Peterlee Care Home

Westcott Road, Peterlee SR8 5JE
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9.6 36 Reviews
  • Peterlee Care Home, Peterlee
Situated in a residential area, this home is a modern purpose built home proving a high standard of residential care, residential and nursing care for people with dementia and care for people with learning disabilities. They also provide respite care to give home carers a much needed break and day care.

Professionals provide person centred care in three homely and welcoming units. The home is staffed by a team of professional registered nurses and dedicated carers who all have experience and training.

Staff are committed to providing the highest possible standards of care. Residents will be treated as individuals and cared for with respect and dignity within a safe, comfortable and homely environment which encourages independence where appropriate.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1270 – £1500
  • Self-Funded Residential Dementia Care: £1270 – £1500
  • Self-Funded Nursing Care: £1270 – £1500
  • Self-Funded Nursing Dementia Care: £1270 – £1500
  • RESPITE Self-Funded Residential Care: £1270 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1270 – £1500
  • RESPITE Self-Funded Nursing Care: £1270 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1155 – £1155

Local authority rates . to be discussed at assessment. Nursing placements are subject to CHC assessment for nursing fee on top of the base fee.

These prices are only a guideline, please contact Peterlee Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kayleigh Solomon (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (44)

Parking

  • On-site parking available

Peterlee Care Home Reviews (36)

9.6

Peterlee Care Home has a Review Score of 9.6 (9.644) out of 10, based on 18 reviews in the last 2 years.
Over all time Peterlee Care Home has 36 reviews.

Overall Experience
  • 25
  • 10
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Date Published
  • 36
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Reviewer Connection to Peterlee Care Home
  • 8
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  • 5
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  • 2
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Total of 36, showing 1-20
Review from S L (Son of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Peterlee Care Home is a nice place, the staff and management are good and very friendly to everyone. The care is very good and the food is nice.
Reply from Kayleigh Solomon, Manager at Peterlee Care Home

Thank you for your kind words its a pleasure to look after your mum.

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Review from Susan T (Sister-in-law of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all friendly and helpful
Reply from Kayleigh Solomon, Manager at Peterlee Care Home

Thank you for your kind words, it is a pleasure to provide care and support for your sister in law

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Review from D C (Wife of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. My husband is well cared for.
Reply from Kayleigh Solomon, Manager at Peterlee Care Home

Thank you for your kind words, It is a pleasure to provide care and support to your husband.

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Review from F E (Wife of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very helpful and professional and cope exceptionally well with all the residents and day to day duties.
Reply from Kayleigh Solomon, Manager at Peterlee Care Home

Thank you for your kind words, It is a pleasure to provide care and support to your husband.

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Review from B T (Sister of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always helpful. My sister likes all staff she feels safe being there.
Reply from Kayleigh Solomon, Manager at Peterlee Care Home

Thank you for your kind words, It is a pleasure to provide care and support to your sister.

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Review from S T (Son of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff treat the residents with care and dignity. Rooms are always clean and food is excellent.
Reply from Kayleigh Solomon, Manager at Peterlee Care Home

Thank you for your kind words and review. It is a pleasure to provide care and support to your mam.

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Review from I M (Son of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The guys are doing an amazing job looking after everybody, I have no complaints. Keep up the good work.
Reply from Kayleigh Solomon, Manager at Peterlee Care Home

Thank you for your kind words. It6s a pleasure to provide care and support to your mum.

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Review from A K (Sister of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with care and services provided.
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Review from L R (Wife of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's my experience that the standard of care is extremely good. The empathy and understanding shown by the staff towards those residents who can't put a meaningful sentence together, and are often unable to ask for, or even know that they need help in one form or another is first class.
Reply from Kayleigh Solomon, Manager at Peterlee Care Home

Thank you for your kind words, it is a pleasure to provide acre and support to your wife.

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Review from M M (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
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Review from E F (Cousin of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, always keeping residents happy and involved in games etc.
Reply from Kayleigh Solomon, Manager at Peterlee Care Home

Thank you for your kind words, it is a pleasure to provide care and support to your cousin.

