Rossmore Nursing Home

68 Sunny Bank, Hull HU3 1LQ

Rossmore Nursing Home is an ideal environment for older people's care and nursing needs, for mobility and also mental health related issues.

The home provides up to 17 Stroke beds for people from Kingston Upon Hull and the surrounding area.

The service specialises in dementia care, with all professional experienced in recognised techniques and adhering to person-centred methods.

Owner: City Health Care Ltd

Person in charge: Heather Woods (Registered Manager)

Local Authority / Social Services: Kingston upon Hull City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Stroke

Admission Information: Ages 24+.

Languages Spoken by Staff (other than English): Latvian, Polish, Romanian, Turkish

Single Rooms: 22

Shared Rooms: 17

Rooms with ensuite WC: 2

Weekly Charges Guide: Personal Care Single £416 – £420 , Personal Care Shared (per person) £416 – £420 Nursing Care Single £380 – £506 , Nursing Care Shared (per person) £380 – £506 (These prices are only a guideline, please contact Rossmore Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Rossmore Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Rossmore Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Rossmore Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.652 for Rossmore Nursing Home is calculated as follows: ( (266 Excellents x 5) + (65 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 359 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.446 Points relating to the number of positive Reviews for Rossmore Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 5 Reviews ÷ 11.2 Target = 0.446

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Rossmore Nursing Home has a Review Score of 9.1 (9.098) from 31 Reviews


Average Ratings

  • Excellent
    22
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rossmore Nursing Home?

  • Extremely LIKELY
    26
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Rossmore Nursing Home

  • Resident / Service User
    10
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • more

I was very well looked after and all the staff were very good to me.

How likely would you be to recommend Rossmore Nursing Home? Likely

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Average Rating:   4.3 out of 5

My mother came to Rossmore Nursing Home after a few weeks treatments for an unexpected stroke at Hull Royal.
From the first day, she was delighted with every aspect of the care at Rossmore. The lovely food and the super friendly staff. She has now improved sufficiently to be going home after a couple of months.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Ok! Better than expected. Food good, staff very good!

How likely would you be to recommend Rossmore Nursing Home? Likely

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Average Rating:   3.7 out of 5

The care staff were brilliant, rehabilitation staff brilliant, each and every one of them contributed to my husbands progress after his stroke which enabled him to be discharged after nine weeks. The building, however, was unsatisfactory, the rooms were in a poor decorative state, soft furnishings- bedding, towels, curtains and carpets were very shabby. There was always a shortage of staff. I was reluctant to let my husband go to Rossmore as it had a poor inspection report which on experience proved right, but I say again staff were great.

How likely would you be to recommend Rossmore Nursing Home? Unlikely

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Average Rating:   3.6 out of 5

Whilst Rossmore is in need of refurbishment I cannot fault the care and attention my mother has received during her 4-month stay on the stroke rehab unit. Staff have been attentive and caring to her needs making a difficult situation more bearable. The staff have a lovely relationship with all clients and I am very appreciative of the care she has received.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

I couldn't thank all the staff for the care they have given my mum. This care home is brilliant, you get welcomed with a big warm welcome.
Everybody is so friendly and want to help. Such a nice place for my mum to be.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Kodie Mills, Admin at Rossmore Nursing Home responded to this review on 09 Jun 2017:

Thanks for your comments, I will make all staff aware of your these. We wish you the best of luck in the future.

We always had a pleasant visit at Rossmore when visiting my mum. I feel that the carers level of care, attention to detail and professionalism was superb. Upon discharge, it was evident how much both carers and residents will miss one another due to the emotion on display. Four long months of loving care is appreciated lots!

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Kodie Mills, Admin at Rossmore Nursing Home responded to this review on 19 May 2017:

Thanks for your review. We appreciate it so much I will ensure this review is circulated so all staff are aware, we wish you the best of luck and hope you come and visit us soon!

