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Aster Care

26a Belle Vue Grove, Middlesbrough, Cleveland & Teesside TS4 2PX
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Aster Care, Middlesbrough

Care Provided by Aster Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,250£1,250 - £1,250
Residential Dementia Care£1,250 - £1,250£1,250 - £1,250
Nursing Care£1,250 - £1,251£1,250 - £1,250
Nursing Dementia Care£1,250 - £1,251£1,250 - £1,250

FNC will be added paid direct to home and this covers medication and nursing assistance.

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie Cattermole(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (102)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Please ring the doorbell and wait for a member of staff to answer. Staff will be with visitors as soon as they can, they respectively ask for patience at busy times like meal times and during medication rounds.

Parking

  • There is a car park for patrons and visitors only.
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Aster Care Reviews (40)

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8.4

Aster Care has a Review Score of 8.4 (8.383) out of 10, based on 17 reviews in the last 2 years. Over all time Aster Care has 40 reviews.

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Review from Janice C (Daughter of Resident) published on 14 July 2023 Submitted via Website
Overall Experience

Mam is comfortable. She needs 24 hour care but she is doing ok. Staff are very nice and provide anything she wants or needs. The home is clean and nicely decorated. When we first went to look around the first impression was very good

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Review from E J (Grandson of Resident) published on 12 July 2023 Submitted via Website
Overall Experience

My grandad stayed here short stay, he was very well looked after. The staff were friendly and nothing ever seemed too much trouble. The home was clean and tidy. There was a good range of activities available although my grandad didn’t like to take part.

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Review from A E (Daughter of Resident) published on 23 June 2023 Submitted via Website
Overall Experience

My mother spent her final weeks in Aster care home, on the Orchid suite, and several of the care assistants looking after her were lovely. I always felt comforted knowing she was being cared for by them. They built rapport with both me and my mam, showed sincere care and kindness. The manager was always willing to listen and help. Overall a well ran nursing unit with some great staff.

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Review from Anthony K (Respite Resident) published on 21 June 2023 Submitted via Website
Overall Experience

From the minute I came through the doors I was welcomed to the family. Yes, that is what my stay was like every single day. Despite being short staffed everyone at Aster had a smile and I didn't hear a moan or complaint. I know where I would want to go if I needed respite care again, my family at Aster Care Home.

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Review from Tracey A (Respite Resident) published on 2 June 2023 Submitted via Website
Overall Experience

Lovely home, staff are very polite and helpful. The activities lady is very good and took me to shops and was very helpful with having laundry service. I asked for a TV in my room and they got it straight away. The rooms are lovely. And there are six TV lounging rooms and my favourite is Aster cinema lounge, it’s in a vintage retro theme. The meals are very substantial and tasty. The deputy manager is very pleasant and helpful. It is a very large building and took me a while to get my bearings but getting to know my way now. Would come back again any day best environment ever, and I thank everyone for an enjoyable stay.

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Review from C C (Friend of Resident) published on 31 May 2023 Submitted via Website
Overall Experience
The staff were outstanding and couldn't have been more helpful. The person I was visiting looked comfortable and happy. The care was brilliant and it was good to know my friend was in good hands. Overall, it was lovely to see.

I was very pleased with the management and the staff were a pleasure to converse with.

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Review from Martin M (Resident / Service User) published on 26 May 2023 Submitted via Website
Overall Experience

I’m happy living at Aster Care Home and still have the freedom to come and go as I please.

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Review from E C (Friend of Resident) published on 26 May 2023 Submitted via Website
Overall Experience
I visited my friend in her previous two care homes and was quite frankly disgusted and appalled by their so-called care. Since she was relocated to Asta, I cannot praise the staff, care and facilities enough. My friend is less agitated and more trustworthy towards staff which makes her life more bearable and comfortable.

I spoke to the home manager who put all of my fears to rest and she guaranteed that my friend would receive the most excellent love and care they deserve. For this, I cannot thank her enough

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Review from Jenny N (Daughter-in-law of Resident) published on 28 March 2023 Submitted via Website
Overall Experience
First class and person-centred. After our mother's needs significantly changed from her hospital admission, the care home she was in could not meet her needs. Our beloved mam was moved to Aster on leaving hospital where she spent her final days wrapped in the dignity and respect that her previous care home had not offered. The staff all go above and beyond their roles to offer a holistic approach. Nothing was ever a bother to support their residents or the families at such an awfully difficult time for us. Aster seems amazingly managed at all levels which reflects with the staff that you meet.

We would highly recommend it.

