Llanwonno Road, Perthcelyn, Mountain Ash CF45 3LJ
The Willows Care Home has two units which provide nursing care for Elderly Mentally Infirm and for over 40 years of age with mental health needs. The unusual purpose built Mountain Top Home has a bus stop, Post Office and local convenience stores on its doorstep. To enable residents to adopt an alternative life style culture they are encouraged to personalise their own rooms. Family and friends are encouraged to contribute and to participate in the care delivery. The Qualia Room offers a relaxed space within the Home, alongside materials and equipment for activities such as bingo, painting, board games, watching videos and listening to music. The Willows is actively integrating itself into the local community of Perthcelyn, enabling a two way process of residents and the community participating in internal and external activities.
Group: Priory Adult Care
Person in charge: Darran Thomas (Manager)
Local Authority / Social Services: Rhondda Cynon Taff County Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Languages Spoken by Staff (other than English): Welsh
Single Rooms: 46
Weekly Charges Guide: Nursing Care Single from £720 (These prices are only a guideline, please contact Willows Mountain Ash to find out the exact price for your requirements.)
Facilities & Services: Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care and Social Services Inspectorate Wales* Report on Willows Mountain Ash: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
Willows Mountain Ash has a Review Score of 8.1 (8.092)
The Review Score of 8.1 (maximum of 10) for Willows Mountain Ash is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Willows Mountain Ash in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.625 for Willows Mountain Ash is calculated as follows: ( (18 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 24 Ratings = 4.625
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.467 Points relating to the number of positive Reviews for Willows Mountain Ash is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9.2 Target = 0.217
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Martin C (Relative of Resident) on Thursday 22 December 2016. Relates to November 2016.
My client has been a resident of the Willows Mountain Ash since 10th March 2015. Her overall care both from a personal perspective and her ongoing medical care has, in my view, been of the highest standard. Since the time my client was admitted to this home I have no reason to raise any complaints against the management of this home. I visit my relative on a very regular basis without prior notice and have never witnessed any incident that may have required investigation.
How likely would you be to recommend Willows Mountain Ash? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Satisfactory
Review submitted from a Postal Card by Alun G (Husband of Resident) on Thursday 22 December 2016. Relates to December 2016.
The staff at the willows are brilliant. They have looked after my wife for over 2 years now, and whilst they can't take away the sadness they have removed the worry.
The home is always spotlessly clean, the staff cheerful and friendly and the atmosphere positive.
I can't praise them enough.
How likely would you be to recommend Willows Mountain Ash? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
April 2014
Recipient: Willows Mountain Ash
Date: Monday 07 Apr 2014
There are currently no Care Home Idol entrants who have performed at Willows Mountain Ash
