Inglewood Care Home

Deal Road, Redcar TS10 2RG

Group: Crystal Care Services Ltd

Person in charge: Lesley Dawson (General Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Inglewood Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.9 (maximum of 10) for Inglewood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Inglewood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 13 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.432 for Inglewood Care Home is calculated as follows: ( (72 Excellents x 5) + (78 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 155 Ratings = 4.432

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for Inglewood Care Home is based on 13 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 13 Reviews ÷ 9.6 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.9 Inglewood Care Home has a Review Score of 6.9 (6.932) from 13 Reviews


Average Ratings

  • Excellent
    6
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Inglewood Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Inglewood Care Home

  • Daughter of Resident/Service User
    7
  • Wife of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

My husband has been in Inglewood Care Home for over 2 years. At first, they had no manager and I was unaware of this so had a bad impression, (I have worked with Alzheimer's as a volunteer) but when I realised their situation, my opinion changed. The staff work hard and willingly, friendly with competence. The food is good and it is obvious patients enjoy it. Entertainment is good and regular, it provides an interest. Relatives are made welcome at any time. At all times a doctor is on call if needed, giving patients and their relatives confidence.

How likely would you be to recommend Inglewood Care Home? Likely

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Average Rating:   4.2 out of 5

Jayne Duck, Customer Services Administrator at Inglewood Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My husband has settled very well, very quickly. The staff do an amazing job in what can be difficult situations. I have been impressed by the knowledge of carers of individual residents needs.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer Services Administrator at Inglewood Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The wonderful caring and hardworking staff look after my mother so well that it has taken away a lot of stress we experienced before. They keep us informed at all times and always seem to go that extra mile, organising entertainment and little extras that mean so much and make my mum's life better. I can't praise them enough.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Inglewood Care Home responded to this review on 11 May 2017:

Thank you for your review. It is so good to know that the care that your mum is receiving has taken the stress away from you and given you peace of mind knowing that she is cared for how you would care for her. The Bupa Customer Care Team.

My husband is looked after very well. Since coming here his attitude has improved and he seems much happier. The staff are very caring and helpful. They always make time to answer my worries.
Residents are encouraged to join in the activities without being pressured.
There is a pleasant calm atmosphere.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Inglewood Care Home responded to this review on 04 Apr 2017:

Thank you so much for sharing such a lovely review with us, we really appreciate it. I am so pleased that you are happy with Inglewood Care Home, their staff, and the care they are providing your husband with. The Bupa Customer Care Team.

We moved Mam to Inglewood Care Home in December 2016 from another care home in Saltburn.
We are so pleased with the care and hygiene she receives. She has settled really well.
The staff are extremely friendly and kind. They make my dad very welcome and he stays all day and has his lunch and tea there.
He is also very happy with everything here which I am so pleased about.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Inglewood Care Home responded to this review on 03 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Father transferred from another home in October he has settled very well. He is now out of bed more than he is in it. He is eating better and appears happier. The staff in the home keep me informed as to what is happening. My dad needs a lot of pushing, encouragement with daily activities such as dressing, shaving etc and as the staff get to know him are better able to meet his needs. Bedroom and en suite need an overhaul.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer services administrator at Inglewood Care Home responded to this review on 15 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Things are picking up since August 2016 entertainment is good. The staff are exceptional they will go the extra mile for the residents and genuinely care for the residents. A great improvement with the staff moral and care given. We as visitors are always offered a drink on arrival. There is one lady who is always willing to answer any questions on my husband's health and keeps me informed she is a star.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Inglewood Care Home responded to this review on 25 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My brother would much prefer to be at home, having said that he is happy with the care he gets here.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Rose Pickering, Customer Service Administrator at Inglewood Care Home responded to this review on 18 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

This care home is, without a doubt, exceptional.
My Nana was a resident here for only a few short weeks at the end of her life.
The care she received at Inglewood was nothing short of excellent. Not only the physical care but the emotional care too. She felt secure and happy.
That care extended to our family too, in the kind words and endless cups of tea, and offering of a reclining chair to sleep in. They weren't there to care for us too but they did.
The people that work at Inglewood are amongst the kindest and most compassionate people I've ever met, nothing was too much trouble and the love they gave to my nana will stay with me always.
They are professional and capable in every respect, they are also humble and respectful of their resident's needs and that of their families.
They made a heartbreaking time in our lives that much easier and we owe each care assistant and nurse, a debt of gratitude that can never be repaid.
Thank you for everything.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   5 out of 5

I feel that Inglewood has improved over the last year. There is a more friendly atmosphere, the accommodation is always clean, and the food quality and choice has improved. I am very grateful that a member of the nursing staff suggested, and transferred my Mother to a better GP practice as soon as there was availability, so I now have greater peace of mind and believe that my Mother's wishes will be respected. Working in the care profession is not easy, and often undervalued, but the staff do a good job, and some go the extra mile. Visiting a relative with dementia can be distressing, and a friendly word from a staff member before leaving has helped me greatly on a number of occasions.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Rose Pickering, Customer Service Administrator at Inglewood Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

"The team" and it is a team, have had a lot to put up with in the last 12-18 months. We will miss the old manager who gave a good foundation and hopefully the new manager will be made welcome. For me personally, there are many people who have formed a unique bond.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne duck, Customer Services Administrator at Inglewood Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother has been in this care home since March 2016. The care she receives is very good. The receptionist always welcomes you with a cheerful smile. The activities coordinator does an excellent job, but certain times she could do with more support from the staff, i.e helping residents play bingo as if there isn't enough family or friends visiting she finds it difficult. The carers do an amazing job.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Inglewood Care Home responded to this review on 26 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Mother is in Inglewood for respite care following a fall at home. It is the first time she has been in a home and she has settled in very easily and that is thanks to the staff and management of the home. We would certainly consider this as a permanent placement should the need arise.

How likely would you be to recommend Inglewood Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rose Pickering, Customer Service Administrator at Inglewood Care Home responded to this review on 18 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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