Moorlands Care Home, York, North Yorkshire
Moorlands Care Home, York, North Yorkshire
Moorlands Care Home, York, North Yorkshire

The Moorlands Care Home in north Yorkshire provides full nursing care for older people, together with specialist care for people experiencing dementia related illness.

Moorlands have a dedicated team of care staff who work together to ensure residents have a meaningful life at the same time as meeting their individual requirements. The Care Team includes Registered Nurses and Mental Health Nurses, as well as experienced Care Assistants, many of whom have undertaken an NVQ or Diploma in Care.

All 67 rooms contain a 24-hour call system in case of emergencies, as well as assisted bathrooms and toilets and a personal laundry service.

Group: AstonBrook Care Homes

Person in charge: Sam Kuppusamy (Manager)

Local Authority / Social Services: York City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 68

Rooms with ensuite WC: 13

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Moorlands Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Moorlands Care Home has a Review Score of 8.9 (8.935)

The Review Score of 8.9 (maximum of 10) for Moorlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Moorlands Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.567 for Moorlands Care Home is calculated as follows: ( (35 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.368 Points relating to the number of positive Reviews for Moorlands Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 5 Reviews ÷ 13.6 Target = 0.368

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Moorlands Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Moorlands Care Home

  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    1
  • Wife of Resident/Service User
    1

This is the second care home my father has been in and so far we have nothing but praise for the work which is being done here. The staff are warm, friendly and caring; they are hardworking, highly trained and provide the highest level of care. My father is always well-groomed, smartly dressed and treated with the greatest of respect. There is a thought out care plan in place for him and within just four weeks we can see how my father's demeanour, health and well-being have improved. There is a clear sense of community and much thought is being put into creating a stimulating and comfortable environment for the residents. Excellent!

How likely would you be to recommend Moorlands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is always a positive experience when I visit my mother at Moorlands. Although my mother says she would be happier at home, this would be impossible. She confided in me that she is contented! I am not surprised. Her carers are always attentive, friendly and always have a smile. The initiatives which the management team are implementing are creating a warm and happy place.

How likely would you be to recommend Moorlands Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I visit my aunt frequently and am extremely impressed with the current management team, the running of the home and the care my aunt receives.
I have noted extreme patience from staff in dealing with my aunt and other residents. Advising residents of what procedures are being performed (lifting or moving) and clothing is rearranged maintaining dignity.

How likely would you be to recommend Moorlands Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for over 3 years and in that time I have found the home to be clean and a safe environment for my mother and staff are always available and friendly and willing to help with any queries. If we have any concerns, managers and department manager are always available at short notice and will deal with any queries, promptly to our satisfaction.

How likely would you be to recommend Moorlands Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband has been in Moorlands for 3 years and in that time we have had some problems.
We now have a new manager who has improved the home to the standard expected. I am very happy with the care my husband receives and he is very happy.
I would recommend the Home

How likely would you be to recommend Moorlands Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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