Laurel Mount, Keighley, West Yorkshire
Laurel Mount, Keighley, West Yorkshire
Laurel Mount, Keighley, West Yorkshire

Laurel Mount is a 34 bed nursing home set in its own landscaped gardens, including the original Victorian Pavilion. It is situated in the Highfield area of Keighley and is a property of character which has been able to retain some of the original features.

The local bus route has a bus stop located conveniently at the main gate, facilitating a link with the local community. The staff at Laurel Mount are dedicated to the care of the elderly and give a high level of support to clients using a person-centered approach.

Laurel Mount enjoys a low-level of staff turn-over ensuring continuity and consistency of care delivered in a professional yet homely and relaxed manner.

Prospective clients are welcome and encouraged to visit without prior arrangement.

Owner: C C A Bolland

Person in charge: Judi Wardrope (Registered Manager)

Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 24

Shared Rooms: 5

Rooms with ensuite WC: 5

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Laurel Mount: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Laurel Mount has a Review Score of 9.6 (9.646)

The Review Score of 9.6 (maximum of 10) for Laurel Mount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Laurel Mount in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for Laurel Mount is calculated as follows: ( (67 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 96 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Laurel Mount is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Laurel Mount?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Laurel Mount

  • Daughter of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My sister moved to Laurel Mount in October this year, following her cancer diagnosis. From day one, she received a level of care which I consider to be exemplary.
All staff, from management, nurses, care assistants, catering and domestic aspects, responded with a genuine warmth and compassion and real professionalism throughout my sister's nine week residence.
I can't thank them enough.

How likely would you be to recommend Laurel Mount? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I continue to wholeheartedly recommend this care home.
This summer I witnessed a male resident proving extremely difficult when nurses were trying to get him to the toilet (for which he needs a hoist). The two staff charged with getting him to the w.c. went about their duties in a pleasant, matter of fact way, convincing the resident that he needed to be taken to the toilet. They succeeded. There was no distress to him (he was probably just not in the mood to be hoisted out of his chair), having convinced him that it needed to be done without making a big issue out of it. A textbook case.
It struck me that this care staff really know exactly how to deal with recalcitrant patients. They just sit with them and calmly convince them. It's a joy to watch because they are so skilled at their job - and it's a very difficult skill they need to have. All credit to them.
With my own mother, the treatment is similarly wonderful. There's a real personal touch that the staff know how to provide.

How likely would you be to recommend Laurel Mount? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Laurel Mount provides a homely, comfortable safe environment. The outstanding feature is the personal, caring and engaged attitude of the staff. Residents are treated as individuals. All staff from management, nursing, care staff and domestic staff seem to have a genuinely caring approach and a real knowledge of the resident's needs.

How likely would you be to recommend Laurel Mount? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very pleased with the way my uncle is being cared for. The staff are considerate and dedicated.
Some staff have their own relatives in Laurel Mount - A sign of confidence.

How likely would you be to recommend Laurel Mount? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been at Laurel Mount for 5 years and the level of care has increased due to a lack of independence. So it's a great comfort to know that she is being well looked after by professional, caring staff.
I am always kept up to date with my mother's welfare and consulted when decisions are made.
I would recommend Laurel Mount to anyone wishing to place a loved one in care.

How likely would you be to recommend Laurel Mount? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother first came to Laurel Mount when she needed respite care and when full-time residential care became necessary, she immediately chose to return to Laurel Mount. It is warm and welcoming with a strong sense of community. Staff are friendly, professional and approachable. My mother receives excellent care appropriate to her needs. Her room is small but comfortable, there is lots of social interaction and appetising home-cooked food. My mother settled into Laurel Mount very quickly and is obviously happy and well cared for.

How likely would you be to recommend Laurel Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a lovely place, it's so homely. Staff are so friendly and my grandad is finally settled in a place he is happy to spend the rest of his days.

How likely would you be to recommend Laurel Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has experienced a lot of nursing and care homes, but this one stands out for our family. My father is treated with dignity and care. It is a friendly and clean home. The staff are caring and all willing to assist with any concerns. My father is more settled here and we worry less about him since he's been there.

How likely would you be to recommend Laurel Mount? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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