Peterlee Care Home is the best place to take your loved one. Care is incredible
Lotty K (Daughter-in-law of Resident)
Fantastic staff who go the extra mile. Highly recommend.
Ethel K (Wife of Resident)
From the day my Mother was admitted she has been treated with respect and dignity
Pat J (Daughter of Resident)
Local authority rates . to be discussed at assessment. Nursing placements are subject to CHC assessment for nursing fee on top of the base fee.
On-site parking available
Peterlee Care Home has a Review Score of 9.7 (9.665) out of 10, based on 13 reviews in the last 2 years. Over all time Peterlee Care Home has 29 reviews.
Review from A K (Sister of Resident) published on 25 April 2025
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Overall Experience
4.0 out of 5
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Review from L R (Wife of Resident) published on 25 April 2025
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Overall Experience
5.0 out of 5
Reply from Kayleigh Solomon, Manager at Peterlee Care Home
Thank you for your kind words, it is a pleasure to provide acre and support to your wife.
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Review from M M (Daughter of Resident) published on 24 April 2025
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5.0 out of 5
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Review from E F (Cousin of Resident) published on 23 April 2025
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Overall Experience
5.0 out of 5
Reply from Kayleigh Solomon, Manager at Peterlee Care Home
Thank you for your kind words, it is a pleasure to provide care and support to your cousin.
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Review from S C (Daughter of Resident) published on 23 April 2025
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Overall Experience
5.0 out of 5
Reply from Kayleigh Solomon, Manager at Peterlee Care Home
Thank you for your kind words, it is a pleasure to provide care and support to your father.
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Review from A W (Sister of Resident) published on 22 April 2025
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4.0 out of 5
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Review from L M (Sister of Resident) published on 22 April 2025
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Overall Experience
5.0 out of 5
Reply from Jackie Ife, Manager at Peterlee Care Home
Thank you for your kind words. Its a pleasure to provide care and support to your wonderful sister.
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Review from S H (Daughter of Resident) published on 7 April 2025
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Overall Experience
5.0 out of 5
Reply from Jackie Ife, Manager at Peterlee Care Home
I would like to take this opportunity to thank you for your kind words and for trusting us to provide care and support to your dad.
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Review from Steve B (Husband of Resident) published on 20 November 2024
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5.0 out of 5
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Review from D H (Daughter of Resident) published on 15 November 2024
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4.0 out of 5
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Review from K S (Granddaughter of Resident) published on 11 November 2024
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5.0 out of 5
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Review from Laura G (Friend of Resident) published on 7 June 2023
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Overall Experience
5.0 out of 5
Reply from Jackie Ife, Manager at Peterlee Care Home
Thank you for your very kind words. I will ensure these comments are shared with the team.
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Review from Ian H (Son of Resident) published on 21 May 2023
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Overall Experience
4.0 out of 5
Reply from Jackie Ife, Manager at Peterlee Care Home
Thank you for your kind words and trusting us to provide care and support for your mum.
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Review from Sarah W (Niece of Resident) published on 31 March 2021
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5.0 out of 5
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Review from M J (Great-Nephew of Resident) published on 9 November 2020
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5.0 out of 5
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Review from Christine D (Daughter of Resident) published on 8 September 2020
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4.0 out of 5
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Review from William T (Brother of Resident) published on 25 August 2020
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Overall Experience
5.0 out of 5
Reply from Jackie Ife, Manager at Peterlee Care Home
Thank you for the lovely feedback, it has been difficult over the last few months with the COVID. My staff have been amazing throughout.
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Review from N B (Wife of Resident) published on 10 March 2020
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4.0 out of 5
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Review from A P (Wife of Resident) published on 29 November 2019
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5.0 out of 5
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Review from Ethel K (Wife of Resident) published on 14 February 2019
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5.0 out of 5
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The Review Score of 9.7 (9.665) out of 10 for Peterlee Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.665 for Peterlee Care Home is calculated as follows: ( (107 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 155 Ratings = 4.665
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Peterlee Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Nov 2022
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Job Title: Manager
Joined: 2021
I have been the Registered Manager at Peterlee Care Home since August 2021 and I have over 18 years of experience working with the elderly. I oversee the day-to-day running of the home. I value the members of staff who make a very strong team, with many having been employed for a considerable amount of time, across all departments. I am passionate about providing a person-centred approach to care, ensuring a high service of care is maintained at all times, all staff within the home have completed mandatory training and work to high standards of care at all levels. The residents within the home have individual needs which are met by highly trained staff, I will endeavour to provide a high-quality service where residents and their families are priority.
Job Title: Clinical Lead
Joined: 2013
I have worked at Peterlee Care Home for over 10 years, initially as a nurse and recently as a deputy manager. I am very passionate about providing a high standard of care to residents.
Job Title: Administrator
Joined: 2023
Although I am new to the team at Peterlee Care Home, I have worked in administration for over 10 years.
The team at Peterlee Care Home have been very welcoming and I love coming to work and engaging with the residents and my colleagues.
