Thelwall Grange Care Home

Weaste Lane, Thelwall, Warrington WA4 3JJ

Thelwall Grange Care home offers residential care and respite stay.

The home is undergoing a complete refurbishment to make the home    appealing and safe for all residents.

A new manager, Carol Everton, has been appointed who has an excellent record at her previous care home. Her challenge is to turn Thelwall Grange Care Home into an even better home with an excellent reputation.

A number of new experienced senior carers and carers have been employed. They are all trained from Level 2 right up to Level 5 NVQ and fully trained in dementia care.

Activities will take place seven days a week including regular entertainers and other events organised by two activity co-ordinators.

Food is freshly prepared onsite by the home's chefs each day. Menus offer a variety of balanced, nutritious meals.

Group: Staffordshire Care Ltd

Person in charge: Carol Everton (Manager)

Local Authority / Social Services: Warrington Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: EMI.

Single Rooms: 33

Shared Rooms: 7

Rooms with ensuite WC: 4

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Thelwall Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Thelwall Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Thelwall Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for Thelwall Grange Care Home is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.106 Points relating to the number of positive Reviews for Thelwall Grange Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.4 Target = 0.106

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Thelwall Grange Care Home has a Review Score of 7.9 (7.898) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thelwall Grange Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Thelwall Grange Care Home

  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

Mum had lived here for just over 18 months and all I can say is FABULOUS. The staff- all of the staff -are caring and always there for you.
Sadly we have had to move mum to a Nursing Home and we were gutted we had to go.
Mum was so settled and so well cared for it was really difficult as a family to move her from here.
I personally have made a lot of friends here and will miss the place and people a lot.
All I will say is you couldn't choose a better Care Home anywhere else.
Thanks to everyone for all you have done for mum.

How likely would you be to recommend Thelwall Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My Aunt had been in another care home for the past few years, but after a period of hospitalisation, she was unable to return. Thelwall's past history was not good, but I was aware the home was under new management and I decided to opt to place my Aunt with them. I had nothing to worry about, the level of care was exemplary, food, cleanliness of the unit, attention from the staff were all of a very high standard. Sadly, my Aunt died after some three months at Thelwall, my only regret being she had not had the opportunity to spend longer in such a caring home with such a wonderful vista around the premises. Any care home is only as good as the staff and the management that are employed. On the evidence, I saw they are all assets to the organisation and in turn, such skills can only benefit all residents.

How likely would you be to recommend Thelwall Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Submit a Review for Thelwall Grange Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Thelwall Grange Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Thelwall Grange Care Home