Deeside Care Home

Cults Avenue, Cults, Aberdeen AB15 9RZ

Deeside Care Home has undergone extensive refurbishment to create a high-quality, luxurious home.

Residents receive the highest quality care from a team of qualified and dedicated staff, in a spacious setting built over three floors.

The home offers a range of services, resident outings and attractive surroundings where residents can enjoy relaxing in the comfortable lounge areas, a sizeable dining room, as well as the tranquil garden areas.

Deeside Care Home is a serene and welcoming environment in which all modern comforts are provided.

Owner: Deeside Care LLP

Person in charge: Karen Ewen (Manager)

Local Authority / Social Services: Aberdeen City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 68

Rooms with ensuite WC: 68

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Deeside Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.7 (maximum of 10) for Deeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 48 Reviews over all time. This Average Rating is also the rating value for Deeside Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.716 for Deeside Care Home is calculated as follows: ( (427 Excellents x 5) + (130 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 573 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Deeside Care Home is based on 29 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 29 Reviews ÷ 13.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Deeside Care Home has a Review Score of 9.7 (9.716) from 48 Reviews


Average Ratings

  • Excellent
    39
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Deeside Care Home?

  • Extremely LIKELY
    45
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Deeside Care Home

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    10
  • Husband of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • more

Initial transaction from residential home to care home was smooth, efficient and hassle-free. Settling in procedure worked well. Senior staff very aware of residents' needs. Outings are enjoyed by the residents as are beautician pampering activities.
More use could be made of/residents encouraged to use social sitting areas and cinema facilities.
Age-appropriate physically engaging activities would benefit residents, perhaps sourced from volunteers in the local community.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

While this was not our number 1 choice 3 years ago when we were looking at the home I am so pleased with Deeside Care Home. The staff are great.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am continually impressed by the welcoming, friendly atmosphere of the home. The staff's priority always appears to be the well-being, comfort and dignity of the residents. The quality of the staff is very high and this is probably due to the excellent leadership particularly from the management. The hygiene and cleanliness are excellent. Staff always very quick to deal with personal hygiene with high regard for the resident's dignity.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Deeside Care Home has looked after my dad for the last 41/2 years due to him having Alzheimer's. During this time his care has been excellent and I feel confident leaving him in their care. Their approach also supports my Mum and they ensure she is ok when visiting and help her when my dad in is need of support.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My experience of the care given to my husband, a resident suffering from dementia, has been excellent. The staff on the ground floor are pleasant, cheerful, friendly and caring, both of the residents and the relatives. I am impressed by the way the staff greet residents by name at all times even passing in the corridor or just putting laundry away in the room. The low turn over of staff indicates a good management team which keeps the Deeside Care Home a good and happy place.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

In my observation, the home and standard of care is very good.
Staff and their approach and interaction with residents is good and always treat residents with dignity and respect.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4 out of 5

Good service, friendly staff. My father is being well looked after.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother in law spent just over 3 years in Deeside Care Home. The care she received was second to none. The staff were very attentive and treated her as if she were their own relative. When visiting you are always made welcome. Cleanliness is great and I would recommend this home to anyone.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely home with friendly staff. Residents are well looked after, with good staff/resident ratio. Good range of activities and very good food. All the areas in the home are clean and well kept. The home management is excellent and the receptionist is also welcoming and knowledgeable.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have been very impressed by the care, commitment and patience of the staff at Deeside Care Home.
I am in to visit my friend fairly regularly and it makes no difference who is on duty, the high standard of care is maintained.
The care home is kept clean and tidy with the rooms being cleaned daily.
Staff are always available to talk with you should there be any problems and they are dealt with in a timely manner.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   5 out of 5

This care home is always nice, pleasant friendly and clean at any time I have visited. Staff are very attentive and spend a lot of time making sure that the patients are clean and tidy. (Noticed patients nails are always clean and no crumbs/mess under their nails). Their food is always varied and well presented. A good variety of activities is very good to keep patients as alert as they possibly can. Cleanliness and tidiness is also a good sign that the home very well run. Management and staff should be very proud of their continual high standard and achievements at the home.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

A very well managed care home.
Deeside Care Home provides excellent care for my father. He has dementia and is 93 years old. The staff are very caring and patient with him and he is very well looked after. The food is homemade and very good. His clothes are always clean and personal care is great. He is always clean and shaved as he would like to be. Hair is kept cut and tidy by a resident hairdresser.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Very happy with the care being provided for my father. He is happy and content. Lots of activities for him to be involved, very pleased there are 3 church services my father can attend. Staff very friendly nothing is too much trouble.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am pleased with care staff give to my wife on a daily basis.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My Dad went to live at Deeside Care Home in the Summer of 2017 and this is his first experience of living in a care home. At Deeside, there is a high standard of care and compassion from both management and staff at the Care Home. I have personally observed the loving compassion that the staff have for the residents in their care, and from my conversations with management and staff, they all know my Dad well and his ongoing needs. There is a friendly and happy atmosphere in this care home where management and staff go out of their way to please both resident and the resident's family. The resident and his/her needs are a priority in this care home. Although I live remotely and unable to visit my Dad on a regular basis, I have complete peace of mind that he is being very well cared for at Deeside.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother-in-law has dementia and is no longer mobile. She is very well cared for at Deeside. The staff are very caring and attentive. They notice small things that are wrong, e.g. skin damage and get them attended to before she is troubled by them. My husband and I are kept informed of any problems. The staff also pay attention to her personal style and dress her as she would wish if she were still able to choose for herself what to wear. The staff are also very welcoming and helpful to us when we visit.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

