Copper Hill Care Home

Church Street, Hunslet, Leeds LS10 2AY

A purpose built home situated in the quiet residential area of Hunslet, Copper Hill Care Home offers care for those living with dementia, Huntington's and Parkinson's as well as offering palliative care.

Copper Hill is separated into five houses to allow carers to target specific forms of care, with each house having a furnished lounge and dining area, as well as access to a conservatory. The care home's sensory garden is ideal for residents with dementia and the communal spaces are great for socialising. All bedrooms provide bright and homely accommodation with views of the surrounding landscaped gardens.

Healthy dishes made with fresh local produce make meal times special and residents are able to eat in the privacy of their rooms, if they prefer.

Reminiscence sessions and exercise classes are among the many activities that residents can engage in, and popular days out include pub lunches and trips to garden centres. Birthdays and other special occasions are celebrated.

Group: HC-One

Person in charge: Verity Taylor (General Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 180 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 180

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Copper Hill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Copper Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Copper Hill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.556 for Copper Hill Care Home is calculated as follows: ( (109 Excellents x 5) + (63 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 180 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.361 Points relating to the number of positive Reviews for Copper Hill Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 36 positive Reviews (180 registered maximum number of service users ÷ 5). 13 Reviews ÷ 36 Target = 0.361

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Copper Hill Care Home has a Review Score of 8.9 (8.917) from 15 Reviews


Average Ratings

  • Excellent
    8
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Copper Hill Care Home?

  • Extremely LIKELY
    10
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Copper Hill Care Home

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

My mum has been in Copper Hill Care Home for approximately two years now, currently in Copley House unit and we couldn't be happier with her care.
The staff are friendly and helpful and are always happy to answer any queries you may have.
The unit is well run and the rooms are kept extremely clean, the staff are mindful of residents dignity and the food is plentiful.

How likely would you be to recommend Copper Hill Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My husband is a resident in Stokesly House Unit. He is well looked after, all the staff are fantastic. I could not have got a better place anywhere for my husband. I can not thank the staff enough for all they do.

How likely would you be to recommend Copper Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall, in my opinion in most areas, the home is good. Communication between staff and relatives is very good.

I am very unhappy that I am unable to gain access without having to wait for a member of staff to let me in - After some years, surely I should be trusted with the code.

How likely would you be to recommend Copper Hill Care Home? Likely

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Average Rating:   4 out of 5

Clare Sheehan, Care Advisor at Copper Hill Care Home responded to this review on 28 Mar 2018:

Thank you for taking the time to review Copper Hill. We take the safety and security of our Residents seriously and would like to reassure you that the codes are not given out for this reason. We are sorry if you find that this is a problem and will take your views on board.

The staff and nurses are kind and thoughtful, the residents are well looked after and cared for. There does seem to be a turn around in staff often making it difficult to get to know people, but overall, a welcoming and friendly home.

How likely would you be to recommend Copper Hill Care Home? Likely

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Average Rating:   3.8 out of 5

This is the most challenging job which the carers do with a lot of patience and love to their credit. I've witnessed this weekly for a year now. This gives me comfort and relief.

Thank you!

How likely would you be to recommend Copper Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Experience in the care home is very good. Friendly, caring, lovely team, work hard.

How likely would you be to recommend Copper Hill Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

To all the staff on Redwood thank you for all the love and time you had for my mother. She liked to have a laugh and a sing along with some of you and loved being pushed around with Belle on her knee waving like royalty to everyone, (Mum not Belle).
Love from us both.

How likely would you be to recommend Copper Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Outstanding care, helpful and friendly staff, understanding towards the family. Supportive family during the time of need. Outstanding communication.

How likely would you be to recommend Copper Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

I never wanted my mum in care but it was the best decision for her needs. In two years, she has not been ill or had any accidents and is very settled and happy.
Staff are amazing and make it home for the residents and always welcoming. Had a fantastic afternoon for my mum's 80th in December it is just right for my mum here.

How likely would you be to recommend Copper Hill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The whole family feel reassured that dad is receiving consistently good, kind and professional care at Copper Hill. There is great understanding and empathy (and good humour!) from the care staff. There are lots of activities to keep dad active and engaged - and all medical needs are responded to quickly and efficiently. We value being able to visit or phone at any time.

How likely would you be to recommend Copper Hill Care Home? Likely

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Average Rating:   3.9 out of 5

My 91-year-old mother, who has dementia, has been cared for in Copley House, Copper hill, for over two and a half years and has received first class care throughout. The staff show incredible dedication to providing the best possible environment for all the residents and rise to whatever challenge they face with great resourcefulness. The dementia care they provide is as good as it gets, and I feel very fortunate that my mother has such a good care home.

How likely would you be to recommend Copper Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

My uncle is receiving the best of care possible. We know he is safe and in good hands.

How likely would you be to recommend Copper Hill Care Home? Extremely Likely

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Average Rating:   5 out of 5

I would have put 'very good' had there been a box. Excellent is too strong a word. I have had to put 'good'.

How likely would you be to recommend Copper Hill Care Home? Likely

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Average Rating:   4 out of 5

We are updated on all circumstances related to the care of my aunt. We find this especially useful as we are so far away.
Staff are always friendly and helpful and will take my aunt out on occasions to shop or for a coffee.

How likely would you be to recommend Copper Hill Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Rose Pickering, Customer Service Administrator at Copper Hill Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father has been a resident of Copper Hill Care Home (Murray House Dementia Unit) since early 2016 and despite the ongoing difficulties faced by his family, we are all of the opinion that he is well cared for at Copper Hill Care Hoem and couldn't be better placed.

How likely would you be to recommend Copper Hill Care Home? Likely

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Average Rating:   4.4 out of 5

Rose Pickering, Customer Service Administrator at Copper Hill Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Copper Hill Care Home