St Martin's Nursing & Residential Home

Oakhill Park, Off Broadgreen Road, Liverpool L13 4BL

St Martins Care Home in Liverpool, provides residential and nursing care for up to 42 residents in single rooms, some of which have en-suite facilities.

There are a number of communal areas where residents can socialise with other residents or simple sit and relax. St Martins has three lounges, a large dining room overlooking the lovely gardens, hair dressing salon and a library.

All carers are thoroughly trained and qualified, as well as being committed to personalised care packages.

Group: Countrywide Care Homes Ltd

Person in charge: Sue Rush (Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: 65+. Ages 55+.

Single Rooms: 42

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on St Martin's Nursing & Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for St Martin's Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for St Martin's Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.547 for St Martin's Nursing & Residential Home is calculated as follows: ( (218 Excellents x 5) + (126 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 362 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Martin's Nursing & Residential Home is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 23 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 St Martin's Nursing & Residential Home has a Review Score of 9.5 (9.547) from 31 Reviews


Average Ratings

  • Excellent
    18
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Martin's Nursing & Residential Home?

  • Extremely LIKELY
    28
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Martin's Nursing & Residential Home

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Resident / Service User
    3
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Friendly staff, always something to do for the residents with the activities coordinator. Nice and clean with plenty of room for everybody around the care home.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mum was happy when I saw her in the lounge. She ate her dinner and pudding with gusto. She was looking at magazines and the television. The staff were kind to her and I was offered refreshment. All was well.

I did not talk with management today, but in the past, the manager was most helpful.

How likely would you be to recommend St Martin's Nursing & Residential Home? Likely

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Average Rating:   4.1 out of 5

Care in St Martin's overall tends to be very good. Most carers will go above and beyond what is needed of them.
Some concerns when residents are left alone in the lounge without carers observing them.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.3 out of 5

This is how a care home should be with the residents' needs having priority.
Great buffet for residents and visitors and everyone enjoyed at St Martin's.
New manager has worked hard to improve facilities and garden this year should be a great place for residents to enjoy.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.4 out of 5

I was very worried as we had to move my mother as her needs were not being met at her other residential home. She has settled really well and even a UTI which would have been a drama was handled quickly by the staff and as a family, we have been happy.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband has been very happy here the last three years. He has recently been to the hospital twice during the last month, and although he can't speak it was quite obvious that he was happy to be back. The whole family are pleased he's back.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My nan moved into St Martin's this month and she has settled in great and the improvement in the health and quality of life is fantastic. All the staff are very welcoming and very helpful and caring. Could not thank everyone in St Martin's enough.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Pleased with St Martin's. All the staff are very friendly. My relative does not have a good appetite.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.2 out of 5

You run a lovely home at St Martin's. My sister has settled ok. Only 2 things she is unhappy with which are she would like an En-Suite bedroom and would like to be put to bed a little later. People have been so good to her it was a shock for her to lose her home and mobility (as always a free spirit) but all that has gone. I thank you for all you have done to help.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.2 out of 5

Although my wife was only in St Martins for 2 weeks until she passed away. I can't praise the staff enough for the way they looked after my wife.
Many thanks.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My mum came to St Martin's on her birthday in February 2018 from a hospital.
From the start, all the staff were friendly, helpful and the home had a lovely welcoming feel. My mum was here as a resident for 2 weeks and throughout this time she was well and truly cared for as were we her family. Thank you all for everything you did for my mum and me she was so comfortable and passed away peacefully on 1/3/18.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mum spent two weeks in St Martins Nursing Home and died on February 14th. The care provided was excellent both for my mum in her final hours and the support we received as a family. As a registered nurse of 40 years, I can easily recognise what is good and St Martin's was excellent in every way.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mum moved to St Martin's for palliative care mid-December 2017, transferred from the hospital.
Words can’t express how grateful my family and I are to every single person who worked in the home who made her final weeks so comfortable and happy.
From the moment we viewed the home we felt comfortable that we would be led through this distressing time with compassion by staff who were fully competent and understood the end of life process.
From the first day, the staff really engaged with Mum and made her feel completely welcome and safe additionally they treated her with utmost dignity and respect in her final weeks.
Their upbeat, friendly yet extremely professional manner really put my family at ease and we were comfortable knowing Mum was in safe hands.
The staff could not have done more to help in the final days and hours of Mums life and I will forever be grateful to them for their support.
My only regret is that Mum didn’t get to this wonderful home sooner.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My Mum spent the last two and a half years of her life in St Martins and she was very happy there. Before selecting St Martins we spent some considerable time visiting other Care Homes to see which one could provide the best care for our Mum. We visited St Martins unannounced and we're made to feel very welcome and free to walk around providing we didn't invade the privacy of other Residents. We observed how staff cared for and interacted with the Residents, their approach to calls for assistance and general demeanour. There was something about it that felt 'just right' and we felt happy asking them to accept Mum into their care.
It proved to be the right decision, Mum developed a wonderful rapport with the staff and they cared for her with dignity and respect, she enjoyed many happy times, she was actively encouraged to participate in activities that she thoroughly enjoyed.
We will always be grateful to the staff for the care they provided, their sense of humour and compassion.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.4 out of 5

