Stocks Hall Care Home, St Helens

6 Elderflower Road, Dentons Green, St Helens WA10 6FP
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9.2 17 Reviews
  • Stocks Hall Care Home, St Helens, St Helens
Stocks Hall St Helens, is a State of the Art Home providing Excellent, Individualised, Specialised Care for adults, eighteen years onwards. It has 54 beautiful, generously proportioned, light rooms (all with en suite facilities) decorated to individual taste. A selection of the rooms have overhead tracking hoists. Jacuzzi rooms and spa bath facilities are provided. In the grounds of the Home is an activities cabin, hosting many pleasurable activities. The Home has both tranquil and working garden areas. It is superbly situated in a quiet residential area overlooking the cricket green. People living within Stocks Hall St Helens are encouraged to be as active as they would like to be and enjoy planting and growing vegetables. Chefs cook home made nutritious meals catering for special dietary needs if required. A warm welcome awaits. Stocks Hall live out their motto "Care with Integrity & Respect" and "Every Person is Valued".
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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Havina Mathew (Manager)

Local Authority / Social Services

Admission Criteria

  • Fees are assessed on an individual needs led basis
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome at any time, no appointment is required.

Parking

  • Car park within the Homes's grounds

Stocks Hall Care Home, St Helens Reviews (17)

9.2

Stocks Hall Care Home, St Helens has a Review Score of 9.2 (9.215) out of 10, based on 7 reviews in the last 2 years.
Over all time Stocks Hall Care Home, St Helens has 17 reviews.

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Reviewer Connection to Stocks Hall Care Home, St Helens
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Total of 17, showing 1-17
Review from Kathryn H (Wife of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident on the Jade Unit since August 2023 he is well looked after and has all his nursing needs seen to on a daily basis. His room and facilities are lovely. All the staff are caring and treat the residents like they would their own families. The manager is easily approachable.
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Review from Marjorie B (Aunt of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care that he has received. The staff are so caring and patient with him. When we take him out, he can't wait to get back, which is wonderful for us to hear. He is so happy here. The staff have turned his life around. Thank you all so much.
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Review from Kathryn C (Sister of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff show a high level of care and genuinely do all they can for the residents. It is a lovely happy safe environment and I cannot express how happy we are with my sister's care.
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Review from Steve K (Husband of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been here for 3 months now and I am more than happy that her care and medical needs are met 24/7. She is very looked after here and this gives me reassurance when I leave that the carers make sure she is very well looked after.
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Review from William B (Father of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience over the past 15 years has been consistently satisfactory. The care provided has always been of a high and caring standard and our relationship with the management and staff has always been extremely good.
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Review from Melanie H (Mother of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the home has been 10 out of 10. From the minute my son arrived - very friendly, and helpful. They look after my son very well. He has care 24/7 at the end of a buzzer. This gives me peace of mind. He is cared for all the time, I can't praise the home any more than I do.
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Review from Stephen H (Stepfather of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly, nothing is too much trouble, very helpful. Always keep us up to date with how he is doing and passing positive feedback on how our son is doing. It is a pleasure to come to visit the home as the staff are so friendly and good to know that our son is in safe hands 24 hours a day.
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Review from C H (Father of Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My daughter is very well looked after and very happy living here.
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Review from Susan S (Wife of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Stocks Hall for 16 years. Always clean and happy to see staff. Rooms spotless, laundry is always done (good staff), manager a friendly face and will help family members.
Care family staff are always keen to help him, and enjoys their company.
Would recommend this home to anyone
that is looking.
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Review from Lesley W (Mother of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff, on the whole, are very good, with some exceptions regarding communication, some don't even acknowledge you! But that is a minority. I am more confident now with my son's care than I was a year ago - any issues I have are usually dealt with straight away.
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Review from Joyce B (Mother of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter has been living in Stocks Hall for four years after she had an infection. On her arrival, she was treated with such love and happiness from all staff and other residents. She is so happy and well cared for, which gives us peace of mind, knowing she is happy and settled. I would highly recommend
the home to anybody - all staff are so helpful and friendly.
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Review from Janis K (Mother of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is so nice.
They are really looked after by all staff, there so polite.
Really pleased to go there.
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Review from Philomena F (Mother of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Cannot fault the home and staff; they are looking after my son as if he is their own. They are friendly, professional, warm and caring. It is said that he has to be there, but I wouldn't wish for him to be anywhere else. Thank you very much, Stocks Hall; I can go to sleep at night knowing he is safe
with you.
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home, St Helens

Thank You, Philomena, for your kind comments and positive feedback on the level of care your son receives at Stocks Hall St Helen's Home.
Whilst we cannot fully understand how hard it is for your son not to be living with you at home, we do appreciate, what it may feel like for you, and the hardships this daily brings.
We are so pleased to hear you have the reassurance your son is being well cared for and he is being treated well as part of the Stocks Hall family.
We are equally delighted to read, you can go to sleep at night knowing he is safe and loved.
Thank you for taking the time to send a review to us. We wish your son every happiness in his life at Stocks Hall St Helen's Home.