This carehome is an excellent facility with good staff who take pride in their work. They take good care of all the residents and make family members feel welcome

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Dad is very well cared for. The staff are caring and helpful. The food is excellent. There is always someone available if I need to discuss something or make a request.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has settled into Deeside Care Home very well and I am confident that she is being well looked after. The staff are very caring and regular activities are provided for the residents. Staff pick up on any issues very quickly and appropriate solutions are found with the minimum of fuss. I don't think I could have found a better nursing home for my mum.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   5 out of 5

My experience of the management and staff at Deeside Care Home is that they are approachable and caring. Occasionally one feels that the staff are all at full stretch but I do understand the problems in this regard. I am sometimes a little concerned at the length of time residents are in the dining room over meal times as those who are finished early get a bit impatient and wish to move! All in all, I feel that a lot of effort is put into the caring process. Regarding food, I think this keeps to a good standard with the occasional blip when the food served does not quite match the menu.

How likely would you be to recommend Deeside Care Home? Likely

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Average Rating:   4.1 out of 5

Deeside Care Home has so far been outstanding. My mum has been there for 5 months and myself and my family are extremely happy with the care she receives.

Our objectives when looking for a care home for mum were;
Safe, engaging, dementia-friendly environment.

Deeside delivers all of these things. Mum is never alone when I go in to see her. There are always staff close by and plenty of activities for her to take part in. She gets the right amount of support and the staff are always happy and pleasant. Staff are also very good at communicating with me about her care so I am always kept in the loop.

It is one of the more expensive care homes in Aberdeen, but having seen many others, I am happy to pay a little extra to ensure Mum gets the care she deserves.

Personally, Deeside has made the extremely difficult and heartbreaking decision of moving Mum into nursing care, much more bearable. They have been helpful and professional throughout.

How likely would you be to recommend Deeside Care Home? Likely

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Average Rating:   4.7 out of 5

My mum arrived at the care home in March. She was quite confused on arrival from hospital as she was recovering from a broken hip, she was also diagnosed with dementia and delirium. She has improved greatly at the care home and considers it as "home". She is happy and very well cared for by everyone. I am pleased with all aspects of the care home and would recommend it to any of my family and friends.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

All management, nurses, carers, cooks etc... Are extremely approachable and all their job very well. My mother's health has improved since she became a resident.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The care and attention from most of the staff are excellent. I admire the work they do without a lot of praise. Always smiling and willing to help residents. They try to provide lots activities to appeal to residents, hairdressing and nail services which are very important to ladies. Visitors and relatives are welcome and catered for very well. I would highly recommend Deeside Care home.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My 92-year-old mother has been a resident at Deeside Care home for over a year. This is an outstanding home where the dignity and needs of residents are a clear priority and the management and staff are first class. Stimulation and interests are maintained at all times. Relatives are always welcome and feedback is encouraged. I don't hesitate in recommending Deeside care home to others.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The level of care my mum has received these past five years has been absolutely first class. I believe these standards could not be bettered. Both management and staff are kind, caring and dedicated to the care and safety of the residents.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have visited once a week for about one hour for the past 4 years and what I have seen is my friend well cared for by friendly, helpful staff in a pleasant, clean setting.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I am extremely impressed by Deeside Care Home. Not only are the facilities excellent but the staff are marvellous and very attentive. The manager makes all the arrangements very easy. If I lived in Aberdeen I would definitely want to stay there when the time came. I have no hesitation in recommending this care home.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband has now been in Deeside Care Home for four years now. I can't say how thankful I am to the management and carers for the excellent quality of care given to him by a very dedicated staff and is always treated with dignity and respect. Nothing is too much bother and the chef is always willing to cater for all needs. All staff are very supportive and friendly.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   5 out of 5

My aunt settled in well after her transfer from another home. Not the easiest of characters but the staff handle her extremely well. The manager runs a tight ship but is friendly and helpful - a great asset to the home. There is plenty of opportunities for outings and other activities, although perhaps a little more training for the activities coordinator would not go amiss, although I am aware of the difficulty of retaining/recruiting staff in this area. Overall an excellent home.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Kristin Jackson-Brown, Director of Care at Deeside Care Home responded to this review on 12 Apr 2017:

Hello and thank you very much for your positive feedback. We have a new Activities Coordinator who has joined the team and brings with her some really great experience including a qualification in art drama, acting and performance. She is very enthusiastic and creative, we are confident she will continue to develop and implement a varied and comprehensive activity program as she settles with us. We welcome feedback and input from our residents and their families at any time, so if there's something you feel your aunt would particularly enjoy please let us know so we can incorporate this into our plan.
With best wishes, Kristin Jackson-Brown, Director of Care.

