Sabourn Court Care Home

Oakwood Grove, Leeds LS8 2PA

Sabourn Court focuses on quality nursing care delivered by friendly and qualified professionals 24-hours a day. Care options include residential care, palliative care and support for adults with Parkinson’s disease, for both long and short-term needs.

The home consists of two buildings, each home offering a relaxed and welcoming environment. Interiors are tastefully decorated and furnished to provide comfortable accommodation while outside offers scenic gardens that include raised flower beds and a sensory area.

An extensive food menu can be tailored to personal taste and diet, consisting of fresh local produce to keep residents satisfied and nutrition rates high.

Themed monthly events ensure there is always something to look forward to and residents also have the opportunity to enjoy a variety of indoor and outdoor activities, such as dog shows, summer fetes and gardening.

Group: HC-One

Person in charge: Lisa Lindley-Jones (General Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 49

Rooms with ensuite WC: 47

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Sabourn Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Sabourn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Sabourn Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.544 for Sabourn Court Care Home is calculated as follows: ( (193 Excellents x 5) + (88 Goods x 4) + (26 Satisfactorys x 3) ) ÷ 307 Ratings = 4.544

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.918 Points relating to the number of positive Reviews for Sabourn Court Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 9 Reviews ÷ 9.8 Target = 0.918

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Sabourn Court Care Home has a Review Score of 9.5 (9.462) from 26 Reviews


Average Ratings

  • Excellent
    17
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sabourn Court Care Home?

  • Extremely LIKELY
    18
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Sabourn Court Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    6
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

This was my first visit to see Dad at Sabourn Court. I was made to feel so welcome and I have a very warm feeling about the home and staff. As soon as I arrived I was invited to join the activities with Dad and also was given lunch. It's great to see that Dad is sitting with other people for lunch and has people holding conversations around him. I feel that the staff invest time in the residents and care very much about them. This is having a very positive effect on Dad and his Daughters.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Lack of communication causes anxiety and concerns. Some staff are lacking in the word 'care' and do not assist residents in basic care issues; helping to drink and changing of clothing.

How likely would you be to recommend Sabourn Court Care Home? Unlikely

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Average Rating:   3.3 out of 5

Clare Sheehan, Careline Advisor at Sabourn Court Care Home responded to this review on 04 May 2018:

Thank you for your review; we value all feedback as this helps us to improve our service where required. Please accept our apology for any lack in communication and that you feel some staff are not caring. At HC-One we aim to provide quality kind care to all our Residents and we encourage input from loved ones. As the new Manager in the service, I will be meeting with staff and reviewing practice to ensure all of our staff team deliver care to the high standards we aspire to.

My Mum has been a resident of Sabourn Court for 12 years.
Her care has always been excellent in our opinion.
As we live away we feel it is important to feel confident that she is well looked after in every sense.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Searched long and hard for a suitable nursing home for Mum. We had some previous bad experiences when Mum had been in respite care so we were very careful.
Right from the start, Sabourn Court had a really good vibe and 2 1/2 years later is still ticks all the boxes.
It's clean and tidy and the staff to resident ratio is good. There is plenty of entertainment with a dedicated coordinator. I think the staff and nursing staff are exemplary and the administrator is knowledgeable and provides excellent advice around finances etc.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I have found Sabourn Court to suit my friend's needs, she is very settled. The staff are friendly and approachable and get to know their residents fully. They are able to identify problems before they become severe. Would not hesitate to recommend Sabourn Court.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

As a long-term resident with no family living nearby and with few experiences of illness over the years, I am very satisfied with the care and attention given to me.

How likely would you be to recommend Sabourn Court Care Home? Neither Unlikely or Likely

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Average Rating:   4.2 out of 5

My relative has been at Sabourn Court for over six months and has come on in leaps and bounds physically and mentally. She is very happy. There are lots of activities, concerts parties etc.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Since we moved in, we have been cared for very well. It is very clean and well run.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer Services Administrator at Sabourn Court Care Home responded to this review on 14 Aug 2017:

Thank you for your review. I'm glad that you have settled in and are been well cared for.

I think very well of the home and its staff.

How likely would you be to recommend Sabourn Court Care Home? Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer Services Administrator at Sabourn Court Care Home responded to this review on 14 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

We have been cared for very well since we have moved in. A very well run home.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jeanette Holding, Customer Service Advisor at Sabourn Court Care Home responded to this review on 10 Aug 2017:

Thank you for the positive review. Our Staff at Bupa Care Homes work very hard in delivering the excellent service to all our residents.

