Cradlehall Care Home, Inverness, Highland
Cradlehall Care Home, Inverness, Highland
Cradlehall Care Home, Inverness, Highland

Cradlehall Care Home provides dementia nursing care, general nursing care, residential care, and care for young people with disabilities. Located on the outskirts of Inverness, the home is purpose-built and can accommodate up to 50 residents.

There are various lounge areas within the home, where residents can relax and socialise in a comfortable environment. Bedrooms are also designed with residents’ comfort in mind, with some rooms offering garden views.

Chefs at Cradlehall prepare home cooked meals for residents which are nutritionally balanced and can be adapted according to dietary and cultural needs.

Group: HC-One

Person in charge: Elsbeth Russell (Manager)

Local Authority / Social Services: Highland Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Scottish Gaelic; Gaelic, Tagalog

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Cradlehall Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Cradlehall Care Home has a Review Score of 9.6 (9.600)

The Review Score of 9.6 (maximum of 10) for Cradlehall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Cradlehall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.6 for Cradlehall Care Home is calculated as follows: ( (111 Excellents x 5) + (29 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 155 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cradlehall Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cradlehall Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cradlehall Care Home

  • Daughter of Resident/Service User
    4
  • Sister of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

With marvellous managerial leadership coupled with a dedicated staff, Cradlehall Care Home once again proved it is the 'crème de la creme' of care homes in the area. The décor of all units is very good and the floral display at the front door welcomes visitors and is exquisite.

How likely would you be to recommend Cradlehall Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was very impressed with the professionalism and effort put into caring for my father's increasing care needs as his cancer progressed. Staff obtained Dad's trust and built a real bond that relieved his anxiety brought on by dementia symptoms and side effects of pain-killers.
The culture was relaxed but I know that my concerns were always addressed by management.
I would confidently recommend this home to others.

How likely would you be to recommend Cradlehall Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My brother is always clean shaven, he is also dressed in fresh clothing, he's very content and relaxed every time we see him, the carer's and nursing staff are always checking in on him regularly, and dealing with his needs which is a priority. Their training is of the highest standard, empathy and dignity is show at all times

How likely would you be to recommend Cradlehall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father went into Cradlehall Care Home on 20th Dec 2016. Since then we have been very pleased with his overall care. We have found the staff to be very understanding of his condition and very accommodating to us as a family. As a result, my father has settled in well and it is very satisfying to know that he is in good hands.

How likely would you be to recommend Cradlehall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very well cared for at Cradlehall. I still have my independence but love the security and the friendliness of the staff. I now visit the hairdressers regularly, something I missed when I was in my own house but with hairdressing facilities within the home, this is no longer a problem. I love the activities provided and the concerts let me sing all the old songs. I have been on two trips on boats and would thoroughly recommend Cradlehall to anyone.

How likely would you be to recommend Cradlehall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son came here 6th July 2016 and his care has been excellent. Staff are very helpful and friendly and make us very welcome.

How likely would you be to recommend Cradlehall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my auntie nearly every day and spend between 1 and 2 hours on each occasion. The care and nursing staff are all very friendly and auntie who is 96 years old is always very well dressed and presented. Auntie has settled into her new home from the very start and has a great rapport with all staff. The various entertainment activities are vital to the well-being of my aunt who loves to sing, talk, recite poetry and loves her food! She has gone out for a few trips in her short time here, a trip down Loch Ness being a particular favourite!!

How likely would you be to recommend Cradlehall Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My brother has been with Cradlehall since July and has been very happy, his care is excellent and we are very happy he is here. The staff and facilities are great.

How likely would you be to recommend Cradlehall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is wonderful. The care staff and nurses are second to none. I can't thank them enough for everything they do.

How likely would you be to recommend Cradlehall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My elderly relative has been in Cradlehall Care Home for seven months. She immediately settled into her new environment and from day one has enjoyed all the facilities provided. Prior to her residency, she remained in bed in her own house refusing carers help. The Cradlehall Care Home staff have given us reassurance that she is safe and well looked after. She loves the sing-a-longs and interacts well with residents and staff. The staff are cheerful, pleasant and compassionate. The home is very well managed and provides a happy atmosphere for residents, staff and family.

How likely would you be to recommend Cradlehall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has now been in Cradlehall for five years in September too long.

How likely would you be to recommend Cradlehall Care Home? Neither Unlikely or Likely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

My father was cared for here in the last few weeks of his life. Care was exemplary. At all times and by all staff, he was treated with care, dignity and respect, despite being a rather challenging resident with advanced dementia. We, his family, were always greeted warmly and made to feel welcome. The food was excellent!-and always tasted "home-made" Nice enclosed garden area which needed a bit of TLC. Would highly recommend.

How likely would you be to recommend Cradlehall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My father was a resident here for nearly eighteen months. The care he got was extremely good and most caring from all the staff in the unit and they were very approachable with any niggle or question I needed to be answered. They have an extremely difficult job to do and not always treated nicely by residences or visitors. All I can add is, I hold all the staff in the Alzheimer's unit with the utmost respect and thanks.

How likely would you be to recommend Cradlehall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

No image found

Elsbeth Russell

Job Title: Home Manager

Joined: 2014

Description:

As a Registered Nurse, Elsbeth has vast experience in providing care and support to people, to enrich their lives. She is a knowledgeable and experienced leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Elsbeth joined Cradlehall as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cradlehall.

When asked what she enjoys most about her role, Elsbeth remarked:“Definitely the people. The staff, the Residents and the relatives here are all fantastic.”

If you would like to find out more information about Cradlehall, Elsbeth has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cradlehall Care Home