Barchester Highfield Care Home

Scarthingwell Park, Barkston Ash, Tadcaster LS24 9PG

Highfield is situated in beautiful tranquil open parkland overlooking a lake, in close proximity to an historical Roman Catholic Church, which holds regular services. They provide first-class 24-hour nursing care alongside expert care for people with Huntingdon's disease, MS or spinal injuries.

The home in February 2011 opened their new Memory Lane unit which cares for 14 residents who suffer from all forms of Dementia.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities and regular music therapy sessions for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

Group: Barchester Healthcare Ltd

Person in charge: Adel Pangilinan (General Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 33

Shared Rooms: 11

Rooms with ensuite WC: 26

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Highfield Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Barchester Highfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Barchester Highfield Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Barchester Highfield Care Home is calculated as follows: ( (189 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 287 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Highfield Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 20 Reviews ÷ 11 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Barchester Highfield Care Home has a Review Score of 9.6 (9.610) from 24 Reviews


Average Ratings

  • Excellent
    17
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Highfield Care Home?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Highfield Care Home

  • Daughter of Resident/Service User
    10
  • Niece of Resident/Service User
    3
  • Resident / Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • more

Staff are all joyful, open to a 'joke' as I'm a person who likes to joke around. Assistance to what I need is good, staff are very good.
Food is very nice, very enjoyable, lots of choices.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Adel Pangilinan, Manager at Barchester Highfield Care Home responded to this review on 26 Apr 2018:

Thank you very much Arthur, I will gladly pass your comments to the rest of the team.

My Mum moved to Highfield in October 2017 under stressful and difficult circumstances.
She has been shown dignity, love, care and understanding by all the staff which has eased her into accepting her lovely new home. She also has lots to do if she chooses and a great choice of food.
Also, myself and my siblings have been made so welcome in this lovely place, nothing is too much trouble.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Adel Pangilinan, Manager at Barchester Highfield Care Home responded to this review on 26 Apr 2018:

Thank you for this lovely review Lesley, we are glad your mum had settled in so well in the home and is enjoying her stay here.

Friendly helpful staff. Residents happy and chatty.

How likely would you be to recommend Barchester Highfield Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4 out of 5

The home is so friendly and caring. My father has settled really well. He came from another nursing home which he lived in for 8 years and Highfield is excellent.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Adel Pangilinan, General Manager at Barchester Highfield Care Home responded to this review on 22 Feb 2018:

Thank you very much for this review Emma, I will gladly pass on to my team your message and I'm sure they will greatly appreciate this.
Your dad has settled so well at Highfield and the team really enjoy his company

Quiet country location with many flowers and pleasant views. Beautiful sitting areas inside and out. Really lovely dining room.
The staff are personable and kind. Entertainment officer works especially hard to make residents feel at home.
A comfortable very pleasant place to visit.

How likely would you be to recommend Barchester Highfield Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Both my parents are residents at Barchester Highfields Care Home. The staff are lovely and very caring. They treat my parents with dignity and respect and remember that they are individuals. The building is dated and is in need of some renovation. This is due to the age of the building. The food is good and the entertainment/activities are tailored to the individual. Overall my parents are well cared for and looked after.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I enjoy living at Highfield and feel safe. Everyone is so friendly also I can have family and friends to visit and they also are made very welcome.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Mum moved here from hospital and was made very welcome - I cannot praise the staff highly enough - every single member of staff I have met so far has been friendly as well as professional and mum has remarked that they take excellent care of her. Her physical care and comfort and medical needs are being met as much as possible at this time and after a week I already see an improvement in her, albeit slow, which is understandable due to the nature of mum's disability. The home, mum's room and clothes are always clean and the food wonderful.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Adel Pangilinan, General Manager at Barchester Highfield Care Home responded to this review on 04 Sep 2017:

Thank you very much Gill, we value your review and feedback. I will pass this on to the team as I'm sure they would like to hear this great review too.

Have visited my mother and friends over the years. Currently visiting a friend who has been here a few months. She said she is happy here a few months. She has said she is happy here and getting the care she needs. I feel the atmosphere is relaxed and friendly and my friend is certainly much brighter than when she first arrived.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Adel Pamgilinan, General Manager at Barchester Highfield Care Home responded to this review on 01 Sep 2017:

Thank you very much Ellen, I will gladly pass this review and lovely comment to my team. I'm sure they will appreciate this.

