Haverholme House

Broughton Road, Appleby, Scunthorpe DN15 0DA

Haverholme House, Scunthorpe, North Lincolnshire
Haverholme House, Scunthorpe, North Lincolnshire
Haverholme House, Scunthorpe, North Lincolnshire

Haverholme House is a care home set in stunning countryside between the attractive villages of Appleby and Broughton, not far from Scunthorpe, boasting garden views from every room.

Haverholme House offers residential care services, long-term, palliative, daycare and respite, to 47 residents from across North Lincolnshire, including those with dementia. Haverholme has large bedrooms with spacious corridors and plentiful light and airy large communal facilities.

All members of the care team have received training to manage dementia needs and are led by an innovative manager with in-depth experience and knowledge around dementia matters.

Group: Advinia Healthcare Ltd

Person in charge: Johanne Shuker (Home Manager)

Local Authority / Social Services: North Lincolnshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Social funded & private - contact the home manager for more details. Ages 18+.

Single Rooms: 47

Rooms with ensuite WC: 24

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Anytime

Parking:

Visitor parking on site

Latest Care Quality Commission* Report on Haverholme House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Haverholme House has a Review Score of 9.6 (9.609)

The Review Score of 9.6 (maximum of 10) for Haverholme House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Haverholme House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.609 for Haverholme House is calculated as follows: ( (123 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 184 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Haverholme House is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 15 Reviews ÷ 9.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Haverholme House?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Haverholme House

  • Friend of Resident/Service User
    5
  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

All the staff are very welcoming and friendly.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Garner, Home Manager at Haverholme House responded to this review on 09 Mar 2017:

Thank you for your comment, I am delighted that you and your Grandma have had such a positive experience at Haverholme, we really appreciate the time taken to complete these cards.

Very impressed with the facilities and more so the staff. Excellent.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Good

Staff: Excellent

Management: Excellent

Rooms: Good

My husband has been a resident at the home for over the last four years. The care he gets is excellent and the care staff are really good. The new manager has brought in changes they make us feel at home. We had a lovely party in August for our 60th Diamond Wedding that we fully enjoyed.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have not had a review, and my friend has been at Halverholme for about 14months.
I know he could be very difficult and his food tastes are a bit different, but I can honestly say I think he has been extremely well looked after. He always looks clean and tidy.
The only thing I would ask is now that that his physio has finished could he be given the opportunity to have a little walk again.
Many Thanks

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Garner, manager at Haverholme House responded to this review on 16 Jan 2017:

Thank you for your very positive review, we have arranged daily walks to continue where the physiotherapist has left off.

Friendly reception and visit.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Much improved to what it was.
More thought with the 50's area.
The home is cleaner.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been a resident here for 2 years. He has always been very well looked after, well fed and, although I appreciate his condition makes him a "difficult" resident at times, the staff are in-tune to his needs and cope very well with him.
Overall I am satisfied with the care he receives and wouldn't want him to be anywhere else.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The home is very clean, the staff are helpful and caring. They arrange visits to other hospitals and arrange transport. They keep me in touch with my relatives and friends.

How likely would you be to recommend Haverholme House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jo Garner, Home Manager at Haverholme House responded to this review on 06 Jan 2017:

I am delighted that you have found it comfortable and you are at home with us and that you are happy and settled at Haverholme House

My husband is always treated with respect. The carers go above and beyond. There is a very homely atmosphere and the rooms are always being cleaned, plus the communal area. Just had the Christmas party and a singer came in. There was a lovely buffet and all the staff entered into the fun, singing and dancing. It was a fun day.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jo Garner, Home Manager at Haverholme House responded to this review on 06 Jan 2017:

Thank you for your comments, it means a great deal to the staff at Haverholme to know that they are really appreciated.

Haverholme is a very homely place. Dad has been here over 4 years and is very happy. The call staff are excellent. Mum and I visit every day and everyone makes us feel like we're part of a big family. There have been big changes since the new manager started and it is truly a wonderful place.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Garner, Home Manager at Haverholme House responded to this review on 16 Jan 2017:

Thank you for your review, we have put in a programme of daily walks to continue where the physiotherapy left off.

We have been visiting our friend for a year now and the improvement of the home is excellent. We are very impressed.
In our opinion, our friend is well looked after.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jo Garner, Home Manager at Haverholme House responded to this review on 06 Jan 2017:

We are delighted to receive this review, Haverholme House is a pleasure to be part of and it is heart warming to know people recognise the hard work of all the staff in the home.

I am very satisfied with living here. It's a happy space, you are not bossed about and you do as you like.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jo Garner, Home Manager at Haverholme House responded to this review on 06 Jan 2017:

We really appreciate that you took the time to write this recommendation, it means a great deal to us all when we have a positive review, but it means that little bit more when it comes from a person living at Haverholme House.

Staff friendly, clean environment.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jo Garner, Home Manager at Haverholme House responded to this review on 06 Jan 2017:

Thank you for your review, we are all delighted that you find all aspects of Haverholme House excellent, it means a great deal to us when we receive such a positive review.

The manager has done a wonderful job at Haverholme House. Refurbishment and decoration much improved. More importantly, all the carers and staff are wonderful very considerate and kind to the residents. They respect the residents at all times nut have a great empathy with them. It is such a relief to me that my husband is so very well looked after and cared for.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jo Garner, Home Manager at Haverholme House responded to this review on 06 Jan 2017:

Thank you for a lovely review, we the staff at Haverholme really appreciate that you took the time to review Haverholme House, it means a lot to us

Likeable staff. Very helpful. Maybe more carers needed.

How likely would you be to recommend Haverholme House? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

At a difficult time the management and staff made the whole process of my mothers visit easy. They were both efficient and kind. Both to us as a family and to my mother. It was just a shame that during her time the food seemed to deteriorate and I am sure there was a reason for this which has since been rectified.

How likely would you be to recommend Haverholme House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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