The staff were brilliant to my mum and she has come on really well, a very nice and clean place to stay. Thank you.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Kodie Mills, Administrator at Rossmore Nursing Home responded to this review on 13 Apr 2017:

Thanks ever so much for your review, we really appreciate it. We wish yourself and your family the best of luck going forward.

Following a stroke, my mother-in-law stayed in the rehabilitation unit. She was very anxious on arrival but the staff soon had her settled in and reassured her and she soon felt "at home". Every single member of staff was amazing. They were not just carers, physiotherapists and occupational therapists, they were like family. Whilst there, my mother-in-law suffered a close family bereavement and the staff went above and beyond to help us all through an extremely difficult time. Everyone I came across, including other residents, always had a smile on their face and nothing was ever too much trouble for the staff. I can honestly say I don't think my mother-in-law would have made as good a recovery as she has without the kindness, encouragement, dedication and expertise of every single member of staff. I actually shed a tear as I took her home, as words are not enough to express how grateful we are to them all for everything they did. Thank you.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Kodie Mills, Administrator at Rossmore Nursing Home responded to this review on 05 Apr 2017:

Thank you so much for this lovely review, we pride ourselves on keeping the family atmosphere; as we know and understand it can be scary! Thanks again for your lovely review I will ensure all staff get to see it. We wish you all the best of luck with the future, and would like to remind you that you're free to visit anytime.

Highly recommend. Treat so well and never made to feel like a burden. Friendly staff who are always at hand with a smile and chat. Beautiful place, clean and efficient. Well fed and even entertainment was available. Pleasurable rehabilitation and changed opinion of "nursing homes/rehab unit" totally. Thank you very much.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Really enjoyed my stay, looked after extremely well. The staff made me feel very at home, quick to response when I rang the bell. If I needed to go in a home again, I would only go in this one.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Every member of staff, whatever their status, has the welfare of the client at the heart of their work. The rehabilitation unit is clean, warm, friendly and well staffed. There are single and double rooms and where two people are sharing they make sure the needs of BOTH clients are met and not just one. They make sure the clients eat what they should and that they drink plenty. If one drink is not liked they try another. They often pop in and out to say hello, chat, are warm and comfortable. Check that the clients are doing as they should e.g keeping their foot up, not sitting in a way that could be dangerous or detrimental to their recovery. They have a laugh and joke and always treat the clients with dignity.
Not only do they help the client but will do their best to alleviate the stress of the client's family including getting medical attention to the family if they are overwhelmed by the situation. Therefore they want to come and visit knowing they will get TLC too. Thank you for all your help.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Kodie Mills, Administrator at Rossmore Nursing Home responded to this review on 21 Dec 2016:

Thank you very much for your review it is amazing for the whole home to hear these lovely comments. I will ensure all staff especially those on the Stroke Rehabilitation Unit are aware of your comments. We wish you and your family the best of luck with the discharge and the future.

The care was very good, they were all so friendly, could not do enough.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

Kodie Mills, Administrator at Rossmore Nursing Home responded to this review on 08 Dec 2016:

Thank you for your comments.

First experience absolutely delighted with the care I've received. All staff have been very friendly and down to earth. Experience in another place was dreadful in comparison to here which has been perfect.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very friendly and professional service- would highly recommend. Keep up the great work.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Kodie Mills, Administrator at Rossmore Nursing Home responded to this review on 02 Nov 2016:

Thank you for your comments :)

The care my Grandma receives at Rossmore Nursing Home has been excellent! All carers have been lovely and very helpful. Communication has been brilliant and all staff have had time to talk to us when needed. My Grandma has improved so much in such a short time with the help of the Rossmore Nursing Home staff. 10/10 care!

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Kodie Mills, Administrator at Rossmore Nursing Home responded to this review on 01 Nov 2016:

Thank you so much for this review I will ensure all members of staff especially those who work on the Stroke Unit, are made aware of your lovely comments.