My sister died in Highfield in 2016. If I was asked was my sister's life enhanced by the care she received here, I would have no hesitation in saying certainly. I still visit the home regularly and can only say it goes from strength to strength.
It offers the highest standard of care possible. It has a friendly, welcoming atmosphere, an extremely efficient manager, hardworking maintenance and catering staff, an inspirational entertainment coordinator and a most dedicated team of carers who keep their residents cheerful, safe and always looking immaculate.
It is the most wonderful home for end of life care.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Adel Pangilinan, General Manager at Barchester Highfield Care Home responded to this review on 31 Aug 2017:

Thank you very much Rosamond. We appreciate your good words and commendation! I will surely pass this on to them.

The activities co-ordinator is very good with the ladies upstairs and keeps them happy. Staff are always friendly upstairs, you can ask them anything.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Adel Pangilinan, General Manager at Barchester Highfield Care Home responded to this review on 29 Aug 2017:

Thank you very much Emma, I will gladly pass your review and your lovely comment to my team. I am sure they will be very happy to hear this!

The residents here at Highfield get very good care and are well looked after and kept occupied at all times. There is always someone you can talk to about anything or concerns you may have.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Adel Pangilinana, General Manager at Barchester Highfield Care Home responded to this review on 29 Aug 2017:

Thank you very much Carolyne, I will be pleased to pass your review and comment to the team. I am sure they will be very happy to hear this and will feel appreciated and valued for the hard work that we all do.

The home is well run and feels like home from home. The food is excellent. The surroundings are beautiful and well kept. The staff are attentive and know everyone's name.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Mum has been here 6 months now and I can't praise the staff highly enough for their care and dedication. The home is always spotlessly clean and the residents are cared for so well as individuals. There is no institutional feeling to the home which is lovely. Mum has severe dementia and the specialised unit and staff are so well trained and treat them all with enormous care and dignity. We didn't think mum would settle easily but she has settled in extremely well. For the first time in 14 years, I feel I can relax knowing mum is safe and extremely well looked after by dedicated staff.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Since dad has been there, he has been looked after extremely well. The staff are very caring, considerate of individual needs, friendly and above all patient. Getting to know Dad is important to understand his needs and this has been evident and helped Dad settle in. His room is lovely and we have been able to bring items from home to make it like a home. We love dad here knowing he is well loved. The food is good as well.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Excellent staff. Very clean, friendly and welcoming. Highly recommended.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Highfield is awaiting refurbishment as it is an old design. However, all the staff are caring and considerate.
The management implement suggestions and actions in a timely manner.
The atmosphere is warm and welcoming and my mother-in-law is settled and comfortable and likes the staff.
We are kept informed of any core needs and changes and feel supported.
We would recommend Highfield to others.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Each time we come to see my Aunt, I am always impressed with the home and the care she receives. She is always in good spirits, except on the odd time she is unwell. She is very settled and happy in the home. It is always clean and staff are very pleasant and helpful.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My mother has been a resident for the last 7 years and I am very happy with the care she receives. The care home is always clean, tidy and the staff friendly and helpful. Sadly my mother is too ill to take part in the activities that the home provides but there is plenty of things for residents to do.
Overall, a nice care home in a nice location with friendly staff and good facilities.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

The experience was warm and caring. Staff had time to interact with residents and visitors - family feeling all round. My mother and myself are always received well.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Adel Pangilinan, General manager at Barchester Highfield Care Home responded to this review on 25 May 2017:

Thank you very much for your kind compliment, I will gladly pass this on to my team and I'm quite sure they would appreciate it as much as I do.

My partner's mother moved in here a few weeks ago and in a short period of time started to improve after a very bad stroke. On Tuesday afternoon her health took a turn for the worse which could only result in one way. The levels of care given over the next 22 hours and the way things were explained were remarkable and made a very bad situation quite bearable. I cannot speak too highly of the dedication of the staff here and for the dignity shown to my partners mother in her final hours.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother has been cared for in a kind and gentle way as the staff got to know her better, they interacted with her in a ways which best suited her character. My mother is well looked after, comfortable and safe. I have been impressed with the standard of care.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Just a few words to comment on the exceptional standard of care and attention given by ALL staff to my brother-in-law in the last few weeks of his life at Highfields Nursing Home Barkston Ash. From the manager to the most junior member of staff the standard was wonderful in every aspect. The nursing home should be accorded the highest praise. The room cleanliness, the choice and standard of food and the equipment available complemented to a high degree the staff's input.
Care and the dignity of the individual went hand-in-hand.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Lovely home, set in wonderful surroundings with the highest possible care for residents, Good home cooked food and excellent activities.

How likely would you be to recommend Barchester Highfield Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Submit a Review for Barchester Highfield Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Highfield Care Home