Revitalise delivers breaks that go far beyond traditional respite care, by offering an excellent range of themed breaks complete with daytime excursions, in-house activities and entertainment that give the centres a unique holiday atmosphere.
Revitalise specialises in providing respite holidays for adults with physical disabilities as well as Alzheimer’s and dementia, with 24 hour on call nursing care available and over 50 years experience catering for over 150 different disabilities.
Sandpipers offers a picturesque location within easy reach of some of the North’s best attractions. The centre features a sun terrace and heated indoor hydrotherapy pool. Whether guests want to socialise or relax, the choice is theirs.
Sandpipers has provision for both dual and single occupancy. Guests have a call system and television in their bedroom, as well as en-suite bathrooms with assisted bathing. Specialist equipment including hoists and profiling beds are available on request.
Group: Revitalise Respite Holidays
Person in charge: Darren Holloran (General Manager)
Local Authority / Social Services: Sefton Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Holiday centre/respite care only. Ages 18+.
Single Rooms: 30
Shared Rooms: 4
Rooms with ensuite WC: 34
Facilities & Services: Respite Care • Own GP if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Revitalise Sandpipers: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Revitalise Sandpipers is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Revitalise Sandpipers in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.616 for Revitalise Sandpipers is calculated as follows: ( (149 Excellents x 5) + (52 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 216 Ratings = 4.616
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Revitalise Sandpipers is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 10 Reviews ÷ 7.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Revitalise Sandpipers has a Review Score of 9.6 (9.616) from 18 Reviews
Review submitted from a Postal Card by Richard M (Brother of Resident) on Tuesday 15 May 2018. Relates to May 2018.
My sister has had about 9 weeks stay, which have been enjoyable. Good food and good staff. The excursions have also been very good.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Paz, Marketing Assistant at Revitalise Sandpipers responded to this review on 21 May 2018:
Thank you for your feedback Richard, that's really wonderful to hear. We hope to welcome your sister back again soon! Best wishes.
Review submitted from a Website Submission by Christine E M (Mother of Resident) on Sunday 6 May 2018. Relates to March 2018.
Both my girls asked me to do this. From the last visit, and all the ones before, they love Sandpipers to bits - all your staff are so good to them, it's like home from home. Also, all the day trips out, and when the girls come home after a visit to you they say 'when are we going back to Sandpipers?'. To us, that says it all, how good it is. Four-star service. Thank you.
How likely would you be to recommend Revitalise Sandpipers? Unlikely
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Louise Paz, Head of Marketing at Revitalise Sandpipers responded to this review on 10 May 2018:
Dear Christine,
Thank you for your kind words, we are so pleased to hear your girls enjoy their holidays! The Sandpipers team look forward to seeing them again soon.
Best wishes, the Revitalise team
Review submitted from a Postal Card by Patricia B (Resident) on Tuesday 10 April 2018. Relates to March 2018.
Very clean and happy. Everybody is so helpful and nice.
How likely would you be to recommend Revitalise Sandpipers? Likely
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Louise Paz, Marketing Manager at Revitalise Sandpipers responded to this review on 12 Apr 2018:
Thank you so much for your kind feedback - we look forward to welcoming you again soon at Sandpipers!
Review submitted from a Postal Card by Joyce B (Resident) with assistance of Daughter of Resident/Service User on Friday 2 March 2018. Relates to January 2018.
Very enjoyable stay. Lots of activities and entertainment. All the staff were very caring, kind and considerate. Lovely food and plenty of it.
The young volunteers were like a breath of fresh air. They were very helpful and I especially enjoyed their company during the evening's entertainment.
I highly recommend Sandpipers and would love to visit again.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Paz, Marketing Manager at Revitalise Sandpipers responded to this review on 06 Mar 2018:
Dear Joyce,
Thank you so much for your kind words, we are delighted to hear you enjoyed your holiday at Sandpipers! Please do come and stay with us again soon.
Best wishes.
Review submitted from a Postal Card by David E (Husband of Resident) on Wednesday 31 January 2018. Relates to January 2018.
