Apple Mews

113 Burlam Road, Acklam, Middlesbrough TS5 5AR

Group: Exclusive Care Group

Person in charge: Paula Stobart (Home Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Apple Mews: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Apple Mews has a Review Score of 8.9 (8.851)

The Review Score of 8.9 (maximum of 10) for Apple Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Apple Mews in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.657 for Apple Mews is calculated as follows: ( (48 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 70 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.194 Points relating to the number of positive Reviews for Apple Mews is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 4 Reviews ÷ 9 Target = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Apple Mews?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Apple Mews

  • Resident / Service User
    3
  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    1

This care home must really be an exception to the rule. We read in the media about care homes being not fit for purpose, but Apple Mews is perfect in every way. It is hygienic, the food is second to none (fit for royalty), staff are both friendly and cheerful - nothing is too much trouble for them. I have loved every minute of my stay in Apple Mews. From the manager down to the cleaner, staff have been tremendous (special mention about the cook).

How likely would you be to recommend Apple Mews? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad Joe is in here at the moment having some rehab. What a wonderful place. The staff are fantastic from cleaners to managers. Nothing is to much trouble. Lovely food nothing to much trouble for the cook. Medical staff amazing. Thank you all so much from a very grateful daughter.

How likely would you be to recommend Apple Mews? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Paula Stobart, Manager at Apple Mews responded to this review on 04 Apr 2017:

Thank you very much for your kind words, I am so pleased you feel like this and I will cascade your praise to the staff.

I cannot commend Apple Mews Care Home highly enough. One is welcomed at the door and the general atmosphere as soon as one enters is of great peace and calm. The management is supportive of the family as well as the resident. My husband is bedbound and totally reliant on the carers. They are really lovely to him, nothing is too much trouble. I feel he is in very good hands. His personal care is carried out efficiently, without fuss and his dignity as far as possible maintained. Also, they chat with him and keep his spirits up. The food is good home cooking, lots of it and delicious, I can vouch for that. I feel completely at ease that his care is second to none in my absence. The nurses in the home are not only professional and extremely competent, they are very positive and supportive of their patients.

How likely would you be to recommend Apple Mews? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Paula Stobart, Manager at Apple Mews responded to this review on 09 Mar 2017:

I cannot thank you enough for your kind words and I am over the moon you are happy with all of the care given to your husband, I will pass your kind words on to the staff.

A care review was recently taken place as the staff wanted to express how they could do more and help in more ways.
Communication has also improved.

How likely would you be to recommend Apple Mews? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Care home staff are very accommodating and professional. Informative, polite, very caring. All needs are catered for.

How likely would you be to recommend Apple Mews? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very nice, you can sleep in to when ever you want, and they come and ask what you would like to eat each day, your laundry is done for you.

How likely would you be to recommend Apple Mews? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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