Barchester Laurel Bank Care Home, Lancaster, Lancashire
Barchester Laurel Bank Care Home, Lancaster, Lancashire
Barchester Laurel Bank Care Home, Lancaster, Lancashire

Laurel Bank provides residential and 24 hour nursing care along with respite and convalescent care in the Lancaster area.

The team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Many activities are organised both at the care home and out in the local community for residents to get involved with.

The home takes pride in its garden winning the annual Barchester in Bloom competition.

Group: Barchester Healthcare Ltd

Person in charge: Fiona Cook (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 65

Shared Rooms: 1

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Laurel Bank Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9 Barchester Laurel Bank Care Home has a Review Score of 9 (8.970)

The Review Score of 9 (maximum of 10) for Barchester Laurel Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Barchester Laurel Bank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.373 for Barchester Laurel Bank Care Home is calculated as follows: ( (126 Excellents x 5) + (39 Goods x 4) + (26 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 201 Ratings = 4.373

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.597 Points relating to the number of positive Reviews for Barchester Laurel Bank Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 8 Reviews ÷ 13.4 Target = 0.597

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    2
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Laurel Bank Care Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Barchester Laurel Bank Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • more

We really enjoy coming to see our work friend, now an elderly resident in your beautiful home. We are made to feel so welcome. The reception/cafe is so upmarket and her room is always very clean and tidy. She enjoys her meals with a little help. Her bedroom view is really amazing, she says she is most happy with all the staff and feels safe, for this we are most thankful. The home is set in the most wonderful grounds/gardens.

We thank you from us and her family members.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wayne Clifford-Lund, Activites Coordinator at Barchester Laurel Bank Care Home responded to this review on 31 Jan 2018:

Hi Thank you for your comments, we are so happy that your friend is happy with the service she receives and happy that you enjoy coming to our home. We will pass your comments on to the staff - do you know which unit your friend is on so we can make sure that the care staff receive this feedback because it is nice for them to know that they are all doing a fantastic job caring for the residents.

My wife has been a resident in Laurel Bank Care Home, Lancaster for the last 16 months or so. We as a family continue to be really happy with the excellent service provided by the management, nurses, carers etc. The home has a lovely and brilliant atmosphere both to residents, family and visitors and enjoys a good and deserved reputation throughout the Lancaster area. Top class and well deserved. Thank you very much

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Wayne Clifford-Lund, Activities Coordinator at Barchester Laurel Bank Care Home responded to this review on 11 Dec 2017:

Thank you for your comments I will ensure that the General Manager see this and I will pass your comments onto the floor staff on which your wife is on.
I am happy that you and your family are happy with the care that your wife has been receiving since coming to Laurel Bank. It's very nice to have good positive feedback. Please do let us know if we can be of any assistance to you in the future.
Kind regards.

I am very happy with the care my mother's receives at Laurel Bank. The staff are amazing, very caring and understanding. They try very hard to find out what is important to the residents and adapt to ensure they feel supported and cared for. They talk to me each time I visit to let me know how she is doing and listen to my suggestions. The manager is great and nothing is too much trouble. Thank you

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Is manager a cardboard cutout?
All food overcooked.
Lost items of clothing.
No help/care - everyone says "just a minute". Turns into 35mins or 1 hour.
Only one shower in 8 days. Bed not changed at all.
To say "I know" is not enough.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Satisfactory

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Very Poor

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Very Poor

Rooms: Good

Value for Money: Very Poor

Mel Thomas, General Manager at Barchester Laurel Bank Care Home responded to this review on 20 Oct 2017:

Thank you for your comments. I was on holiday at the time of your stay, so now on my return I am investigating your concerns. I am sorry your stay with us was not a success, but can assure you that I am giving your comments my full attention.

Overall Laurel Bank Care Home is good. Often care staff level is low. They seem to disappear altogether. There have been a couple of instances where no care staff at all and resident had fallen so visitors had to help! Nursing care is good high levels of staff turnover. The chef is brilliant.

