Hollins Care Centre

The Hollins, Cimla, Neath SA11 3BQ

Owner: Cherish Care Homes (Wales) Ltd

Person in charge: Christine Robertson (Matron)

Local Authority / Social Services: Neath Port Talbot County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 92 Service Users

Registered Care Categories*: Old Age • Physical Disability

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 92

Weekly Charges Guide: Nursing Care Single from £318 (These prices are only a guideline, please contact Hollins Care Centre to find out the exact price for your requirements.)

Facilities & Services: Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Hollins Care Centre: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.


The Review Score of 2.3 (maximum of 10) for Hollins Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Hollins Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 2.333 for Hollins Care Centre is calculated as follows: ( (1 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 24 Ratings = 2.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Hollins Care Centre is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 18.4 positive Reviews (92 registered maximum number of service users ÷ 5). 0 Reviews ÷ 18.4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

2.3 Hollins Care Centre has a Review Score of 2.3 (2.333) from 2 Reviews

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Hollins Care Centre?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Hollins Care Centre

  • Daughter of Resident/Service User
  • Daughter-in-law of Resident/Service User

The lift was out of order over the last 3 weeks - the entire duration of my Mother-in-law's stay.

I found the staff to be friendly enough but very overstretched. My Mother-in-law was unable to walk and needed help to get to the bathroom. She was regularly told that staff were too busy to take her or after asking to be taken she was left waiting over 30 minutes. I think this is unacceptable.

Following the passing of my Mother-in-law, the family were very concerned about the lack of dignity she was afforded. I am also upset by the treatment of family who came to see her when they were notified she had passed; there was no care or concern for their feelings about how she ought to have been cared for. Comparing this with my experiences with care homes for my family members; this was significantly worse - very disappointing care.

How likely would you be to recommend Hollins Care Centre? Unlikely

Overall Standard


Care / Support


Treated with Dignity

Food & Drink




Safety / Security


Value for Money

Average Rating:   2.7 out of 5

The care staff are superb, unfortunately the management and the proprietor have no idea or don't care what needs to be done. The only lift has been out for 7 weeks, which means the residents on the first floor are confined to 2 rooms in the day, with no stimulation at all. The staff have to carry breakfast, lunch & dinner up a flight of stairs which leaves little time to 'care' for the residents - the staff are at breaking point & the management/proprietor do nothing.

How likely would you be to recommend Hollins Care Centre? Extremely Likely

Overall Standard


Care / Support


Treated with Dignity

Food & Drink




Safety / Security


Value for Money

Average Rating:   2 out of 5

Ben Jenkins, Managing Director at Hollins Care Centre responded to this review on 02 Nov 2015:

I do not believe this to be a fair and/or accurate view of the Hollins Care Centre. The only point I would agree with is that our staff are excellent and go above and beyond the role when required to do so.

The lift in Hollins Park (One wing of the Hollins Care Centre) has been experiencing some problems recently. All concerned both care staff and management have taken immediate action whenever there has been a problem and sought to minimise the impact on our clients and ensure their safety at all times as well as the safety of our staff. We have called out our lift maintenance provider as soon as any faults occurred and they attended as per their stated response times. We have unfortunately experienced some delays in the delivery of parts from overseas but this is beyond anyone's control and we have always made the best possible arrangements during these times to ensure a minimal impact to our clients.

We have now ordered a new lift that will be installed in Hollins Park. However due to lead times for delivery and installation times this will not be in place until around Christmas. I should clarify that the installation time is only expected to be 3 weeks and that the existing lift will be serviceable until then.

I would also like to clarify that the current lift was always repaired (as per industry standard) in the shortest time frame possible and while there has unfortunately been several issues of late we have always been assured that the lift was now fixed. It is due to these repeated problems that we have made the decision to replace the lift. This is a very large capital expense for us and we are not a well funded industry either locally or nationally and a lift is not a piece of equipment that can be replaced at the drop of a hat due to lead times, installation times and the cost of funding the purchase.

We always put the safety and excellent care of our clients above all else and it is my understanding that the concerns this lady has all centre around the lift. I feel that it is completely unfair and misrepresentative of the Care Home as a whole and that her comments are designed to injure the reputation of the home and little else.

We have apologised to all concerned for the inconvenience and disruption caused and are doing our best to resolve the situation as quickly as possible. I would also like to state that we have always made it very clear to our staff how proud we are that they are so often the focus of such kind words for our clients and their families and how grateful we are for the outstanding job that they do in sometimes difficult circumstances.

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