Bankhouse Care Home, Poulton-le-Fylde, Lancashire
Bankhouse Care Home, Poulton-le-Fylde, Lancashire
Bankhouse Care Home, Poulton-le-Fylde, Lancashire

Bankhouse offers a wide range of residential care options including dementia, palliative, convalescence and respite care and care for individuals who are living with Parkinson's and Huntington's.

A converted private house, Bank House has been extensively refurbished and redecorated to provide a homely environment allowing residents to feel relaxed and secure. Accommodation includes a mix of single and double bedrooms as well as three premier suites which have their own private access and ensuite wet rooms.

The varied seasonal menu includes an interesting range of highly nutritious meals, while the home ensures there are light snacks available throughout the day and a night-bite menu.

Residents are encouraged to continue with existing hobbies and engage in a wide range of organised activities including cake making, painting and quizzes to name but a few. The Pets as Therapy organisation also visits regularly, bringing friendly animals with them.

Group: HC-One

Person in charge: Janet Barnes (General Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Czech, Thai

Single Rooms: 52

Rooms with ensuite WC: 9

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Bankhouse Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Bankhouse Care Home has a Review Score of 8.6 (8.563)

The Review Score of 8.6 (maximum of 10) for Bankhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Bankhouse Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.986 for Bankhouse Care Home is calculated as follows: ( (49 Excellents x 5) + (61 Goods x 4) + (24 Satisfactorys x 3) + (9 Poors x 2) + (3 Very Poors x 1) ) ÷ 146 Ratings = 3.986

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.577 Points relating to the number of positive Reviews for Bankhouse Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10.4 Target = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    6
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bankhouse Care Home?

  • Extremely LIKELY
    7
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Bankhouse Care Home

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My elderly mother entered Bankhouse last month after a period in hospital. She sadly passed away after a relatively short period. The nursing, care and administrative staff were all wonderful - they could not have done more to help my mother. They also made it as easy and caring as possible for my family and I who were obviously in a strange environment under difficult circumstances. We were pleasantly surprised by the friendly atmosphere and the warmth of the staff who at times are working under quite stressful circumstances. Thank you to them all.

How likely would you be to recommend Bankhouse Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

We always find everyone here cheerful and helpful, ready to assist in any situation. We are so relieved that my dad is receiving such good care and is in such capable hands. Bankhouse Care Home also maintains a high standard of hygiene and cleanliness.

How likely would you be to recommend Bankhouse Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Bankhouse Care Home responded to this review on 04 Oct 2017:

Thank you for your review. It is lovely to hear that your dad is well cared for, this must give you peace of mind.

A very friendly happy atmosphere, very clean. Staff are very helpful and hard working. Nothing is too much trouble and they always have a smile for everyone. I have attended a number of events and summer fairs including, Macmillan coffee afternoons, Christmas fairs and had a lovely time, each time and always well organised and friendly.

How likely would you be to recommend Bankhouse Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Bankhouse Care Home responded to this review on 04 Oct 2017:

Thank you for your review. It is so nice to know that you enjoy the different things on offer and that you find a friendly atmosphere when you visit, it is the little things like a smile that makes all the difference.

My friend has been resident here only a short while, but we have found the experience very positive and friendly.

The staff are caring and kind and very helpful.

How likely would you be to recommend Bankhouse Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Bankhouse Care Home responded to this review on 03 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Overall, my husband is very happy to reside here, now that I am unable to care for him at home.

The staff are caring, pleasant and willing to assist residents and visitors alike. My one concern is that staff are too few in numbers, in my opinion. I am impressed that they always do their best in spite of staffing levels.

It would be good if there were more trips organised for outside of the home, but this would require available transport which is suitable for residents. Should be considered by senior management. I await new owners/managers style etc with interest.

How likely would you be to recommend Bankhouse Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Bankhouse Care Home responded to this review on 03 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The home is set in a garden and is clean and well furnished.

