Aster Care Reviews (32)
Aster Care has a Review Score of 8.9 (8.918) out of 10, based on 20 reviews in the last 2 years. Over all time Aster Care has 32 reviews.
Review from Jenny N (Daughter-in-law of Resident) published on 28 March 2023
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Overall Experience
5.0 out of 5
We would highly recommend it.
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Review from C S (Resident) published on 14 February 2022
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5.0 out of 5
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Review from L H (Resident) published on 5 October 2021
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5.0 out of 5
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Review from N S (Resident) published on 30 April 2021
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Overall Experience
5.0 out of 5
Reply from Daniel Hart, Manager at Aster Care
Thank you for such a kind review, it was a pleasure to manage you and you're greatly missed but we're so pleased you're back in the community, we look forward to seeing you when you visit, myself and all the team wish you well.
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Review from P A (Son of Resident) published on 4 January 2021
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Overall Experience
5.0 out of 5
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Review from R E (Nephew of Resident) published on 28 September 2020
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Overall Experience
5.0 out of 5
Reply from Thomas Varghese, Director at Aster Care
Thank you for your lovely words, they mean a lot to our staff.
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Review from D B (Sister of Resident) published on 13 August 2020
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Overall Experience
5.0 out of 5
Reply from Mandy Cooper, Manager at Aster Care
Thank you so much for these kind words, I will pass on to the staff.
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Review from S N (Sister of Resident) published on 12 August 2020
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Overall Experience
4.0 out of 5
Reply from Mandy Cooper, Manager at Aster Care
Thank you for your kind word's, I will let the staff know. I never had the pleasure of meeting your brother, however, he is a lovely person to look after.
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Review from A B (Daughter of Resident) published on 3 August 2020
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Overall Experience
5.0 out of 5
Reply from Mandy Cooper, Manager at Aster Care
Thank you for your kind words, we appreciate feedback and I will pass your comments on to staff, thank you once again.
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Review from G H (Relative of Resident) published on 16 July 2020
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Overall Experience
4.0 out of 5
Reply from Thomas Varghese, Director at Aster Care
Thank you so much for your feedback, they are very much appreciated. We will share your lovely feedback with the team at Aster care. Thank you.
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Review from Peter P (Son of Resident) published on 6 April 2020
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Overall Experience
4.0 out of 5
Reply from Mandy Cooper, Manager at Aster Care
Thank you so much for this review. It was a pleasure looking after your dad he was such a character, and your mum is a dream to care for, thank you once again. Kind regards, Mandy and all the team at Aster.
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Review from Lyndon T (Brother of Resident) published on 8 April 2019
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Overall Experience
5.0 out of 5
Moving relations into a care home especially those that are under 55years can be a traumatic situation not only for the person going into the home but the remaining family members as well.
The management and staff are well aware of this make do everything than can to make the transition as smooth as possible. The more information you can provide to the caregivers enhances the service provided.
I would highly recommend Aster Care.
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Overview of Review Score
The Review Score of 8.9 (8.918) out of 10 for Aster Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.183 for Aster Care is calculated as follows: ( (155 Excellents x 5) + (19 Goods x 4) + (21 Satisfactorys x 3) + (10 Poors x 2) + (24 Very Poors x 1) ) ÷ 229 Ratings = 4.183
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.735 Points relating to the number of positive Reviews for Aster Care is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 15 Positive Reviews ÷ 20.4 = 0.735
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