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Review from Andrew C (Son of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Stocks Hall is a great care home. My mum has spent many years; I cannot fault a thing. The management and all the staff are amazing. I have never had to worry about my mum, as I know she’s always been in good hands. Her care has always been 100%; it’s like a home from home.
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home, St Helens

Thank you so much for your review. It makes music to our ears to read your comments, and we are delighted that you know your mother is receiving excellent care at Stocks Hall, St Helen's Home. We are also delighted to hear you know that your mum is safe and well looked after, and how that will help you and all your family. Kind regards.

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Review from Dee E (Wife of Resident) published on 10 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been associated with Stocks Hall, St.Helens since it opened in 2008. At present, I cannot recommend it highly enough and the high standards practised there have kept clients safe throughout the pandemic. The care provided by the excellent staff is from the heart and clients live as part of one
big family in a real 'home from home'.
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home, St Helens

Thank you for your review of Stocks Hall, St Helen's Home.
We are so pleased that you cannot recommend the Home highly enough, and you report the High Standards of Care practiced here.
Stocks Hall, St Helen's Home are also reassured to hear they have made you feel that your loved one has been kept safe throughout the pandemic.
Stocks Hall, St Helen's Staff, are recruited for their values and 'big hearts' and are very pleased to hear values are being lived out within St Hall St Helen's Home setting with a warm, one big family experience for all.
Kind regards,
June Sears-Jones

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Review from Susan C (Sister of Resident) published on 10 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provided for my brother since he had to go into the home with early-onset dementia. The atmosphere is welcoming, cheerful and warm with a family feel. Staff are cheerful and knowledgeable. They know their residents well.
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home, St Helens

We are delighted you are pleased with the care your brother is receiving at Stocks Hall Nursing & Care Group.
It is reassuring to know that the atmosphere is encouraging and helpful to your brother and your family.
Thank you for your kind review regarding staff 'knowing' people living at the Home.
We hope your brother continues to settle at Stocks Hall.
Kind regards,
Many thanks,
June Sears-Jones
PR & Marketing Manager

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Review from Joan R (Sister of Resident) published on 10 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Stocks Hall Care Home is excellent especially the Amethyst Unit. The staff on that unit go above and beyond their duties. My sister has been there for nearly 12 years and I am proud to call the staff in that unit my extended family. I know I can rely on them to take care of my sister and they are there
whenever I have needed them.
Reply from June Sears-Jones, PR Manager at Stocks Hall Care Home, St Helens

It is appreciated to hear how delighted you are with Stocks Hall, St Helen's Home.
We are so pleased that during the last 12 years your sister has received excellent care and you can refer to them 'as your extended family'- that is how Care should be.
We are also delighted you have peace of mind and confidence that Stocks Hall will continue to take good care of your sister and you can call on them whenever needed.
Kind regards,
Many thanks,
June Sears-Jones

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Current Review Score: 9.2 (9.215)

Overview of Review Score

The Review Score of 9.2 (9.215) out of 10 for Stocks Hall Care Home, St Helens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Stocks Hall Care Home, St Helens is calculated as follows: ( (73 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.348 Points relating to the number of positive Reviews for Stocks Hall Care Home, St Helens is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 7 Positive Reviews ÷ 10.8 = 0.648
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Havina Mathew

Job Title: Home Manager Joined: 2025

Our new Home Manager at Stocks Hall St Helens - profile to be uploaded shortly

Frequently Asked Questions about Stocks Hall Care Home, St Helens

What types of Care is Stocks Hall Care Home, St Helens registered for?

Older Person Care, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Stocks Hall Care Home, St Helens have?

There are 54 Single Rooms.

What are the Facilities & Services at Stocks Hall Care Home, St Helens?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stocks Hall Care Home, St Helens to the centre of St Helens?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stocks Hall Care Home, St Helens to verify any information. View our terms and conditions. Stocks Hall Care Home, St Helens has an Enhanced Service - more info.