Westmoor View Care Home

Dixons Bank, Marton-in-Cleveland, Middlesbrough TS7 8PA

Westmoor View Care Home, Middlesbrough, Cleveland & Teesside
Westmoor View Care Home, Middlesbrough, Cleveland & Teesside
Westmoor View Care Home, Middlesbrough, Cleveland & Teesside

Westmoor View is committed to treating each resident’s care needs on an individual basis, with professionals working hard to ensure the correct level and type of care is provided. The home offers care for older people and young people with physical disabilities, while compassionate and respectful care assistants also offer terminal care.

Originally built in the 1860s, the home has retained many original features such as large bay windows, with renovators having successfully maintained the home’s great character. Residents can make the most of the home’s location to reach local shops and other amenities.

Family and friends are welcome to join residents at mealtimes, which are freshly produced using seasonal foods. Homemade cakes are enjoyed by residents with their afternoon tea or coffee.

Every month residents are encouraged to take part in a monthly event to celebrate annual occasions such as Mother’s Day and Christmas.

Group: HC-One

Person in charge: Caroline Pocklington (General Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Learning Disability • Old Age • Physical Disability

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, French

Single Rooms: 36

Rooms with ensuite WC: 1

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westmoor View Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Westmoor View Care Home has a Review Score of 9.3 (9.329)

The Review Score of 9.3 (maximum of 10) for Westmoor View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Westmoor View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.329 for Westmoor View Care Home is calculated as follows: ( (81 Excellents x 5) + (65 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 167 Ratings = 4.329

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westmoor View Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westmoor View Care Home?

  • Extremely LIKELY
    7
  • Likely
    4
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    2
  • Extremely UNLIKELY
    0

Reviewer Connection to Westmoor View Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My mother has been a resident at the care home for three years now. My family has the utmost respect for all the staff and the attention we have been given. It is always lovely to be offered a cup of tea when we visit.

How likely would you be to recommend Westmoor View Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nothing has been too much trouble for the staff at Westmoor View. At first, we didn't want to use a care home for mam, but the staff have really made mam feel at home giving her excellent one to one treatment, they have also looked after us as a family with refreshments, we could not have asked for anything better. They all pass the time of day with you and ask if you're okay. Keep up the good work.

How likely would you be to recommend Westmoor View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was at Westmoor View Care Home for palliative care. We had previously been reluctant to place her in any home but once we looked around Westmoor View, we were a little more at ease as it was very clean and did not have that normal care home smell when you entered.
Once she was in the care home, we realised we had no reason to worry. The staff were amazing and very attentive to both her and all the family. Unfortunately, my mother was not in a good state of health but we were very well looked after. My sisters and I were at the home for around 12-14 hours per day and they made sure we had plenty of drinks and even provided us with some food although we had our own provisions with us.
We saw how fantastic they interacted with the residents who were more mobile than our mother and witnessed some of the daytime activities they provided. We would 100% recommend this home to anyone else who is looking for a good place for elderly relatives.

How likely would you be to recommend Westmoor View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are the strength of this nursing home. Both the nursing and care staff work very well together to provide a comfortable, safe and happy environment for the clients as well as family and friends visiting. Mum's room was large and bright but that obviously came at extra cost.

The nursing staff were always able to give me accurate information regarding Mum's medical and care needs. Equipment was accessed readily and appropriately.

How likely would you be to recommend Westmoor View Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

On the occasions of my visits to see my brother in Westmoor View Care HOme, I found the place to be very suitable for purpose. The rooms and public areas were very clean with good facilities for the residents. The staff were caring, kind and friendly. Door entry security was adhered to, providing monitoring of visitors entering the building. Also, there is a visitors book for the recording of names and times of arrival and departure. The staff were always very courteous to callers, whether it be calls in person or by telephone. The care home is in a lovely location on Dixons Bank. The gardens are beautifully laid out in a style very suitable for walking and sitting in during nice weather conditions.

How likely would you be to recommend Westmoor View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am happy with the standard of care provided to my Mam during her time at Westmoor View.
Her needs were met and she was able to enjoy some happy times with staff and other residents and their families which has given me lasting memories.
I am thankful to all staff involved in her care.

How likely would you be to recommend Westmoor View Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We are very pleased with the experience of my mother.

How likely would you be to recommend Westmoor View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cannot praise the staff any higher. The care, devotion, compassion and dedication to patients is second to none. The home has a very pleasant smell when you enter and the meals that are served are all presented in an appetising way.

How likely would you be to recommend Westmoor View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Westmoor View Care Home responded to this review on 14 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our Staff and will share your comments with the home’s manager

My wife died in August of last year 2015. I would say that she was well looked after during her stay at the above. I myself enjoyed my visits there.

How likely would you be to recommend Westmoor View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Westmoor View Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Satisfactory.

How likely would you be to recommend Westmoor View Care Home? Don't know

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Westmoor View Care Home responded to this review on 20 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mu husband and I were asked by a family member to check out a few homes for his dad. We visited Westmoor View and were made to feel very welcome as soon as we walked through the door from that point on, we said this is the right place, but we had to go to two more care home first. We were not impressed at all with them. We were delighted when the family choose Westmoor View. We highly recommend Westmoor View for any other person if needed.

How likely would you be to recommend Westmoor View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Westmoor View Care Home responded to this review on 05 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Adequate.

How likely would you be to recommend Westmoor View Care Home? Unlikely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Westmoor View Care Home responded to this review on 05 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My father was diagnosed with Pancreatic Cancer in 2013 and spent a few weeks of his life in Westmoor View until his death in February 2014. My family are extremely grateful for the great care and dignity that the team provided for my father. Highly professional, with great warmth, humour and humanity.

How likely would you be to recommend Westmoor View Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was a resident at Westmoor View Nursing Home for 18 months during that time there was never any issues with the care she received. However, my mother died in the home at the end of July 2015 and not one member of the home attended her funeral. This all my family and friends thought very disrespectful. I felt and still feel very hurt and disappointed with the staff and the BUPA organisation. (All the funeral details were written in the Thank You card given to the staff.)

How likely would you be to recommend Westmoor View Care Home? Unlikely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Westmoor View Nursing Home, Bupa Care Homes at Westmoor View Care Home responded to this review on 13 Aug 2015:

We take all comments extremely seriously and are very disappointed to hear that none of our staff attended your Mother’s funeral. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you send your details to our customer services team by emailing feedback@bupa.com so that we can give you a call you to discuss this feedback.

Submit a Review for Westmoor View Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Westmoor View Care Home