Aster Care

26a Belle Vue Grove, Middlesbrough TS4 2PX
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8.5 36 Reviews
  • Aster Care, Middlesbrough
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Cattermole (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (102)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Please ring the doorbell and wait for a member of staff to answer. Staff will be with visitors as soon as they can, they respectively ask for patience at busy times like meal times and during medication rounds.

Parking

  • There is a car park for patrons and visitors only.

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Aster Care Reviews (36)

8.5

Aster Care has a Review Score of 8.5 (8.515) out of 10, based on 14 reviews in the last 2 years.
Over all time Aster Care has 36 reviews.

Overall Experience
  • 27
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Date Published
  • 36
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Reviewer Connection to Aster Care
  • 7
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  • 1
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Total of 36, showing 21-36
Review from Tracey A (Respite Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, staff are very polite and helpful. The activities lady is very good and took me to shops and was very helpful with having laundry service. I asked for a TV in my room and they got it straight away. The rooms are lovely. And there are six TV lounging rooms and my favourite is Aster cinema
lounge, it’s in a vintage retro theme. The meals are very substantial and tasty. The deputy manager is very pleasant and helpful. It is a very large building and took me a while to get my bearings but getting to know my way now. Would come back again any day best environment ever, and I thank everyone for an enjoyable stay.
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Review from C C (Friend of Resident) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were outstanding and couldn't have been more helpful. The person I was visiting looked comfortable and happy. The care was brilliant and it was good to know my friend was in good hands. Overall, it was lovely to see.
I was very pleased with the management and the staff were a pleasure to
converse with.
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Review from Martin M (Resident) published on 26 May 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
I’m happy living at Aster Care Home and still have the freedom to come and go as I please.
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Review from E C (Friend of Resident) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend in her previous two care homes and was quite frankly disgusted and appalled by their so-called care. Since she was relocated to Asta, I cannot praise the staff, care and facilities enough. My friend is less agitated and more trustworthy towards staff which makes her life more bearable
and comfortable.
I spoke to the home manager who put all of my fears to rest and she guaranteed that my friend would receive the most excellent love and care they deserve. For this, I cannot thank her enough
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Review from Jenny N (Daughter-in-law of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class and person-centred. After our mother's needs significantly changed from her hospital admission, the care home she was in could not meet her needs. Our beloved mam was moved to Aster on leaving hospital where she spent her final days wrapped in the dignity and respect that her previous care
home had not offered. The staff all go above and beyond their roles to offer a holistic approach. Nothing was ever a bother to support their residents or the families at such an awfully difficult time for us. Aster seems amazingly managed at all levels which reflects with the staff that you meet.
We would highly recommend it.
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Review from C S (Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my time at Aster Care home in Middlesbrough, I feel safe, treated very well, and politely. The facilities are very good, all carers, admin, management are very nice to you and treat you with respect. There is always something happening activity-wise, but we need a subscription tv sports channel,
also the food is a very good standard.
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Review from L H (Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Life here is just fine. Clean, food fine. Staff very friendly. Staff always on call.
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Review from N S (Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time here was fantastic. Every member of staff was caring, respectful, and just genuinely nice people. You can't ask for more pleasant staff. When the CQC came to see the place they never spoke to me or the majority of residents. It wasn't a fair inspection.
Reply from Daniel Hart, Manager at Aster Care

Thank you for such a kind review, it was a pleasure to manage you and you're greatly missed but we're so pleased you're back in the community, we look forward to seeing you when you visit, myself and all the team wish you well.

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Review from P A (Son of Resident) published on 4 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last two weeks of her life at the home during that time she was cared for with dignity, excellent care and everyone had time to chat to her to and to feel at home. When it was difficult to visit.
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Review from R E (Nephew of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live away so have not seen my uncle for several months. The home took my temp asked several questions about my health before I was given my things I had to put on. The manager gave me an update and directed me to the room for my visit. My uncle was waiting for me. He looked lovely, he commented how
nice the home was and the staff and manager were very accommodating.
Reply from Thomas Varghese, Director at Aster Care

Thank you for your lovely words, they mean a lot to our staff.

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Review from D B (Sister of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous home, very responsive and approachable staff. Lovely, friendly environment for my brother. Care is outstanding and always happy with the staff. Food is varied and again, my brother enjoys his meals. A very homely place to visit and always made very welcome. Overall, a lovely place.
Reply from Mandy Cooper, Manager at Aster Care

Thank you so much for these kind words, I will pass on to the staff.

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Review from S N (Sister of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My second brother is in here, both been looked after properly, have no concerns.
Reply from Mandy Cooper, Manager at Aster Care

Thank you for your kind word's, I will let the staff know. I never had the pleasure of meeting your brother, however, he is a lovely person to look after.

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Review from A B (Daughter of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come and see my mother all the time here. She loves it here. She gets all the help she needs and the staff are brilliant with her. She wouldn't go anywhere else.
Reply from Mandy Cooper, Manager at Aster Care

Thank you for your kind words, we appreciate feedback and I will pass your comments on to staff, thank you once again.

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Review from G H (Relative of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and helpful. The home is clean and did not smell like a care home.
Reply from Thomas Varghese, Director at Aster Care

Thank you so much for your feedback, they are very much appreciated. We will share your lovely feedback with the team at Aster care. Thank you.

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Review from Peter P (Son of Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
They were looking after my dad and my mam. My dad, however, passed away but they showed so much care, compassion and love for him and they still continue to do so with my mam.
Reply from Mandy Cooper, Manager at Aster Care

Thank you so much for this review. It was a pleasure looking after your dad he was such a character, and your mum is a dream to care for, thank you once again. Kind regards, Mandy and all the team at Aster.

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Review from Lyndon T (Brother of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to compliment Aster Care, Middlesbrough my sister was a resident at this home from November 2017 until she passed away in February 2019. The treatment and care she received from all the staff and management of the home was exceptional. The day to day care, the activities, organised events
and trips, ensured that the last 16 months of her their life were exceptionally well catered for, emotionally and medically. The home has a dedicated under 55 wing so they were with people of their own age which improved their overall quality of life.
Moving relations into a care home especially those that are under 55years can be a traumatic situation not only for the person going into the home but the remaining family members as well.
The management and staff are well aware of this make do everything than can to make the transition as smooth as possible. The more information you can provide to the caregivers enhances the service provided.
I would highly recommend Aster Care.
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Current Review Score: 8.5 (8.515)

Overview of Review Score

The Review Score of 8.5 (8.515) out of 10 for Aster Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.025 for Aster Care is calculated as follows: ( (108 Excellents x 5) + (5 Goods x 4) + (12 Satisfactorys x 3) + (10 Poors x 2) + (24 Very Poors x 1) ) ÷ 159 Ratings = 4.025
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.49 Points relating to the number of positive Reviews for Aster Care is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 10 Positive Reviews ÷ 20.4 = 0.49
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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