Barchester Laurel Bank Care Home

Laurely Bank has a lovely atmosphere and great staff. The staff make every effort to maker sure my mother is well looked after. Laurel Bank is a nice place to visit and I always enjoy my visits and interaction with the staff! Although its not an ideal situation for Mum being disabled the staff are great helping her to cope - of course its not perfect but in comparision to all the care home's in our area its the best by a mile!

All the staff seem very pleasant, and genuinely fond of the residents, and give them good attention, at all times. The food is of high quality, although not always very hot. Jobs requested do not necessarily get done quickly - if at all. We were not the only people to request, on behalf of the person we visited, that her bed be turned through 90 degrees, so that it was under the window, but it never happened. Nor did the haircut asked for. Good care is provided, generally, but our friend did not seem to us to be sufficiently stimulated, so was quite isolated.

I have been generally very pleased with care at Laurel Bank. Any issues have usually been quickly resolved. The staff are very caring and attentive and patient. My aunty enjoys the excellent food and likes to join in or observe many of the activities - They are of a high standard and varied. The home feels like a family, hugs are frequent and staff give extra thought to how they work and what time they give to residents. Much as my aunty would like to live back at her home, she realises that the experience she gets at LB is far above average. I love having her nearby and being able to visit at any time.

When my brother first arrived at Laurel Bank he found it very hard to settle, but with the help of the staff and the activities in which he was involved, he became less aggressive, thanks to the attention given by members of staff. It was pleasing to learn that he was more settled. On one occasion late afternoon, I returned him to his room only to find that there was no bedding in place. On a further occasion he was sat in a lounge, only for me to see that very obviously, he was sat in his own urine - his trousers were very wet. Overall his experience at Laurel Bank was of the highest quality with only those two little blips. Returning to his involvement in activities those members of staff responsible for his care were superb with the attention and how it was given, even to the extent of making him smile on occasions.

Very friendly and personable, always available to any issues/ concerns and address them very quickly. Management and leadership excellent. I would recommend highly.

We will always think of you fondly Xx

Admitted for nursing care that quickly became palliative. Full and personally tailored pre-admission assessment of complex needs resulted in a smooth admission. Received first-rate personal nursing and end-of-life care. Communication compassionate and excellent throughout what was a challenging time for her and us. Thank you.

Open day celebrations. Music, dancing, games, raffles, opening of the new shop, & so much more. A brilliant day so well organised. Well done!

Driver and all carers courteous and competent - I would definitely recommend it to others.

My 103 birthday was unforgetable

Thank you all.

Absolutely fantastic, genuinely caring staff. They worked so hard to make sure my dad had a happy and fulfilling life. They gave my dad an excellent service and helped him settle in and enjoy life when living at home was no longer possible. Moving to a nursing home was very difficult for all concerned and Laurelbank really helped us through it.

I just listened to the radio and heard about the celebrations for a 103 year old lady, and honestly, I hope whenever this day is thought about or spoken about, it's with nothing but pride. Laurel Bank & everyone that helped need to be just so proud of the work they put in and how they make a place for residents to continue living their lives. I always say Laurel Bank is made of magic but I think this is a reminder to all, that magic is made at Laurel Bank. A place where despite the age, dreams still can come true. People would be lucky to have family or friends stay here. It really is so wonderful with great management, great staff & lovely residents!

For making his stay a pleasant one.

Laurel Bank has been exceptional in caring for my mum following an emergency short-term stay due to a fall. It quickly became clear she needed permanent care, and the manager and deputy manager made the transition seamless, ensuring all her needs were met. The administrator handled the administration efficiently, making the process stress-free. The entire team-nursing, care, and housekeeping-provides outstanding, attentive support. Special thanks to the Pink Ladies, whose fantastic activities have truly lifted my mum's spirits. We're so grateful for the kindness and dedication of everyone at Laurel Bank!

The home has such a wonderful, homely and caring feel as soon as you walk in the building. The care and kindness shown in so many ways, from reception area, laundry, kitchen and care/nursing staff, they all work so hard to ensure that residents are as happy, content and looked after as can be. Thank you all sincerely.

Thank you from the bottom of my heart.

Mum is making very good progress at Barchester Laurel Bank Care Home, both medically and mentally. The recent trips out to a cafe and the park were very much enjoyed by her, the encouragement by the activities coordinator has been particularly outstanding. Mum is also able now to take most of her meals in the dining room and is enjoying the company.

Word-of-mouth recommendation caused me to choose Barchester Laurel Bank Care Home for two week's respite care. Warmly welcome - all staff are loving and caring. Room is spacious, decor tasteful, surroundings quiet and restful. Dining room is light and airy, spotless, white damask tablecloths and napkins. Lounge and quiet lounge - chairs and settees arranged randomly - not in long lines or circles with everyone staring at each other. Decorations throughout immaculate. Food always hot, plates hot and well presented. Even after a short stay, I am impressed and overall, I know this home is well-run and the word I would use to describe it is outstanding! I could write more.

Cannot fault it in any category.