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Review from C S (Resident / Service User) published on 14 February 2022 Submitted via Postal Card
Overall Experience

During my time at Aster Care home in Middlesbrough, I feel safe, treated very well, and politely. The facilities are very good, all carers, admin, management are very nice to you and treat you with respect. There is always something happening activity-wise, but we need a subscription tv sports channel, also the food is a very good standard.

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Review from L H (Resident / Service User) published on 5 October 2021 Submitted via Postal Card
Overall Experience

Life here is just fine. Clean, food fine. Staff very friendly. Staff always on call.

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Review from N S (Resident / Service User) published on 30 April 2021 Submitted via Postal Card
Overall Experience

My time here was fantastic. Every member of staff was caring, respectful, and just genuinely nice people. You can't ask for more pleasant staff. When the CQC came to see the place they never spoke to me or the majority of residents. It wasn't a fair inspection.

Reply from Daniel Hart, Manager at Aster Care

Thank you for such a kind review, it was a pleasure to manage you and you're greatly missed but we're so pleased you're back in the community, we look forward to seeing you when you visit, myself and all the team wish you well.

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Review from P A (Son of Resident) published on 4 January 2021 Submitted via Postal Card
Overall Experience

My mother spent the last two weeks of her life at the home during that time she was cared for with dignity, excellent care and everyone had time to chat to her to and to feel at home. When it was difficult to visit.

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Review from R E (Nephew of Resident) published on 28 September 2020 Submitted via Postal Card
Overall Experience

I live away so have not seen my uncle for several months. The home took my temp asked several questions about my health before I was given my things I had to put on. The manager gave me an update and directed me to the room for my visit. My uncle was waiting for me. He looked lovely, he commented how nice the home was and the staff and manager were very accommodating.

Reply from Thomas Varghese, Director at Aster Care

Thank you for your lovely words, they mean a lot to our staff.

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Review from D B (Sister of Resident) published on 13 August 2020 Submitted via Postal Card
Overall Experience

Fabulous home, very responsive and approachable staff. Lovely, friendly environment for my brother. Care is outstanding and always happy with the staff. Food is varied and again, my brother enjoys his meals. A very homely place to visit and always made very welcome. Overall, a lovely place.

Reply from Mandy Cooper, Manager at Aster Care

Thank you so much for these kind words, I will pass on to the staff.

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Review from S N (Sister of Resident) published on 12 August 2020 Submitted via Postal Card
Overall Experience

My second brother is in here, both been looked after properly, have no concerns.

Reply from Mandy Cooper, Manager at Aster Care

Thank you for your kind word's, I will let the staff know. I never had the pleasure of meeting your brother, however, he is a lovely person to look after.

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Review from A B (Daughter of Resident) published on 3 August 2020 Submitted via Postal Card
Overall Experience

I come and see my mother all the time here. She loves it here. She gets all the help she needs and the staff are brilliant with her. She wouldn't go anywhere else.

Reply from Mandy Cooper, Manager at Aster Care

Thank you for your kind words, we appreciate feedback and I will pass your comments on to staff, thank you once again.

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Review from G H (Relative of Resident) published on 16 July 2020 Submitted via Postal Card
Overall Experience

Staff are very friendly and helpful. The home is clean and did not smell like a care home.

Reply from Thomas Varghese, Director at Aster Care

Thank you so much for your feedback, they are very much appreciated. We will share your lovely feedback with the team at Aster care. Thank you.

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Review from Peter P (Son of Resident) published on 6 April 2020 Submitted via Website
Overall Experience

They were looking after my dad and my mam. My dad, however, passed away but they showed so much care, compassion and love for him and they still continue to do so with my mam.

Reply from Mandy Cooper, Manager at Aster Care

Thank you so much for this review. It was a pleasure looking after your dad he was such a character, and your mum is a dream to care for, thank you once again. Kind regards, Mandy and all the team at Aster.

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Review from Lyndon T (Brother of Resident) published on 8 April 2019 Submitted via Website
Overall Experience
I would like to compliment Aster Care, Middlesbrough my sister was a resident at this home from November 2017 until she passed away in February 2019. The treatment and care she received from all the staff and management of the home was exceptional. The day to day care, the activities, organised events and trips, ensured that the last 16 months of her their life were exceptionally well catered for, emotionally and medically. The home has a dedicated under 55 wing so they were with people of their own age which improved their overall quality of life.
Moving relations into a care home especially those that are under 55years can be a traumatic situation not only for the person going into the home but the remaining family members as well.
The management and staff are well aware of this make do everything than can to make the transition as smooth as possible. The more information you can provide to the caregivers enhances the service provided.

I would highly recommend Aster Care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 November 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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