How likely would you be to recommend Barchester Laurel Bank Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

The reception is deceptive. The cups are nice and bathroom decorated. The resident's bathrooms are without tiles etc. and the crockery is cheap.
When my friend is ill and in his room, I have found him in bloody sheets. I have had to ask for glycerin lollipops to clean his mouth, a dressing for an injury on his hand, medication and cold drinks have been left by his bed. Staff working 17-hour shifts.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Unlikely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Mel Thomas, General Manager at Barchester Laurel Bank Care Home responded to this review on 23 Aug 2017:

Thank you for your comments. I have now looked into your concerns and have spoken to the family and the issues are resolved. We like to deal with any problems as they arise, so they can be addressed quickly. It is difficult to please all residents regarding activities, but we do have a varied programme and try to personalise these. Our longest shift is 12.5hrs, but in exceptional circumstances the staff may offer to work extended hours, but this is not normal practice.

The care home always has the best intentions in mind for my mother. The home itself is clean, pleasant, inviting and homely with good facilities. Staff are approachable, caring and conscientious. They have a friendly family approach to care and my mother considers the staff as friends, not carers. We looked at many homes but are so glad we chose this one for my mother's ongoing care. 2 years into her care and she is very happy and comfortable in her surroundings and with the wonderful people who look after her.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Rooms: Good

Mel Thomas, Manager at Barchester Laurel Bank Care Home responded to this review on 25 May 2017:

Thank you for your comments. I am so pleased that you are happy with the care that your mum receives. It is a pleasure to have your mum live with us.
We have increased our activity hours with the aim of having more scope for personalised activities.

My Dad has been in Laurel Bank for 4 months now and we have nothing but praise for the home, the staff, the management, the care, the food, the room, the facilities, the activities - even the lovely fresh clean smell. My Dad has been treated with love and respect at all times. We were fearful of the care that he would receive before he was admitted but we needn't have worried. From the welcome at reception, through the way the admin is handled right through to the bedside care, we have been truly impressed. I would have NO hesitation at all recommending Laurel Bank to anyone.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was bedridden for most of her stay (approximately 8 months). Everyone who came into the room when I was there treated her with great respect, care and kindness. My mother had no complaints about the care or food. I really felt that everyone tried very hard to make us both feel comfortable and at home. Even as my mother became more ill, everyone still treated her the same.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Very good staff.
Food - not at all enjoyable (as is most institutional food)
No staff at reception (entrance) at weekends!

How likely would you be to recommend Barchester Laurel Bank Care Home? Neither Unlikely or Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Mel Thomas, General Manager at Barchester Laurel Bank Care Home responded to this review on 27 Mar 2017:

Thank you for your feedback and comments.

The menus are seasonal and changed every 3 months. Residents are seen and asked daily by the chef what choice they would like, if they don’t like the menu then there is an alternatives menu. I will ask the chef to revisit Ms Carne regarding her menu choices.

The reception area is manned Monday to Friday. Out of hours and weekends access to the home is a bell on the outside, which when rung, staff respond to by asking who is there and opening the door. The coffee area is available in Reception. Unfortunately, at this time we have not the ability to offer a receptionist on duty every day. Monday to Friday is the busiest time for visitors and for GP visits etc, so this is the priority at this time; of course this may change in the future.

The initial phone call with the home manager inspired confidence that the care and services offered would be excellent, which they proved to be. The staff are all keen, caring and efficient in their duties, giving individual tailored care but taking the time to communicate to the family when they visit at an appropriate level. The home environment is clean and bright, any problems rapidly solved by the maintenance team. The food is freshly cooked with plenty of choices, individual meals are provided if required, also allowing family to eat with their parents at Christmas, which was wonderful. I could not recommend this home more highly. Everyone from the laundry staff, administrators, catering and care staff all strive to offer a wonderful service making me feel confident. My elderly parents are very very well looked after.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our experience of Laurel Bank was extremely positive. My mother spent the last few months at Laurel Bank. Everyone from the management, nursing and care staff were marvelous. Her care and comfort were a priority. My mother was happy, peaceful and contented.
We wish she could have had longer there to enjoy everything that Laurel Bank has to offer.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care Father received in Laurel Bank throughout his three year stay could not have been better. From his first day, all the staff did everything they could to make him feel at home, and latterly, when he needed more help, were always thoughtful and caring.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My stay in respite at Laurel Bank has been superb, everyone from nurses, carers, kitchen staff and cleaners have made my stay fantastic. If you want or need anything you only have to ask and it's sorted for you. The food has been lovely, great choices on the menu and served out beautifully. Everyone is treated with dignity and it's a very happy place always lots of laughter which makes me very comfortable.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This month my mother passed away and we have been so impressed by the professional and caring care that all staff extended to both my mother and us her family. There have been some exceptional examples of care form some exceptional members of staff and the general level is also very very good. After her death this care has continues towards us and we will greatly miss Laurel Bank and the team.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My sister got the best care she could have in the short time she was there on palliative care, the staff were excellent.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Laurel Bank for seven years. She has complete needs, dementia/severe needing full care. Insulin dependant diabetes and cannot walk. Excellent medical care, excellent nursing care good communication with myself. They have looked after my mother as if she were a family member.

