Troutbeck Care Home, Ilkley, West Yorkshire
Troutbeck Care Home, Ilkley, West Yorkshire
Troutbeck Care Home, Ilkley, West Yorkshire

Troutbeck Nursing Home is located close to Ilkley Moor and within easy reach of Ilkley Town Centre. The local “hopper” bus stops at the bottom of the home’s drive providing easy access. Local shops, library, hairdressers, surgery and pharmacy are all within easy walking distance.

The property started life as a hotel in the 1850s and is ideally located on the edge of Ilkley Moor - many rooms have landscape views of the surrounding valley.

Troutbeck provides accommodation for 54 residents. All rooms have en-suite toilet and wash basin, some have en-suite shower or bath. All rooms are fully carpeted and decorated to a high standard. Each room contains a television, nurse call system, fire detection, bed, wardrobe and chest of drawers.

A purpose built extension was completed in 2007, creating an additional 16 bed en-suite unit overlooking the grounds. The main dining room and lounge, which feature a baby grand piano, both offer stunning views of the Wharfedale Valley. The second dining room is located above the original hydrotherapy pool and features a striking stained glass ceiling. The home has a fully licensed bar.

Residents can enjoy the well maintained gardens, large patio area, roof top patio area and separate sun lounge during summer months. Two car parks cater for disabled visitors, ambulances and visitors and the care home.

Group: Maria Mallaband Care Group Ltd

Person in charge: Belinda Dennis (Care Manager)

Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Troutbeck Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 14 Feb 2018

We offer Nursing, Residential, Physical Disabilities, Respite & Day Care. Call in for a coffee and meet the home manager & care team

Reviews

9 Troutbeck Care Home has a Review Score of 9 (8.997)

The Review Score of 9 (maximum of 10) for Troutbeck Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Troutbeck Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.349 for Troutbeck Care Home is calculated as follows: ( (77 Excellents x 5) + (54 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 152 Ratings = 4.349

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.648 Points relating to the number of positive Reviews for Troutbeck Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.8 Target = 0.648

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Troutbeck Care Home?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Troutbeck Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1

Very pleasant and caring home, caring staff and very pleasant surroundings.

How likely would you be to recommend Troutbeck Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the care at this care home to be excellent.
The staff are always kind and caring, considerate and professional. I am completely at ease knowing that my mother is in, to me, the best place that she could be where all her needs, physical and psychological and emotional are met and she is well cared for.

How likely would you be to recommend Troutbeck Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have visited church friends in Troutbeck Care Home over many years and have always received a warm welcome and always felt happy with the level of care being given.
I have been in three times last week to a friend having end of life care. The person and family were very comfortable. The staff attentive and caring. Well done.

How likely would you be to recommend Troutbeck Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

I am aware the home failed inspection however in recent months, there has been a great improvement with a new manager and deputy. I find all staff helpful and sociable. My mum needs 24/7 care and I am happy she receives is here. All is clean and tidy. My mum is in bed all the time so I don't see much in entertainment but for others, it seems good if you are benefitting from it. The food seems good but I would like to see more fish (salmon) and chopped food for mum who is 94 years and cannot chew. Overall, much improved and good overall.

How likely would you be to recommend Troutbeck Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Fran Walker, Sales & Marketing Coordinator at Troutbeck Care Home responded to this review on 30 Oct 2017:

Thank you for your review. We are pleased that you have felt an improvement with a new Home Manager and Deputy in the post to lead the team. With regards to mealtimes, we are always happy to take requests from residents and suggestions from visitors. We work with our chefs to ensure all dietary needs are catered for, including those on a soft or puréed diet. Please do not hesitate to contact us if you would like to discuss further

After looking at many care homes, I viewed Troutbeck. First impressions were excellent, management, staff and surroundings were most impressive. Certainly not the cheapest of options but in my view the best I had looked at.
I have now trusted the ongoing care of my elderly father to Troutbeck.

How likely would you be to recommend Troutbeck Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home has been struggling over the last few months with staffing levels. Promised one thing then never happens. Staff, of whom many are good are very structured with the care they give. Activities improving, new staff in place.

How likely would you be to recommend Troutbeck Care Home? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Fran Walker, Sales & Marketing Coordinator at Troutbeck Care Home responded to this review on 30 Oct 2017:

Thank you for your review. As you have mentioned we have new staff in place to address the staffing levels and reduce the need for agency. We are glad you have seen an improvement. We would be more than happy to discuss with you to elevate any other concerns.

My Father went into the Troutbeck for palliative care. From the moment he arrived, he was made very welcome and treated with dignity and respect. The care he got from all the staff, and that includes office staff, housekeeping staff, catering, carers and nurses was excellent. When he died the family was treated with compassion and dignity.

How likely would you be to recommend Troutbeck Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff at Troutbeck Care Home, Ilkley, treated my mother with care and compassion during her lengthy stay, and especially so during the final few days.
They did all they could to make her feel comfortable and were very friendly and welcoming to visitors like myself too.
They are a great team and I would not hesitate to recommend them to anyone else looking for a suitable home for their relative.

How likely would you be to recommend Troutbeck Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very pleasant atmosphere and caring, staff. My mother seems happy and I think is looked after very well. She sometimes says there is a shortage of people available when she wants someone but I have always found everyone helpful. Everyone is very friendly.

How likely would you be to recommend Troutbeck Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My wife is well looked after. All the care is done with respect and carefully. I am entirely satisfied.

How likely would you be to recommend Troutbeck Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The building, with its high ceilings and a variety of community rooms/dining rooms, helps with the ambience and the sitting out areas help. My brother's main upset, and I did agree with him, was that back in 2013/2014 a lot of the care staff had difficulty with English. We are both happy that the present care staff are comfortable with English. It's not the nationalities that upset the residents but the extra complications confusion of trying to understand basic requests, never mind the hearing loss.

How likely would you be to recommend Troutbeck Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jackie, marketing at Troutbeck Care Home responded to this review on 26 Aug 2016:

Thank you for your kind comments and we are pleased that you can see that everyone has worked hard over the past few years to maintain a high level of care.

My mother uses this home for respite care. The room is always well prepared and comfortable. The staff are so welcoming and treat her with kindness and respect. She is a vegetarian and the catering team do their utmost to meet her needs. She loves this place and refuses to go anywhere else!! When the time comes for her to seek permanent placement, I would certainly use Troutbeck!

How likely would you be to recommend Troutbeck Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would like to say how delighted I am with my mothers care during her stay at Troutbeck, they made her final days very comfortable. They were caring, considerate and professional at all times. They made her special food and made sure she was able to eat it. Made sure she had her medication and was kept very clean. She was offered daily activities.

How likely would you be to recommend Troutbeck Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Troutbeck Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Troutbeck Care Home