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Review from S C (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy about the care my father receives. They keep me fully informed of his care plan, needs etc. The staff are attentive to all residents. The premises are kept to a high standard. I appreciate the difficult job staff do yet they make it look so easy. I am pleased to have been recommended
that my father go there. Management made a full assessment of his needs.
Reply from Kayleigh Solomon, Manager at Peterlee Care Home

Thank you for your kind words, it is a pleasure to provide care and support to your father.

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Review from A W (Sister of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care home
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Review from L M (Sister of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our sister is comfortable, content and very very well cared for, the staff at Peterlee Care Home are simply wonderful! Caring and compassionate and always go the extra mile for all of the residents.
Reply from Jackie Ife, Manager at Peterlee Care Home

Thank you for your kind words. Its a pleasure to provide care and support to your wonderful sister.

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Review from S H (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always treat residents and visitors with respect, they are always friendly and caring. As a family we are lucky to have our loved one in such a positive environment that is suitable for needs :-)
Reply from Jackie Ife, Manager at Peterlee Care Home

I would like to take this opportunity to thank you for your kind words and for trusting us to provide care and support to your dad.

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Review from Steve B (Husband of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in this care home for nearly two years, while she has been in here I've never seen her smile so much. She loves being here and all the staff and manager are very friendly and all hard working. I can't thank them enough for how much they have done for my wife.
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Review from D H (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Staff are always welcoming. My mam is very settled and I feel grateful that she is getting the best care. She is warm, fed, and safe and that means the world to me. Her room is clean and has been recently decorated. Mam has put weight on which is a great relief as she wasn't eating properly. She
seems happy and content.
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Review from K S (Granddaughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is great and the staff are fantastic. They have helped reassure my grandmother and the family at a very difficult time. Staff are very caring and attentive not only towards my grandmother but other residents and family members as well.
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Review from Laura G (Friend of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Peterlee are excellent, nothing is too much trouble. As soon as you come in you are greeted by friendly faces. You can see how well run the home is and how much the residents enjoy being there. There is always lots going on activity-wise with singers and trips out, it is clear the residents
are stimulated.
It is always spotless, no odours. The food is proper home-cooked meals and looks very tasty and nutritious. Overall great home!
Reply from Jackie Ife, Manager at Peterlee Care Home

Thank you for your very kind words. I will ensure these comments are shared with the team.

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Review from Ian H (Son of Resident) published on 21 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seem friendly and caring.
Problems addressed quickly.
Security is good.
Reply from Jackie Ife, Manager at Peterlee Care Home

Thank you for your kind words and trusting us to provide care and support for your mum.

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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Peterlee Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.644 for Peterlee Care Home is calculated as follows: ( (145 Excellents x 5) + (65 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 216 Ratings = 4.644
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Peterlee Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Kayleigh

Kayleigh Solomon

Job Title: Manager Joined: 2021

I have been the Registered Manager at Peterlee Care Home since August 2021 and I have over 18 years of experience working with the elderly. I oversee the day-to-day running of the home. I value the members of staff who make a very strong team, with many having been employed for a considerable amount of time, across all departments. I am passionate about providing a person-centred approach to care, ensuring a high service of care is maintained at all times, all staff within the home have completed mandatory training and work to high standards of care at all levels. The residents within the home have individual needs which are met by highly trained staff, I will endeavour to provide a high-quality service where residents and their families are priority.

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Karen James

Job Title: Clinical Lead Joined: 2013

I have worked at Peterlee Care Home for over 10 years, initially as a nurse and recently as a deputy manager. I am very passionate about providing a high standard of care to residents.

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Angela McGee

Job Title: Administrator Joined: 2023

Although I am new to the team at Peterlee Care Home, I have worked in administration for over 10 years.


The team at Peterlee Care Home have been very welcoming and I love coming to work and engaging with the residents and my colleagues.

Frequently Asked Questions about Peterlee Care Home

What types of Care is Peterlee Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Peterlee Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Peterlee Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Peterlee Care Home to the centre of Peterlee?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Peterlee Care Home to verify any information. View our terms and conditions. Peterlee Care Home has an Enhanced Service - more info.