Hallgarth Care Centre is a purpose-built Durham accommodation, ideal for achieving a homely care service for elderly care and related nursing needs.
Located in a pleasant residential area, the centre helps service users to achieve a stress-free lifestyle with good peace of mind, with carers' expertise always accessible throughout the day and night.
Gardening, baking and arts and crafts are among the many activities available for residents to indulge themselves in, with entertainers and local school children regular visitors to the home.
Group: Four Seasons Health Care
Person in charge: Angela Muir (Home Manager)
Local Authority / Social Services: Durham County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Hallgarth Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.8 (maximum of 10) for Hallgarth Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Hallgarth Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.4 for Hallgarth Care Home is calculated as follows: ( (27 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.417 Points relating to the number of positive Reviews for Hallgarth Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hallgarth Care Home has a Review Score of 8.8 (8.817) from 5 Reviews
Review submitted from a Postal Card by R S (Husband of Resident) on Monday 18 December 2017. Relates to December 2017.
Found the home always clean and well presented. Staff are always helpful and provide any information required regarding my wife's care.
The only reason I marked down the care/support question is there always seems to be insufficient staff to assist residents when they require it.
The same goes for the question about activities. I have no problem with the staff who are there, they just seem to be always very busy.
How likely would you be to recommend Hallgarth Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hallgarth Care Home responded to this review on 19 Dec 2017:
Thank you for sharing your recent experience of Hallgarth Care Home. We really appreciate you taking the time to provide us with invaluable feedback and it is great to hear that you have found the staff so supportive. We take all of your comments seriously and see them as opportunities to improve on the areas where you may not have had as good as an experience. Upon your next visit, please do not hesitate to speak with us about the points you have raised as we welcome the opportunity to discuss these with you. Thank you once again for the lovely words and we are so pleased to hear you have been happy with our care. We look forward to your next visit. Take care.
Review submitted from a Postal Card by R P (Son of Resident) on Wednesday 29 November 2017. Relates to November 2017.
Home is well managed and maintained. On request, room was redecorated and recarpeted and assisted in personalisation of the room.
There is a range of activities which are various and tailored to individual needs.
How likely would you be to recommend Hallgarth Care Home? Extremely Likely
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Treated with Dignity
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Ronnie Cavanagh, Digital Marketing Executive at Hallgarth Care Home responded to this review on 01 Dec 2017:
Thank you for sharing your recent experience with Hallgarth Care Home. We strive for 100% satisfaction, and it is great to see you had such a positive experience with the personalisation of the room. We really appreciate you taking the time to let us know how we are doing. Thanks again - have a wonderful day.
Review submitted from a Postal Card by Anne H (Daughter of Resident) on Friday 3 November 2017. Relates to October 2017.
In the 6 years my mother has been a resident, she has been well looked after and cared for. She is contented and always has smiles for her carers. The activities are always enjoyed fully. Thank you.
How likely would you be to recommend Hallgarth Care Home? Extremely Likely
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Cleanliness
Treated with Dignity
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Ronnie Cavanagh, Digital Marketing Executive at Hallgarth Care Home responded to this review on 07 Nov 2017:
Thank you, Anne, for taking the time to let us know how we are doing at Hallgarth Care Home. We really appreciate your kind words and have been pleased with the quality of our care. Our residents’ wellbeing is our main priority and it is rewarding to have the efforts of the team recognised. Take care!
Review submitted from a Postal Card by I G (Son of Resident) on Friday 3 November 2017. Relates to October 2017.
The home provides lots of activities to keep the residents occupied. There are photos to remind the residents of the activities and visits. There are visiting entertainers and student groups help out with activities. The staff take care to deal gently with people who have difficulty expressing themselves.
How likely would you be to recommend Hallgarth Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Ronnie Cavanagh, Digital Marketing Executive at Hallgarth Care Home responded to this review on 07 Nov 2017:
Thank you for sharing your recent experience of Hallgarth Care Home. Your comments and feedback mean a lot to us and we are pleased to learn it has been so positive. If there is anything more we can do, please do not hesitate to let us know. Thank you once again for letting us know how we are doing. Take care.
Review submitted from a Postal Card by Joy F (Granddaughter of Resident) on Friday 3 November 2017. Relates to October 2017.
Staff are lovely. Very patient and understanding. They treat my elderly resident with brilliant care and respect.
How likely would you be to recommend Hallgarth Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Ronnie Cavanagh, Digital Marketing Executive at Hallgarth Care Home responded to this review on 07 Nov 2017:
Thank you, Joy, for your comments about your recent experience at Hallgarth Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
There are currently no Care Home Idol entrants who have performed at Hallgarth Care Home