Deeside Care Home, Aberdeen, Aberdeenshire
Deeside Care Home, Aberdeen, Aberdeenshire
Deeside Care Home, Aberdeen, Aberdeenshire

Deeside Care Home has undergone extensive refurbishment to create a high-quality, luxurious home.

Residents receive the highest quality care from a team of qualified and dedicated staff, in a spacious setting built over three floors.

The home offers a range of services, resident outings and attractive surroundings where residents can enjoy relaxing in the comfortable lounge areas, a sizeable dining room, as well as the tranquil garden areas.

Deeside Care Home is a serene and welcoming environment in which all modern comforts are provided.

Owner: Deeside Care LLP

Person in charge: Karen Ewen (Manager)

Local Authority / Social Services: Aberdeen City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 68

Rooms with ensuite WC: 68

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Deeside Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Deeside Care Home has a Review Score of 9.7 (9.686)

The Review Score of 9.7 (maximum of 10) for Deeside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Deeside Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.686 for Deeside Care Home is calculated as follows: ( (207 Excellents x 5) + (71 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 287 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Deeside Care Home is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 24 Reviews ÷ 13.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Deeside Care Home?

  • Extremely LIKELY
    23
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Deeside Care Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

The level of care my mum has received these past five years has been absolutely first class. I believe these standards could not be bettered. Both management and staff are kind, caring and dedicated to the care and safety of the residents.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I have visited once a week for about one hour for the past 4 years and what I have seen is my friend well cared for by friendly, helpful staff in a pleasant, clean setting.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am extremely impressed by Deeside Care Home. Not only are the facilities excellent but the staff are marvellous and very attentive. The manager makes all the arrangements very easy. If I lived in Aberdeen I would definitely want to stay there when the time came. I have no hesitation in recommending this care home.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has now been in Deeside Care Home for four years now. I can't say how thankful I am to the management and carers for the excellent quality of care given to him by a very dedicated staff and is always treated with dignity and respect. Nothing is too much bother and the chef is always willing to cater for all needs. All staff are very supportive and friendly.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt settled in well after her transfer from another home. Not the easiest of characters but the staff handle her extremely well. The manager runs a tight ship but is friendly and helpful - a great asset to the home. There is plenty of opportunities for outings and other activities, although perhaps a little more training for the activities coordinator would not go amiss, although I am aware of the difficulty of retaining/recruiting staff in this area. Overall an excellent home.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kristin Jackson-Brown, Director of Care at Deeside Care Home responded to this review on 12 Apr 2017:

Hello and thank you very much for your positive feedback. We have a new Activities Coordinator who has joined the team and brings with her some really great experience including a qualification in art drama, acting and performance. She is very enthusiastic and creative, we are confident she will continue to develop and implement a varied and comprehensive activity program as she settles with us. We welcome feedback and input from our residents and their families at any time, so if there's something you feel your aunt would particularly enjoy please let us know so we can incorporate this into our plan.
With best wishes, Kristin Jackson-Brown, Director of Care.

A very modern approach to looking after the elderly. Lovely communal areas, spacious and welcoming. Individual rooms with excellent facilities, cinema, hair and beauty salon and lovely coffee area to entertain/meet with family and friends. The care is excellent, all staff are friendly and professional!

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My brother-in-law has been in the Deeside home for some 4 years and the standard of care from manager to carer to catering/cleaning staff is excellent. They can not do enough for you with cups of tea etc. The standard of catering os of hotel standard. I only hope if something happens to me, there is a place like this for me.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My relative is very settled in a nice, calm, clean and well-equipped environment. The bedroom she is now occupying is much better since it has its own shower room. Staff are extremely pleasant and caring individuals who look after my relative in a professional manner. My relative is settled and very well cared for - she seems happy.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Deeside Care Home is a lovely environment. The staff genuinely care for the people who stay at the home. On the rare occasion I need to chat to the management any enquiry is dealt with in an excellent manner. I wouldn't hesitate to recommend the home to anyone.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Recently my grandpa went through a period of ill health and the nursing care was exceptional. All the staff were very attentive and made sure my grandpa and his family were well cared for during a very hard time. Day to day living in Deeside is very good. All needs are met.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We were very pleased with my sister's review and seems to have settled in well.

How likely would you be to recommend Deeside Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When walking through the reception from the security door, you are greeted with a warm welcome. There is an area for singing in and out which is good as they are keeping track on who is coming in and out. The care my dad received is excellent, the staff are so caring and patient with him. My dad is so much happier now that he is provided with proper care. The accommodation is excellent and the food is really good too, as I have tried the food myself.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father (94) has lived in Deeside Care Home for 3 and a half years. He has dementia and is becoming frail. The environment is calm, organised and happy. The staff are all very caring and provide excellent care. The d├ęcor is very pleasing. I have peace of mind because I know he is clean, well cared for and safe.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident of Deeside Care Home for over a year and I have found the home has a very high quality of care.
The staff are friendly and respectful.
They are not only very caring of the residents but also of the relatives.
A low turnover of staff shows a happy environment and good management.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care home is very nice.
The management team are excellent and very helpful.
The staff are very friendly, very helpful and take excellent care of my father and other residents.
I wouldn't move my father to any other care home for he seems very happy where he is.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Everything is hygienic, comfortable, shining, well mannered and friendly.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care home was the best but hardest thing I had to do, but for my dad's health and safety, it was the right thing to do. The staff here could not be better.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at the care home for over 2 years and she has settled in very well. The care staff are all very friendly and attentive to the resident's needs, My mum's care plan is reviewed every six months and I have an input into the review and can make suggestions regarding her care.
The care home has been recently renovated and all areas are lovely, including her room and the home is always spotlessly clean.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff at the care home are very helpful and look after the residents brilliantly. I could not have found anywhere better for my wife to stay.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother and father have been very happy in Deeside Care Home. They are well looked after, showered daily and clothes changed daily too.
Food is varied and nutritious. Mum and dad enjoy it.
There are lots of activities going on which mum enjoys immensely. Cinema and hair salon are huge hits.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

During the few months my mother was a resident in Deeside she was treated with kindness, respect and dignity and soon began to look upon it as her own home. The friendly staff knew her well and were particularly keen to ensure she was happy and comfortable in the final stages of her life. My family and I always felt very welcome and the approachable staff greeted us with a smile and the offer of a cup of tea and biscuits.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at the home made the transition for my father as easy as possible, recognising that he wasn't always happy to be there at first. When I go to the home I notice that all the staff know Dad by name and they know about his family and situation. They know what he likes to do, his routines and even how he likes his tea. The home has a lovely routine of day trips and special events and Dad especially likes the church services that come to the home each week. The home has good connections with medical services and responds quickly if there is a problem. I live abroad and the home keeps me posted on how things are going. They will also print out an email or set up a Skype call for me. The staff are always friendly and warm. When I visit the home I have a meeting with the head carer to go over Dad's care plan and discuss any special needs that he has. He is extremely well cared for and really feels at home now and I am very glad of that.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife was in this home for more than six years and during all that time I found it extremely well run and providing excellent care to all residents. The staff are excellent and friendly making relatives welcome at all times and providing all support in difficult situations. The management and staff are very professional and caring and take a personal interest in the relatives well-being. Good quality of food and high standards of cleaning ensure a pleasant and happy environment
Could not find any points to criticise in all the six years. An excellent and well-run home.

How likely would you be to recommend Deeside Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Deeside Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Care Homes Scotland 2017

Recipient: Deeside Care Home

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Deeside Care Home