I am a carer for my wife who has advanced dementia and who is a diabetic. It is therefore not possible to enjoy the holidays we used to. Revitalise Sandpipers is ideally situated overlooking the lake. They have a very dedicated team of managers, nurses, support staff and Volunteers. They have a wonderful hydrotherapy pool and are able to cope with a myriad of disabilities, trips out are arranged which can be taken together or separately if you have different interests. It is very reassuring to know you can have time out and that your partner will be well looked after. Many of the guests I spoke to have visited numerous times and we have made three visits. All the staff are very helpful.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Paz, Marketing Manager at Revitalise Sandpipers responded to this review on 04 Feb 2018:
Dear David, thank you so much for your wonderful feedback. Knowing that you and your wife both benefitted from a break together is the most important thing to us, and we're delighted that you enjoyed the views and the hydrotherapy pool too. Sunset over the Marine Lake is a sight to behold! We hope to welcome you both again soon. Best wishes.
Review submitted from a Postal Card by C C (Respite Resident) on Tuesday 9 January 2018. Relates to November 2017.
Sandpipers is an amazing place as it gives us the opportunity to have a holiday in a safe and wonderful environment. The residents and the staff, well what can I say, they are amazing, warm, understanding and very giving and helpful. We love it at Sandpipers as my husband gets a break from cooking, cleaning, washing clothes, also I get help and I just love it as I get a lovely rest and a holiday as it is the only holiday we have as I am quite disabled. Sandpipers gives you an opportunity to swim, excursions and just have a rest and do nothing.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Paz, Marketing Manager at Revitalise Sandpipers responded to this review on 15 Jan 2018:
Dear Claire,
Thank you for such wonderful feedback, we look forward to seeing you again soon!
Review submitted from a Postal Card by David R (Wife of Resident) on Wednesday 20 December 2017. Relates to December 2017.
First impression was quite upsetting - yet down to earth seeing so many people with such different needs and all needing help at some level. My husband is unable to speak but corresponds with his eyes and expression. All staff and volunteers are so understanding and helpful that any down feelings were soon raised and smiles all round. You cannot feel low at Sandpipers for long as your spirits are soon raised and you feel completely at ease and pampered. If you feel alone or miserable, you will soon be feeling high again.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Paz, Marketing Manager at Revitalise Sandpipers responded to this review on 27 Dec 2017:
Thank you for such a touching review - we are delighted to hear that you felt the benefits of a holiday with us. It is so important for everyone to take time for themselves and even better when surrounded by friends, so we hope to be able to welcome you both back for another break in the New Year.
With best wishes.
Review submitted from a Postal Card by M F (Respite Resident) on Wednesday 15 November 2017. Relates to September 2017.
I spent a weeks break in Revitalise Sandpipers from 23-30 Sept (for disabled and carers) The centre is recognised by the English Tourist Board. Service is better than a hotel. Swimming pool on site. 24-hour medical help available. Bedrooms and en-suite facilities excellent. Food, trips out etc excellent.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Paz, Marketing Manager at Revitalise Sandpipers responded to this review on 17 Nov 2017:
Wow, thank you for such wonderful feedback, Mary! Looking forward to welcoming you to Sandpipers again soon.
Best wishes.
Review submitted from a Postal Card by Jean T (Resident) on Wednesday 8 November 2017. Relates to October 2017.
I wish I could afford to come and live at Southport, every person we were involved with was kind and caring. We were made to feel welcome. I was at Southport three years ago with my husband. My husband died and I was alone, however people came and involved me in everything.
We had a super night out at Blackpool, a nice trip to the Lakes, things I was unable to do alone as I have had broken hips and need help on buses. It was great to feel like a grown-up again. The staff are very reassuring. Thank you. Hope to be back.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Paz, Marketing Manager at Revitalise Sandpipers responded to this review on 17 Nov 2017:
Dear Jean,
Thank you for your feedback and for getting in touch, it is lovely to hear your memories of your visit to Sandpipers. I understand our Bookings Manager has been in contact with you regarding another holiday - we really hope to welcome you to the centre again soon.
With best wishes.