A very modern approach to looking after the elderly. Lovely communal areas, spacious and welcoming. Individual rooms with excellent facilities, cinema, hair and beauty salon and lovely coffee area to entertain/meet with family and friends. The care is excellent, all staff are friendly and professional!

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

My brother-in-law has been in the Deeside home for some 4 years and the standard of care from manager to carer to catering/cleaning staff is excellent. They can not do enough for you with cups of tea etc. The standard of catering os of hotel standard. I only hope if something happens to me, there is a place like this for me.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My relative is very settled in a nice, calm, clean and well-equipped environment. The bedroom she is now occupying is much better since it has its own shower room. Staff are extremely pleasant and caring individuals who look after my relative in a professional manner. My relative is settled and very well cared for - she seems happy.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Deeside Care Home is a lovely environment. The staff genuinely care for the people who stay at the home. On the rare occasion I need to chat to the management any enquiry is dealt with in an excellent manner. I wouldn't hesitate to recommend the home to anyone.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Recently my grandpa went through a period of ill health and the nursing care was exceptional. All the staff were very attentive and made sure my grandpa and his family were well cared for during a very hard time. Day to day living in Deeside is very good. All needs are met.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

We were very pleased with my sister's review and seems to have settled in well.

How likely would you be to recommend Deeside Care Home? Likely

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Average Rating:   5 out of 5

When walking through the reception from the security door, you are greeted with a warm welcome. There is an area for singing in and out which is good as they are keeping track on who is coming in and out. The care my dad received is excellent, the staff are so caring and patient with him. My dad is so much happier now that he is provided with proper care. The accommodation is excellent and the food is really good too, as I have tried the food myself.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father (94) has lived in Deeside Care Home for 3 and a half years. He has dementia and is becoming frail. The environment is calm, organised and happy. The staff are all very caring and provide excellent care. The d├ęcor is very pleasing. I have peace of mind because I know he is clean, well cared for and safe.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The care home is very nice.
The management team are excellent and very helpful.
The staff are very friendly, very helpful and take excellent care of my father and other residents.
I wouldn't move my father to any other care home for he seems very happy where he is.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Everything is hygienic, comfortable, shining, well mannered and friendly.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The care home was the best but hardest thing I had to do, but for my dad's health and safety, it was the right thing to do. The staff here could not be better.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at the care home for over 2 years and she has settled in very well. The care staff are all very friendly and attentive to the resident's needs, My mum's care plan is reviewed every six months and I have an input into the review and can make suggestions regarding her care.
The care home has been recently renovated and all areas are lovely, including her room and the home is always spotlessly clean.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff at the care home are very helpful and look after the residents brilliantly. I could not have found anywhere better for my wife to stay.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother and father have been very happy in Deeside Care Home. They are well looked after, showered daily and clothes changed daily too.
Food is varied and nutritious. Mum and dad enjoy it.
There are lots of activities going on which mum enjoys immensely. Cinema and hair salon are huge hits.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

During the few months my mother was a resident in Deeside she was treated with kindness, respect and dignity and soon began to look upon it as her own home. The friendly staff knew her well and were particularly keen to ensure she was happy and comfortable in the final stages of her life. My family and I always felt very welcome and the approachable staff greeted us with a smile and the offer of a cup of tea and biscuits.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff at the home made the transition for my father as easy as possible, recognising that he wasn't always happy to be there at first. When I go to the home I notice that all the staff know Dad by name and they know about his family and situation. They know what he likes to do, his routines and even how he likes his tea. The home has a lovely routine of day trips and special events and Dad especially likes the church services that come to the home each week. The home has good connections with medical services and responds quickly if there is a problem. I live abroad and the home keeps me posted on how things are going. They will also print out an email or set up a Skype call for me. The staff are always friendly and warm. When I visit the home I have a meeting with the head carer to go over Dad's care plan and discuss any special needs that he has. He is extremely well cared for and really feels at home now and I am very glad of that.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife was in this home for more than six years and during all that time I found it extremely well run and providing excellent care to all residents. The staff are excellent and friendly making relatives welcome at all times and providing all support in difficult situations. The management and staff are very professional and caring and take a personal interest in the relatives well-being. Good quality of food and high standards of cleaning ensure a pleasant and happy environment
Could not find any points to criticise in all the six years. An excellent and well-run home.

How likely would you be to recommend Deeside Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

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Awards / Recognitions

April 2017

Top 20 Care Homes Scotland 2017

Recipient: Deeside Care Home

Date: Saturday 01 Apr 2017

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Care Home Idol 2016

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