Hillfield Nursing Home

Grainger Park Road, Newcastle upon Tyne NE4 8RR

Hillfield Nursing Home, Newcastle upon Tyne, Tyne & Wear
Hillfield Nursing Home, Newcastle upon Tyne, Tyne & Wear
Hillfield Nursing Home, Newcastle upon Tyne, Tyne & Wear

Hillfield is a modern, purpose-built residential care home with a warm and welcoming atmosphere. Situated in a pleasant and leafy suburb of Newcastle, residents at Hillfield are cared for by a dedicated team who strive to deliver a first-class service for both residents and their loved ones.

Staff aim to adapt to individuals’ changing needs and make residents’ lives as enriching and enjoyable as possible.

The home has an experienced nursing team, one of whom is a clinical trainer, meaning residents and their relatives can be assured that they are in good hands.

Group: Akari Care Ltd

Person in charge: Kevin Mulvey (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 50

Rooms with ensuite WC: 29

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hillfield Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Hillfield Nursing Home has a Review Score of 8.9 (8.869)

The Review Score of 8.9 (maximum of 10) for Hillfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Hillfield Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.719 for Hillfield Nursing Home is calculated as follows: ( (73 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 96 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.15 Points relating to the number of positive Reviews for Hillfield Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10 Target = 0.400

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillfield Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillfield Nursing Home

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Very lovely home, which the staff care for the residents, my mother is well looked after and nothing is a problem for the staff when you asks them for something. The manager is very friendly in which he goes to all the residents and says good morning and when he leaves he said good night to all the residents

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother settled into Hillfield Nursing Home from day one. All the staff are very caring and attentive and are willing to help in any way. Her room is kept spotless and her personal hygiene is excellent, all her needs are seen to. He knows he can approach any member of staff about any concerns he may have and we are always kept well informed about any health problems. Hillfield Nursing Home is a very caring and such a happy home.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is always a happy atmosphere at Hillfield Nursing Home. All members of staff are willing to help in any way they can. The care from staff for my mother is excellent. All her needs are covered and the personal hygiene is excellent. Any concerns about her health are always seen to immediately and we are informed of all that is happening. We feel we are able to approach any member of staff with any concerns we have and know that we are being listened to. All residents and families can attend a monthly meeting where all aspects of the home are covered from what residents want to eat to what activities they want. The care at Hillfield Nursing Home is excellent and my mother is very content.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff do a hard job but to an excellent standard and are always there when needed. I have a nice pleasant big room, it's very bright and I have a good view from my window. The staff always treat me with dignity and respect. Staff always respect my wishes.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I am delighted with the staff and catering at Hillfield Care Home. Hillfiel is a very homely & caring place you can feel the good atmosphere when you walk in the front door. The care the staff give to my partner is excellent . The staff are very friendly nothing is a problem.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Relative in respite care.
Staff enthusiastic, open and caring.
Good facilities.
Clean, tidy and modern.
Management flexible and keen to meet requirements.
Open visiting policy.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are pleasant and cheerful and attentive. Always greet me by name. My wife's room is cleaned and she is showered every morning, clean clothes. My wife rarely leaves her room and does not attend the social events and is cared for in her room. I am satisfied with her care.

How likely would you be to recommend Hillfield Nursing Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All staff very helpful and reassuring, dad settled in great after two days, they continue with the care and are very professional cannot fault their service and kindness, any medical issues with dad were dealt with swiftly, doctors called when needed.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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