Review submitted from a Website Submission by Jessica T (Respite Resident) on Wednesday 18 October 2017. Relates to October 2017.
I have found them not right. They missed afternoon medication until I told them myself on Tuesday. They know I have depression, anxiety and epilepsy and my carer at my own home gives my medication at 9.30pm and they hadn't given my night medication to me and I felt giving up on my life. So at 10.30pm they still hadn't given me my epilepsy medication and one other medication for something else.
How likely would you be to recommend Revitalise Sandpipers? Neither Unlikely or Likely
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Louise Paz, Marketing Manager at Revitalise Sandpipers responded to this review on 14 Nov 2017:
Dear Jessica,
Thank you for your feedback. We understand that our Head of Nursing and Care Quality has now spoken with you and your carer regarding this matter to address any concerns you had. We were delighted to hear that you enjoyed your holiday and we look forward to welcoming you again soon. If you would like to discuss anything else please don’t hesitate to contact the Sandpipers team.
With best wishes.
Review submitted from a Website Submission by Anne (Granddaughter of Resident) on Sunday 20 August 2017. Relates to July 2017.
My nan spent a week at Sandpipers. She had a fantastic time, the care staff were fantastic, the volunteers were friendly and helped put Nan at ease. She really enjoyed the variety of trips on offer, and the full assistance she was given while on the trips and in the hotel. She is looking forward to her next holiday.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Paz, Marketing Manager at Revitalise Sandpipers responded to this review on 21 Aug 2017:
Hello,
Thank you so much for your email, we are delighted to hear that your nan enjoyed her time at Sandpipers! We look forward to seeing her again soon.
Review submitted from a Website Submission by Ali C (Respite Resident) on Sunday 9 July 2017. Relates to July 2017.
Very nervous on my first visit, which was unneeded, I was soon very reassured by all. All are so accommodating helping you settle you in; I did have problems with night staff; especially with dignity when getting me up early at my request (hence the good rating not excellent for staff, dignity and care).
Amazing activities, range avail, from table tennis, to Boccia; to suit everyone. Activities coordinator is always willing to match everyone's needs.
Despite a large lounge, a quiet lounge would be a good idea away from entertainment so not isolated in bedroom if entertainment isn't for you.
Kitchen staff go beyond means, to make sure you have as good a meal as everyone else if you have complex dietary needs. So thank you, this made it so much easier for crucial nutritional.
There were a few negatives as well, mainly my bedroom not getting cleaned each day which is crucial for someone with a tube/low immune system.
But overall, I would suggest going and I'm planning on returning.
How likely would you be to recommend Revitalise Sandpipers? Likely
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Louise Paz, Marketing Manager at Revitalise Sandpipers responded to this review on 17 Jul 2017:
Dear Ali,
Thank you so much for your feedback, which we have forwarded onto the team at Sandpipers. I’m really pleased to hear that we were warm and welcoming for your first holiday with us and that you enjoyed your stay and our range of activities, but I’m sorry to hear of the issues you raised; please rest assured that one of our management team at Sandpipers will be contacting you shortly to discuss this further so we can ensure it does not happen again.
We look forward to welcoming you back for another Revitalise holiday soon, and if you need anything in the meantime please do not hesitate to contact us.
Best wishes.
Review submitted from a Postal Card by P B (Son of Resident) on Monday 30 January 2017. Relates to January 2017.
Great, another enjoyable holiday at this excellent location.
Special mention to the trainee nurses on placement experience from Edge Hill University.
They were very helpful and extremely supportive towards my elderly mother - 97 years old.
Many Thanks.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Paz, Marketing Manager at Revitalise Sandpipers responded to this review on 30 Jan 2017:
Thank you for your feedback, we are so pleased to hear you enjoyed your stay at Sandpipers! Look forward to welcoming you both again soon.
Review submitted from a Postal Card by Richard M (Resident) with assistance of Son of Resident/Service User on Wednesday 12 October 2016. Relates to August 2016.
