March.
The staff were amazing with her, they took time to spend personal friendships with her and take time out of their busy day to go and speak to her i.e. kitchen staff checking if she needed something else to encourage her to eat.
Caring is a hard job, but the staff all made time for Mum.
Her end of life care was more than we could have expected, not just for Mum but also for the family members who were with her in her final days. They all personally were affected by this sad time.
Thanks to you all.

How likely would you be to recommend Knowsley Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was dreading moving my Mum to Knowsley Manor from her previous home but she had to move as she was in residential and now needed nursing.
I needn't have worried, within days she looked better and well cared for.
She is washed and dressed well and sleeping so much better.
The staff are very welcoming and supportive and have a way with my Mum beyond belief.
Well done everyone, I am so grateful.

How likely would you be to recommend Knowsley Manor Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Everybody at the home were fantastic. They treated my father with dignity and respect throughout his short stay. Knowsley Manor also treated my father's friends and relatives excellently and were always there to talk to and answer any questions. I could not recommend the home more highly and 10/10 in all aspects of care.
Thank you.

How likely would you be to recommend Knowsley Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum recently passed away at Knowsley Manor having been at this home for 20 months. This was the 3rd care home in 6 months as previous homes had let her down and were very hesitant and needed to get it right. Knowsley Manor put our faith back in the care system. All the staff from nurses care staff management down to the cleaners and kitchen staff who were warm, friendly, loving and support from all that I met. Mum was happy and contented as she could be and I felt at ease after each visit that the staff did their best for her and treated her like she was one of their family which is all you can ask for. Lovely garden and safe environment. Thank you for your support and care.

How likely would you be to recommend Knowsley Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Knowsley Manor Care home looked after my husband for five years and I can not think of anything bad about it.

How likely would you be to recommend Knowsley Manor Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care, love and compassion provided by the manager and every member of her staff has been extraordinary. From the moment mum arrived in January, to the present time when they are supporting us through some very dark days. Certainly there are some practical improvements that could be made to the decor etc but that is a certain for the company and the staff work to an exemplary standard within this environment. The overriding concern for us is the care and when mum was in hospital recently, I asked that she be sent home - not to 'the home' but home, because that is how I feel. She is surrounded by people who go beyond the requirements of their job and give of themselves in a way that has touched my life forever.

How likely would you be to recommend Knowsley Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My Dad has been a resident in Knowsley Manor since March 2015. He settled in really well and the staff have made him so welcome, so he really does feel at home and content. All his meals are met and he is treated with respect and dignity. The care staff are hard working and really do CARE! The lady who takes care of all the administration does an excellent job, she keeps us as a family informed about my dad's accounts and anything he may need. If I have any worries I know I can to go her to put my mind at ease. Thank you - great staff. PS. the activities organiser is lovely and works hard. Also Dad's carer is brilliant!

How likely would you be to recommend Knowsley Manor Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Or dad resided in Knowsley Manor for the last 2 years. We have found the staff to be very supportive, helpful and treat the residents in an adult way with dignity, and always interacting with residents which is lovely to see. There is no question the residents receive sufficient food and drinks, sometimes meals do not look balanced. We are very happy with dads care at Knowsley Manor.

How likely would you be to recommend Knowsley Manor Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I enjoy visiting my wife. This home has a friendly and welcoming atmosphere at all times. I know my wife is getting the best care 24/7.

How likely would you be to recommend Knowsley Manor Care Home? Likely

Average Rating: 

 4.2 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I chose this care home because I thought the staff were very friendly, caring and warm. The staff had a good rapport with the residents and seemed to genuinely care for them.

How likely would you be to recommend Knowsley Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our dad had to change nursing homes at very short notice due to emergency closure. However, he has settled into Knowsley Manor very well. The staff made him feel very welcome right from the beginning and also made us feel welcome. Dad is treated with dignity and kindness.

How likely would you be to recommend Knowsley Manor Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Poor

Value for Money: Excellent

The care and attention given by all staff, from nurses and carers to cleaners and the caretaker was second to none. They treated my relative with kindness,dignity and respect at all times. They encouraged her to mix with other residents and join in activities when her health allowed, and were sensitive to her feelings when she wished not to take part.
The staff always found time to support the whole family, and spent a considerable amount of time consulting us about treatment and informing us of our relatives condition.
We feel privileged and grateful that our relative was admitted this excellent care home, and owe them a great debt.
I would not hesitate to recommend Knowsley Manor to anyone.

How likely would you be to recommend Knowsley Manor Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Knowsley Manor Care Home