My dad is in the stroke rehab unit at Rossmore. He has recovered well so far and is treated with dignity and respect. Most importantly he is treated as a person with kindness. The staff are friendly and caring and overall the service is excellent.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

My brothers care has been excellent, second to none! Best nurses and staff you can ask for. The greeting is always pleasant, when you ask a question you always get a truthful answer; which they go out of their way to get for you. Staff always happy, joyful. Laughter bellows around the home.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

DAVID NAUGHTON-DOE, M.D. at Rossmore Nursing Home responded to this review on 10 Aug 2016:

THANK YOU FOR TAKING THE TIME TO POST THIS REVIEW.

Care excellent by all staff.

How likely would you be to recommend Rossmore Nursing Home? Neither Unlikely or Likely

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Average Rating:   3.9 out of 5

At the review my sister and I were shown the full extent of our fathers condition after his stroke. His lack of balance and inability to sit and stand up to his midline surprised us but we were told that with the right exercises and willpower by our dad that these things could be overcome. We were told everything that we wanted to know to our satisfaction. It is now 2 weeks since the review and happily we can see many improvements to his condition, all due to the caring staff.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

DAVID NAUGHTON-DOE, M.D. at Rossmore Nursing Home responded to this review on 29 Jun 2016:

MANY THANKS FOR TAKING THE TIME TO PUT THIS REVIEW ON THE SYSTEM

My sister-in-law has had two strokes and been in Rossmore on two separate occasions. The care afforded to her has been nothing but excellent. Staff are very caring and considerate. I would recommend this unit to anyone. It is so refreshing to see staff who genuinely care for their clients. A big thank you to them all.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

David Naughton-Doe, M.D. at Rossmore Nursing Home responded to this review on 14 Jun 2016:

Many thanks for your comments I will ensure the staff are aware of your comments.

Rossmore provided excellent stroke rehabilitation care. Communication between the therapy team, the care staff and the medical team was consistently good. The attitude of all combined professionalism, kindness, cheerfulness and a respect for residents.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

Good carers and therapy team, always helping me to improve and develop further after my stroke.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My time spent at Rossmore was reasonable. The carers are really good.

How likely would you be to recommend Rossmore Nursing Home? Likely

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Average Rating:   3.9 out of 5

Therapy and carers are very good, couldn't be anymore caring.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Care for mum seemed to be very good at the times I was around and mum seemed very comfortable and relaxed. We didn't get updates on her progress unless we asked and I felt like I was pestering the staff (only a few) she had two falls which we did not find out about until we visited which I thought was bad practice, as I had to insist on her going to have an xray on her arm. Overall the staff were over worked so I can understand the stress looking after very needy patients. P.s The receptionist was lovely and helpful.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   3.7 out of 5

DAVID NAUGHTON-DOE, M.D. at Rossmore Nursing Home responded to this review on 10 May 2016:

Thank you for taking the time to fill in the card and send your comments in to Carehome.co.uk. I have spoken to the staff on the unit and reminded them to notify relatives if a resident has a fall which should have been the case . Thank you for the other comments we can only get better if people inform us of any shortcomings .

While my husband was under the care of Rossmore we could not have asked for anything better as fas as his care was concerned. My family have nothing but praise for the staff.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

All staff are very friendly, nothing too much trouble for them. Excellent service.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are and have been at all times very friendly and helpful in dealing with any enquiries no matter how trivial. They appear to do their caring role very well.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The care given to my husband could not have been better. I would give you all a gold medal if I could.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother stayed at Rossmore Nursing Home for 2 weeks respite care while I went away on holiday. The home is very good and the staff are excellent. She was cared for very well would definitely stay there again.

How likely would you be to recommend Rossmore Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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Awards / Recognitions

January 2013

Food Hygiene Rating

Recipient: Rossmore Nursing Home

Date: Monday 07 Jan 2013

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