In the 11 years that my mother-in-law has been in Sabourn Court Care Home, she has received excellent care from all of the nursing family and whilst she is slowly deteriorating she is still treated with the utmost dignity and respect for which I am very grateful.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administator at Sabourn Court Care Home responded to this review on 26 Jul 2017:

Thank you for your review. It is so nice to hear that your mum is treated with the respect and dignity that she deserves and this must give you peace of mind knowing that she is well cared for.

My first time here and really enjoyed it, can't wait to come back.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Sabourn Court Care Home responded to this review on 11 May 2017:

Thank you for your review. Glad you enjoyed your stay hope you come back soon for another stay. The Bupa Customer Care team.

Had a fantastic time, entertainment excellent, staff excellent.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer sercices administrator at Sabourn Court Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Went to visit my nan on mothers day and had a fabulous time. Staff are lovely and all residents looked like they really enjoyed it, as did we.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jamie Barrett, National Development Manager at Sabourn Court Care Home responded to this review on 31 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

All staff are all very polite, make you feel welcome.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jamie Barrett, National Development Manager at Sabourn Court Care Home responded to this review on 31 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Had a fantastic afternoon. The staff are all really helpful and very attentive to all residents and visitors.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jamie, National Development Manager at Sabourn Court Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The nursing home is very good.
It is in nice grounds surrounded by trees and a well kept garden. The staff are very good.

How likely would you be to recommend Sabourn Court Care Home? Likely

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Average Rating:   4.8 out of 5

Emily Wilson, Customer Service Administrator at Sabourn Court Care Home responded to this review on 10 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very good.

How likely would you be to recommend Sabourn Court Care Home? Likely

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Average Rating:   3.9 out of 5

Jayne Duck, Customer services administrator at Sabourn Court Care Home responded to this review on 03 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I cannot praise the staff of Sabourn Court highly enough. My father received palliative care there in the last two months of his life. All the staff took excellent care of him and us during a most difficult time.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Sabourn Court Care Home responded to this review on 23 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

After a difficult start caused by a prolonged over-run on the only lift in the building, the unit settled well to provide a very committed and caring service. During the lift free time the staff were stretched but just managed to cope, though the residents were isolated in their rooms. I now have only praise for the nurses and carers at this nursing home.

How likely would you be to recommend Sabourn Court Care Home? Likely

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Average Rating:   3.8 out of 5

Patient, helpfulness of all staff. Smiling, let's get on with it attitude shown during four week repairs etc to lift in Park House. Generally pleasant atmosphere.

How likely would you be to recommend Sabourn Court Care Home? Likely

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Average Rating:   4.1 out of 5

I go with my husband to visit his Grandmother. I have always found the staff extremely friendly and her needs always are met with gentle care and dignity. She has been there for about 10 years and I know the family are very happy with and grateful for the care she receives. The home itself is always clean and welcoming, she has a lovely room and we know she enjoys the food! The staff are really affectionate with her which is really lovely to see, some of them have known her a long time and you can see that she is really well cared for. She is lucky to be in such a caring, lovely home.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

We are very pleased with the care at Sabourn Court. The staff do their very best giving care and attention and the overall standard is excellent. They go that extra mile to make the nursing home a happy place to live. My brother who is a resident is very pleased with his overall care.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Overall we are extremely happy with this care home, the rooms are bright and airy, the atmosphere is welcoming and the staff are friendly and engaging. We are made welcome and our family members have settled in well. The food looks good - as my in-laws eat very little they sometimes feel overfaced and have sometimes complained about meals being a little cold. My only criticism would be that some of the foreign staff have varying degrees of "English" and our wishes are sometimes lost in translation and at times when they have been poorly and needing medical attendance it has been overlooked.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

We find all the staff at Sabourn CT very helpful. Friendly and efficient they are all greet you with a lovely smile, and my brother gets excellent care from all the staff.

How likely would you be to recommend Sabourn Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband was in the above home from the 5th to the 22nd of October to allow me to go on holiday. He had only positive things to say about it. I wouldn't hesitate to book him in for a respite in the future.

How likely would you be to recommend Sabourn Court Care Home? Likely

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Average Rating:   3.9 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sabourn Court Care Home