I am happy living here - 6 years altogether.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   3.9 out of 5

Excellent staff, so nice and do the job so well.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My sister has just left a review on your website and I would just like to reiterate the comments made.
Mum was only in St Martin's for a week when she sadly passed away but I was so grateful for the care and respect she received while she was there. The palliative care was of a really high standard with all involved professionals working together to support my mum during her last week.
The staff took care of not only mum but all her family. In fact, we felt we were treated as members of the St Martin's family. During the week we were given every kind of help from extra blankets when we stayed overnight to tea and biscuits etc - we would have had a much harder time without the hugs, kind words, understanding and advice we received.
I really hope the staff read this review and know how appreciated they are.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mum was at St Martin's for palliative care at the end of July. Sadly she was only there a week when she passed away.
I would like to say a special thank you from the bottom of my heart for the loving care she received.
She was treated with the utmost compassion, dignity and respect in what was obviously a very distressing time for us, her family.
I always think of the people looking after my mum as my angels thank you each and every one of you.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff work together well to provide care for my mother. My mother is very happy and I can tell that she is happy and comfortable with the staff. To see my mum happy and well looked after is what I need to know.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

Very good in every way.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

St Martins care home is run very well. I think the main problem is staff shortage which is pretty obvious and seeing as my wife has been here for 16 months the management has changed three times. I wonder why? The outside grounds seemed to be looking a bit worse for wear.

How likely would you be to recommend St Martin's Nursing & Residential Home? Likely

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Average Rating:   3.8 out of 5

My mother has been a resident at St Martin's for 7 months. During that time, she has been happy, cared for and settled. The staff at the home treat each person as an individual and get to know each one so that their care is personalised. Efforts are made to help residents feel safe, secure and comfortable. There is a homely atmosphere in the communal lounge and activities and entertain residents and relatives.

Staff are approachable and listen and respond to any concerns.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

Mum has remained relaxed, happy and well cared for during the 2 years that she's lived in St Martin's Nursing and Residential Home. She enjoys getting her hair done weekly and her newspapers delivered each day. She describes the staff as kind, caring and willing to listen.

Thank you for keeping mum, who's soon going to be 90 years old, safe, "cosy" (her word) and cared for in St Martin's. She also enjoys her food at St Martin's and appreciated her regular cups of tea.

My many thanks to all concerned.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.7 out of 5

Mum settled very quickly on her transfer from Intermediate care facilitated by the caring and dedicated staff. She made friends with some of the other residents. The staff encouraged mum to personalise her room to make it feel homely and it did. She enjoyed the organised activities particularly bingo when she won!!! Mum wasn't originally from Liverpool and was introduced to Scouse here which she loved! The staff promoted St Martins to be a fun place to be and were extremely friendly.
It has turned out mum's stay here was only for a very short period. Following a hospital admission mum's transfer from the acute hospital back to the home was managed very successfully by the current manager under difficult circumstances. Mum's end of life care was also managed very sensitively and the staff remained very caring, supportive to us all and ensured mum's dignity throughout. I would like to thank everyone involved in mum's care over the last few months. I will always remember you all.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.5 out of 5

Mum's condition has noticeably improved with the care and attention she has been receiving from all the staff. She has a comfortable room and enjoys being out in the garden. We feel that the staff really know mum and constantly care for her in a cheerful way. All the staff are very committed.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.1 out of 5

I chose this care home because of the instant feeling of care on my first visit unannounced to the care home. There have been management problems over the past 18 months - now resolved. The staff during this time maintained that high standard of care and dedication to the residents. Visiting any time - support given when needed. All in all I am more than satisfied with care given to my friend of over 45 years.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.3 out of 5

St Martins is very caring and comfortable place for my mother. It feels like home to her. The staff can't do enough and the atmosphere is happy and friendly. I would highly recommend St Martins for their care and compassion. We feel that my mother is safe and happy. The residents have a lovely time with activities etc Definitely five stars!

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very friendly staff who have helped my mum settle in after 3 months in hospital. I was worried that my mum needed a social aspect where she went and she seems to be getting it here socialising with other residents and there always seems to be some kind of activity going on. The place itself is very clean and my mum has not complained about the food, so I cannot fault it and so, I would recommend to others.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Well run, pro active care home. My mother was concerned about going into a care home but she has settled well and her general health has much improved. The food is excellent and she really enjoys the varied activities organised.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lovely staff - lovely clean building and good food. Pleasant residents.

How likely would you be to recommend St Martin's Nursing & Residential Home? Likely

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Average Rating:   3.8 out of 5

I find the staff very attentive and helpful towards my wife. They will have a chat and listen to you and are very friendly.

How likely would you be to recommend St Martin's Nursing & Residential Home? Extremely Likely

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Average Rating:   4.1 out of 5

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