The staff are pleasant and work in the best interests of patients, but at times, seem overworked. Sometimes there appears to be insufficient staff. Agency staff are used - who are very efficient - but do not know the history and personal preferences of the patients (not their fault). My husband appears to be comfortable and accepting.

How likely would you be to recommend Bankhouse Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Bankhouse Care Home responded to this review on 27 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The downside; I was resident for one month and had to prove I did not have Alzheimer's disease. I had a communication problem with the medical nurse, one night my sleeping pill was not given then two nights later I was given two. Another night I was one pill short which came an hour later. There was a shortage of decent sized drinking mugs and the odour on the second floor was strong. My bedlinen was only changed once. Only able to converse with one resident. The upside; The site is nicely situated, the rooms are quite good. The staff were pleasant and the handyman very helpful. The food was quite good but delivery to the room erratic and could be better organised.

How likely would you be to recommend Bankhouse Care Home? Extremely Unlikely

Average Rating: 

 3 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Rachel Elliott, Customer service Administrator at Bankhouse Care Home responded to this review on 03 Aug 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

The care home has a lovely welcoming atmosphere. All the staff are friendly and cheerful and enthusiastic. My grandmother seems comfortable and well cared for and enjoys the food.

How likely would you be to recommend Bankhouse Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Service Administrator at Bankhouse Care Home responded to this review on 27 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Having looked at a few nursing homes for mother-in-law, my husband and I immediately liked the "feeling" of Bankhouse. We were right to choose it as the staff are very friendly and approachable and do a good job. Mother-in-law says the food is mostly very good. I think they are trying to improve with activities but not all elderly people want to be bothered with them. Maybe water provided in the rooms would be good.

How likely would you be to recommend Bankhouse Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer Service Administrator at Bankhouse Care Home responded to this review on 27 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

A big thank you for organising my fathers 90th Birthday, it was a very special day.
My father will not normally venture out of his room and if it wasn't for the support of the staff, this celebration would not have materialised.

How likely would you be to recommend Bankhouse Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Bankhouse Care Home responded to this review on 08 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Our dad was 90 on 15/6/16. On the 18/6/16 the home provided a lovely birthday celebration for our dad, everything was lovely and it's all thanks to entertainment manager that we managed to get dad in the conservatory for 3 hours. This is the first time since Christmas he has clear out of him room, so all in all it was a wonderful day!

How likely would you be to recommend Bankhouse Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Safety / Security: Satisfactory

Emily Wilson, Customer Service Administrator at Bankhouse Care Home responded to this review on 08 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

On first viewing we thought this care home would be ok and booked our neighbour in for one month post knee replacement. Within days I could see that the patient wasn't happy, tiny room, noisy day and night food inadequate and the continual leaving for hours just sitting in the lounge with no stimulation, we thought that with the brand name of this care provider (who I worked for in the past) we thought she would get the care and support needed for recovery. We very soon sourced a different care facility for her, hence she left after ten days. No water available. The cost does not equate to the care provided. Food and interaction should be of importance to these elderly people and this home didn't live up to any of these.

How likely would you be to recommend Bankhouse Care Home? Extremely Unlikely

Average Rating: 

 2 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Very Poor

Staff: Poor

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Very Poor

Value for Money: Very Poor

Rose Pickering, Customer Service Administrator at Bankhouse Care Home responded to this review on 24 May 2016:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. If you would like to contact our customer services team you can email feedback@bupa.com so that we can discuss this feedback further. The Bupa Customer Care Team.

Whilst visiting my mother in Bankhouse Nursing Home, I was taken ill and I would like to record my thanks to two members of staff.

The Sister in charge came to my assistance and carried out my temperature, blood pressure etc. She stayed with me during my episode and even asked me if I would like to lie down. Eventually after about an hour, it was decided I should go home and another member of staff organised for a wheelchair to be brought to me. He then pushed me to my car, ensured I got in safely, and drove me home. He then organised for someone to call and collect him from my home and return him to Bankhouse.

How likely would you be to recommend Bankhouse Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

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