How likely would you be to recommend Barchester Laurel Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

April 2017

February 2016

September 2015

Job Vacancies

Staff Profiles

Fiona

Fiona Cook

Job Title: General Manager

Joined: 2017

Description:

Hi, my name is Fiona, and I am the General Manager here at Laurel Bank. Welcome to our website!

I have been nursing for over 30 years and have spent over 10 of those managing care homes in the north of England.

If I or one of the team can be of any assistance or you have any queries, please do not hesitate to give us a call on 01524 388980.

Lisa

Lisa Lothian

Job Title: House Manager - Head of House Keeping

Joined: 2002

Description:

Lisa is our house manager and, along with her team, works hard to maintain the highest standard of cleanliness, ensuring that the home is always looking its best. The housekeeping team are also responsible for all the laundering within the home. Lisa is a member of Barchester’s North West area Health and Safety support team.

Lisa

Lisa Hall

Job Title: Deputy Manager

Joined: 2018

Description:

Welcome to Laurel Bank Care Home my name is Lisa Hall, I am the newly appointed Deputy Manager working closely with the Registered Manager Fiona Cook and clinical nursing team. I have worked within the health care field for 22 years in a vast variety of clinical roles, beginning my career as a Health Care Support Worker working my way up to Registered General Nurse having successfully gained my NMC registration in 2011. In the past I have gained experience working for Lancashire Care Foundation Trust as a District Nurse where I gained much of the experience and clinical knowledge I hold today. My passion and drive within the Health Care Field enables me to support and provide the most current and up to date Gold Standard Care within Adult General Nursing Care. I am also a qualified nurse mentor working closely with the local universities to support Student Nurses in their professional development.

Wayne

Wayne Clifford-Lund

Job Title: Activities and Lifestyles Coordinator

Joined: 2015

Description:

Wayne is responsible for coordinating activities at Laurel Bank Care Home. His role is to ensure residents get as much fulfilment from activities and maintain there lifestyles as much as possible and ensure these help with their wellbeing.
He also ensure that there is a variety of activities going on each week for all residents and that they continue with there hobbies and likes that they would of at home before coming into Laurel Bank.
Organises entertainment and trips out.

Deborah

Deborah Kemp

Job Title: Administrator

Joined: 2015

Description:

Deborah will be very happy to sit down and talk with you, over a cup of coffee, about any concerns you may have regarding the financial aspects of living in a care home.

No image found

Wojciech Pawlowski

Job Title: Head Chef

Joined: 2009

Description:

Wojceich and his team cater for resident’s individual dietary needs and ensure that our seasonal home cooked menus offer choice, nutrition and quality.

David

David Ingle

Job Title: Maintenance Manager

Joined: 2004

Description:

All the staff and residents at Laurel Bank are proud and pleased to announce that 2013’s winner of the Barchester Care Awards in the Maintenance Champion category is David Ingle our very own Maintenance Champion. David’s well deserved recognition was announced at an awards afternoon held in the grand surrounds of Coombe Abbey in Warwickshire. At Laurel Bank, David ensures that the home is consistently well presented and maintained to an exemplary standard. This is also partly down to his excellent maintenance documentation and organisation.

Emma

Emma Christie

Job Title: Admin Assistant

Joined: 2015

Description:

Emma is always there with a welcoming smile to help you with any queries you may have regarding Laurel Bank Care Home

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Laurel Bank Care Home