On arrival, I immediately felt welcome. Throughout my stay I found all the staff and volunteers in all departments to be friendly. The volunteers were out of this world. They worked to learn my needs and routine. Within the first few days, they understood and carried out my routine well, without asking. The holiday was so relaxing. I never felt rushed. The facilities were great, the hydropool was wonderful. I had such a good time on my week's holiday that I will be booking two weeks next summer. I would certainly recommend Revitalise Southport. Thank you.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Ranger, Marketing Manager at Revitalise Sandpipers responded to this review on 13 Oct 2016:
Thank you so much for such wonderful feedback, we are thrilled to hear you enjoyed your holiday at Sandpipers and look forward to welcoming you again!
Review submitted from a Postal Card by June B (Wife of Resident) on Wednesday 21 September 2016. Relates to September 2016.
My husband has had a stroke and is not able to walk or talk, he won't go into respite so it gives me a chance to enjoy a holiday with him, with all facilities available. Plenty of clean laundry and bedding, he was able to relax and enjoy the marina and sit out in the tranquil gardens. I was able to go out and enjoy a bike ride knowing that if he needed anything, help would be on hand.
The staff went the extra mile to make sure we had everything that was possible and we were offered a trip every day, although we never went.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Ranger, Marketing Manager at Revitalise Sandpipers responded to this review on 26 Sep 2016:
Hello, thank you very much for your feedback. It's lovely to hear that you and your husband both had the respite holiday you needed. We look forward to welcoming you to our centres again soon!
Review submitted from a Postal Card by Margaret F (Resident) on Wednesday 7 September 2016. Relates to August 2016.
I had the most wonderful week at Sandpipers, every day was a laugh a minute. From lovely friendly people at the breakfast table, super young helpers, the nurses, staff and managers all went out of their way to help us. I was in the pool every morning at 8am with my 2 helpers, it was wonderful. I am 81 years old now and it has done my body the power of good as I have osteoarthritis all over my body. I am independent and I use a mobility scooter. Going out every day on trips with our packed lunch was great. And going to the lake district was really wonderful, up and down the river the view was beautiful.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Ranger, Marketing Manager at Revitalise Sandpipers responded to this review on 08 Sep 2016:
Thank you for such lovely feedback, Margaret! The team at Sandpipers are delighted to hear you enjoyed your stay. We look forward to welcoming you again soon.
Review submitted from a Postal Card by James S (Resident) on Tuesday 22 March 2016. Relates to March 2016.
Until the 8th of February I had never heard of this respite care, when I received a leaflet explaining what it offered. By the 12th of February I had booked to arrive on the 20th of February, I had the most relaxing and worry free experience of my life. From using the aqua therapy pool to the massages really made me feel like a new person.
The staff and volunteers couldn't do enough for me, and nothing was too much for them. The food and the times for eating were both excellent.
The Sandpipers rejuvenated me to where I never thought I would ever experience again. This service you provide is second to none and I will forever be grateful for being allowed to have a chance to enjoy this experience. It will live with me for a long time, thank-you for providing me with this opportunity. Revitalise.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Louise Ranger, Marketing Manager at Revitalise Sandpipers responded to this review on 24 Mar 2016:
Thank you so much for your feedback, which I have passed onto the team at Sandpipers. We are thrilled to read that you enjoyed your first visit and we look forward to welcoming you back again soon for another rejuvenating break!
Best wishes, Louise
Review submitted from a Postal Card by Beryl M (Wife of Resident) on Thursday 3 December 2015. Relates to November 2015.
Really enjoyed the variety of trips. The ratio of staff to guests exceeded my expectation. I was particularly pleased with the level of care that was available. The surroundings were beautiful, being on the lake.
How likely would you be to recommend Revitalise Sandpipers? Extremely Likely
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Kelly Lawrence, Marketing Executive at Revitalise Sandpipers responded to this review on 10 Dec 2015:
Hi Beryl, we are pleased that you and your husband enjoyed your stay at Sandpipers. We hope to see you both again soon! Thanks,
Kelly
There are currently no awards/recognitions posted yet for Revitalise Sandpipers
There are currently no Care Home Idol entrants who have performed at Revitalise Sandpipers