Maple Lodge Care Home, Sunderland, Tyne & Wear
Maple Lodge Care Home, Sunderland, Tyne & Wear
Maple Lodge Care Home, Sunderland, Tyne & Wear

Maple Lodge Care Home is located in Sunderland's Witherwack suburb and is close to shops, amenities, public transport and the A19. The Bridges Shopping Centre is just one mile away.

This purpose built care home offers nursing and social care for the frail elderly and the elderly mentally infirm. Maple Lodge provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also offered. Traditional home cooked food is served using fresh produce with residents being able to select from the choices available daily. Special diets can be catered for.

The home is visited on a regular basis by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged. Residents may benefit from the varied programme of activities that are provided and the large gardens.

Group: Four Seasons Health Care

Person in charge: Anthony Duggan (Home Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 46

Rooms with ensuite WC: 46

Facilities & Services: Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Maple Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Maple Lodge Care Home has a Review Score of 9.5 (9.458)

The Review Score of 9.5 (maximum of 10) for Maple Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Maple Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Maple Lodge Care Home is calculated as follows: ( (169 Excellents x 5) + (98 Goods x 4) + (32 Satisfactorys x 3) ) ÷ 299 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Maple Lodge Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 13 Reviews ÷ 9.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maple Lodge Care Home?

  • Extremely LIKELY
    21
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maple Lodge Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

My dad is very happy here. He is kept safe, warm and well cared for.
I don't think he would be alive if he had stayed in his own home.
Thank you Maple Lodge.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home responded to this review on 20 Dec 2017:

Thank you for the kind comments about your experience with Maple Lodge Care Home. Your dad's care and wellbeing is our number one priority so it is rewarding to hear that you have been so pleased with the quality of our care. We look forward to seeing you again soon. Take care.

Mam has been in this home for about seven weeks. The staff are excellent. She has been well cared for. The room is clean and tidy. The carers are very helpful if Mam needs anything.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home responded to this review on 20 Dec 2017:

Thank you, June, for your comments about your recent experience at Maple Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We are happy you found our staff to be so supportive during your experience here. It's experiences like yours that really keep us motivated! thanks again. Have a great day!

More than happy with this care home. My dad is well looked after by good and friendly staff. I feel happy that my dad who has dementia is in a safe place.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home responded to this review on 06 Dec 2017:

Thank you, Stan, for your kind comments about your recent experience of Maple Lodge Care Home. It is fantastic to hear that it has been so positive and that you feel at ease that your father is in a safe and happy home. We look forward to your next visit. Take care.

Very happy with this home. Dad is well looked after with all of his needs accounted for. Dad has dementia and is treated with patience and respect.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home responded to this review on 04 Dec 2017:

Thank you for taking the time to share your recent experience of Maple Lodge Care Home and are happy to learn it has been so positive. We really appreciate you letting us know how we are doing. We look forward to your next visit. Take care!

I cannot fault the care and support my mam receives. The staff are kind and genuinely care.

The activities are fantastic and very inclusive.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home responded to this review on 01 Dec 2017:

Thank you, Joanne, for sharing your recent experience of Maple Lodge Care home. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a great day!

I am very grateful that my parents are so well looked after by the warm and friendly staff. Thank you to all at Maple Lodge.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Maple Lodge Care Home responded to this review on 01 Dec 2017:

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Maple Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day!

The staff at Maple Lodge are fantastic. My mum hasn't been here long but has settled in quickly and speaks highly of all staff.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has now been there for 2 and a half years and in that time, I have always found the staff caring and attentive. The home is clean and free of smell and I believe the food is good and varies. My mother seems to be well looked after and clean.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I enjoy coming. I know my friend enjoys her meals. The staff are helpful and approachable and I can ask them anything.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Found all staff friendly and helpful. The care my friend receives is very good and she seems happy here. Rooms clean, tidy and the dining room is pleasant with a lovely outlook.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Dad is a resident and the care he receives is excellent, he is well looked after and the food is good. The staff are friendly and professional and very caring. My Dad enjoys being here.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On Thursday 16th March, at lunchtime, I visited my partner at Maple Lodge Care Home. I was greeted by staff who informed me she had called for a doctor as she was concerned over my partner's condition. The doctor examined my partner and summoned emergency paramedics. At 6 pm her family were called to Sunderland Royal Hospital because of grave concern over her chest infection, fluid on the lungs and retaining her CO2 body gases. Thankfully my partner pulled through. Your employee's skill and prompt action in the first instance played a major part in my partner making a full recovery. We are eternally thankful to her and all the team at Maple Lodge Care Home.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Staff are very good, helpful and caring. My dad seems content under the circumstances. The facilities are good, clean and the food is good. Overall as a family, they are supporting our dad. Everything so far has been of a professional standard.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have never had a problem with Maple Lodge the staff are very caring and attentive to residents. If ever dad had had a medical issue prompt action had been taken to get medical attention for him. I genuinely feel that the staff look after dad as if he was their own father and I can tell that dad likes them too by his interaction with them. He often smiles and gives them a cheeky wink when they are talking to him.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff do a great job with residents who are in various stages of dementia. They have great patience. I couldn't manage in their situation.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Found all staff to be friendly and helpful, always happy and willing to help in anyway they can.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Food good - staff very helpful. Only thing I wasn't too happy with was her room was shut all the time, just checked occasionally.

How likely would you be to recommend Maple Lodge Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My father has been a resident at Maple Lodge for four months during that time he has been made very welcome and he has settled in well. He gets on very well with all the staff and has nothing but praise for them. He enjoys a bit of banter with them and they are always kind and considerate towards him. They always try to include him in activities although he is sometimes a bit reluctant. Nevertheless they always ask if he would like to join in. I am always kept informed if there are any health issues. Overall we are both happy with his care.

How likely would you be to recommend Maple Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have always been happy with the way I have been treated and the same goes for my mother.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been in three care homes, including this one during 2015. He has been the most settled and content in this one. The staff are helpful, pleasant and chatty to residents. The amenities are quite good, and it is good that activities are laid on most days, however some residents remain bored. It might be helpful to arrange for someone to come round with newspapers each day (local newsagent) or even a couple of newspapers left in the lounge. Food seems very good, is there any change I can come for a break myself? The provision of an alarm pendant for residents who tend to have falls would be beneficial.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

Only experienced two days so far but seems to be settled into room and routine. Staff are lovely and friendly and show caring attitude to mother-in-law.

How likely would you be to recommend Maple Lodge Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

We were warmly welcomed about a week ago when my mother-in-law was transferred from Sunderland Royal Hospital. The staff were courteous and friendly and they quickly made us feel at ease and confident. The whole organisation seemed to have direction and purpose and everyone seemed to know their role and what was expected for them. Everyone appeared relaxed and there was interaction between the staff and residents. My mother-in-law quickly relaxed and joined in.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

All the members of the staff that I have had contact with have all been very friendly and helpful.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I have been pleased with the way my dad has been looked after while he has been here. I have always been informed of his health and any issues that may arise. I cannot fault the staff they have always been pleasant to dad and family always listen if I want to know about anything. Dad is happy here he is really well cared for.

How likely would you be to recommend Maple Lodge Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff were fantastic with my mother who was occupying a time to think bed. She has now moved on to be nearer to us but she really appreciated the help that she received. Another fantastic feature is having ensuite rooms which seem to be so rare in other nursing homes, this saves elderly people from having to navigate unfamiliar corridors in the dead of night to find a toilet. Thanks to all concerned.

How likely would you be to recommend Maple Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

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Care Home Idol 2016

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